Business Analyst

DEEP VORA (CSM PMP BA)

Scarborough, ON M*B *S* • +1-647-***-**** • **.****.****@*****.***

PROFESSIONAL SUMMARY

Business Analysis: – Banking ~ Insurance & Telecom

More than 6 years of experience in delivering optimal results and business value in high growth environments.

Project Management ~ Operations Management ~ Business Analysis ~ Service Delivery ~ Relationship Management ~ Client Servicing ~ Team Management

PMP and CSM certified with more than 6 years of progressive IT experience in Business Analysis, Project Management, IT Operations, Web Development, Training and Reporting and team collaboration also having a proven track record of synergizing teams and delivering results.

Proficient in Agile and Waterfall methodology, as well as experience in implementing projects in several domains.

Well Equipped with Scrum and active participation in ceremonies such as sprint planning, Daily Stand-up/Scrum, Product Backlog Refinement, Sprint reviews and Retrospective meetings.

Exceptional at story mapping and creating agile artifacts, like Epics, User Stories, Acceptance Criteria, Mockups, Definition of Ready, and Definition of Done.

Achieved positive results by acting as a liaison between stakeholders, subject matter experts (SMEs), business leads, developers, and testers.

Analyze solutions to bridge the gap between system specifications and business expectations.

Outstanding time management and organization skills are demonstrated.

Manage and prioritize stakeholder expectations and support them in strategic and planning tasks.

Ensuring a smooth supply of minimum viable products (MVPs) through active collaboration with all key stakeholders.

Experience in the Software Development Life Cycle (SDLC) and its BRD documentation, use cases, process diagrams, data flow diagrams, business rules, functional and non-functional requirements and create/maintain the Requirement Traceability matrix.

Support discussions with stakeholders on planning, eliciting, analyzing, documenting, communicating, and managing requirements and maintaining a structured approach.

Ensured that test scenarios, test cases, user acceptance testing (UAT) and post-implementation testing (PIV) meet sufficient quality standards.

Experience performing demos and presentations to business and internal stakeholders during a sprint review session with the support of testers, developers, and design teams.

Used JIRA and Confluence seamlessly to create and maintain user stories through regular feedback from business and product managers about product features.

SQL queries are used to retrieve data, compare data, and validate data from the database to ensure consistency.

CORE COMPETENCIES

Strategic planning

Data analysis

Web-Based Reporting Tools

Revenue Development

Gap analysis

Documentation

Process improvement

Training and Development

Communication Skills

Business Analysis

Project management

Business Management

Conflict Resolution

PROFESSIONAL WORK EXPERIENCE

Business Analyst

RBC Bank 06/2020 - Current

Worked with a variety of retail banking systems, including customer information systems.

Followed the INVEST approach to provide clear and concise user stories with the help of extensive requirement elicitation from Subject Matter Experts and Business.

Helped the Product Owner manage the product backlog by prioritizing, grooming, and refining user stories in JIRA.

Improved project requirements and applied functional decomposition through facilitation of JAD meetings with business and technical stakeholders.

Developed process flow diagrams, use cases, activity diagrams, and data flow diagrams that help stakeholders to better understand their requirements and visualize page flows and user interactions.

Documented prototypes, wireframes, and mockups using Confluence.

Regularly coordinated review sessions with design, development, and QA teams to understand and address any obstacles related to user stories, UI/UX tasks, and business rules.

Created and maintained a data mapping and data dictionary and used SQL to validate the data.

Active participation in sprint review sessions to present the work done with the help of development team to business stakeholders.

Through relevant user acceptance testing (UAT) and post-implementation testing (PIV), ensured that the system and business visions are aligned.

Track successful resolution of documented bugs/issues within a reasonable amount of time.

Active participation in Scrum ceremonies such as Sprint planning, daily scrum / stand-up, Sprint review, and Sprint retrospective.

Visualize the current state and perform gap analysis to determine the resources needed to achieve the future state.

Used story mapping sessions to identify Personas, Epics / Feature, and high-level user stories.

Supported the Scrum Master in analyzing burn up/down charts.

Business Analyst

Sunlife Insurance - Canada 07/2017 - 05/2020

Worked closely with the product owner to identify and understand the business requirements/needs.

Gather and document functional, non-functional, and transitional requirements provided by product owners and other key stakeholders involved in the project.

Worked with the UI / UX design team to understand the user interface design of the targeted system.

Collaborated with the technical team and stakeholders to discuss the technical requirements for assessing the impact of the new system.

Interpret the collected requirements into epics and user stories in JIRA according to the Scrum framework.

Facilitated story refinement sessions by explaining and clarifying the requirements to implementation team.

Story decomposition performed in a logical way (task / subtask creation) in JIRA as proposed by the development team to avoid conflicting requirements in future.

Uploaded requirements and analysis documents and worked with development and testing teams to provide insights using Confluence and JIRA.

Actively participate in sprint planning, estimation sessions, and user story prioritization by implementing different techniques based on its importance by assisting the product owner.

Effectively performed the Scrum Master role in the absence of a Scrum Master.

Actively participated in the Sprint retrospective meeting, took corrective action to be reviewed internally before the next retrospective meeting, and documented the actions on Confluence for further improvement.

Helped QA team create test cases and capture all business and operational use cases as needed.

Create issues / bug tickets in JIRA to track the progress of resolution.

Used JIRA's standard reporting features / templates to consistently provide product owner with project and sprint updates.

Jr. Business Analyst

Rogers Communication - Canada 12/2015 - 06/2017

Accurately identified business rules and application requirements using techniques that elicit multiple requirements, such as JAD sessions, interviews, surveys, and brainstorming sessions.

Produced a Business Requirements Document (BRD) by working with business stakeholders and identifying functional and non-functional business requirements.

Coordinated with technical teams during implementation to understand the business needs/ requirements.

Created use case diagrams and business flow diagrams to help business and technical team in better understanding the process.

Produced and maintained Requirements Traceability Matrix (RTM), test case mapping to requirements, Project Status reports, issue /defect matrices, UAT test plans and user training documents.

Functionality verification by running a black box test.

EDUCATION

Bachelor of Commerce: Accounting and Finance

PROFESSIONAL SKILLS

Methodologies: Agile (Scrum, Kanban) and Waterfall

Tools: JIRA, Confluence, SharePoint, MS Office (Word, Excel, Visio, PowerPoint), SQL, My SQL, Miro, Lucid Chart

CERTIFICATIONS

CSM (Certified Scrum Master)

Lean Six Sigma – Green Belt

PMP Certified

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