Customer Service Office Assistant

AT H E N A R . M E LTO N

*** ***** ****** • GUNTERSVILLE, AL • 35976

312-***-**** CELLULAR • ATHENAMELTON@I CLOUD.COM

OBJECTIVE

To obtain a position where I can utilize my Customer Service experience to benefit a company where there is a need for excellent customer service, professionalism, efficiency, and a wide range of administrative skills. SUMMARY OF QUALIFICATIONS

• Nine (9) years of customer service experience

• Five (5) years of bookkeeping/accounting experience

• Three (3) years of management/leadership experience

• Proficient in Microsoft Office Suite, QuickBooks Pro, and AS400 EDUCATION

Grambling State University Grambling, LA August 2003 - 2008 Bachelors of Administration in Accounting

Courses Taken

De La Salle School of Women Chicago, IL September 1999-May 2003 High School Diploma

WORK HISTORY

Comcast Tinley Park, IL

Customer Service Representative September 2015-November 2018 The Dubois-Douglas Centres Matteson, IL

Office Assistant May 2013-September 2015

Fred’s Stores of Tennessee Midfield, AL

Operations Manager May 2009 – October 2011

Cashier November 2008 - May 2009

Boys & Girls Club of North Ruston, LA

Bookkeeper/Receptionist July 2005 – July 2008

PROFESSIONAL EXPERIENCE

Management/Customer Service

Responsibilities Included:

• Supervising 10-15 employees and acting as quality control for all duties performed.

• Training new employees on company software, policies, and procedures.

• Creating employee schedules, responding to company emails, and resolving customer issues.

• Managing inventory by performing counts, stocking shelves, and ordering products when necessary.

• Processing cash, credit, and debit transactions while also performing refunds and exchanges.

• Displaying customer service while maintaining a friendly, clean, and organized sales floor.

• Working in a fast-paced, structured, dynamic and high-transaction environment, maintaining composure in stressful situations and managing and diffusing angry or upset customers. Bookkeeping/Accounting

Responsibilities Included:

• Managing accounts payable and accounts receivable

• Registering vendors, managing accounts, and preparing/reviewing invoices.

• Performing extensive cash handling, making change orders, and preparing bank deposits

• Documenting inventory counts, claims, profit, and loss in QuickBooks Pro and AS400 Administrative

Responsibilities Included:

• Managing a multiline telephone, taking messages, and directing calls appropriately.

• Reviewing mail, making copies, sending faxes, and managing files.

• Preparing professional documents such as invoices, and memorandums.

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