Customer Consultant Service
Resume:
Debra Buselli
Extensive Management Experience
Syracuse, NY
**********@***.***
Authorized to work in the US for any employer
Work Experience
General Manager
Giorgio Armani - Syracuse, NY
August 2020 to Present
Hired, trained and partnered with HR different issues encountered by employees as needed.
• Scheduled employees.
• Inventories (maintained a very satisfactory level of .75)
• Incoming/Outgoing stock.
• Floor moves.
• Opening/Closing procedures.
• All banking deposits as well as resolving any banking issues.
• Responsible for store and individual goals.
• Analyzing
Sales and Marketing Manager
LensCrafters Luxottica - Syracuse, NY
June 2019 to August 2020
Responsible for opening and closing procedures. All inventories as well as LP issues. Schedules for staff. Payroll and Timecards (any corrections needed and submitting PTO and Holidays into payroll). Shipments outgoing and receiving. Responsible for making store goals for myself, team and store. Making sure customers receive a positive customer service experience and resolving any customer issues that need correction. Doing floor marketing and merchandising moves. Having a healthy and positive working environment with Staff, Doctor's and Lab Management. Provide a Safe working environment. I have done and do Pre testing and diagnostic testing including Contact Lens classes for Patients. Take care of Tab for all Patient Appointments. Partner with HR for any encountered issues which may include written or verbal. I am Responsible for team reviews and administering these reviews. Hiring, Networking, Banking. Training on New and Upcoming sales and promotions. Responsible for running classes and understanding KPI's and Deep dives pertaining to our business. Be ready and prepared to delivering changes in a constantly changing work environment and being positive in my delivery of these changes.
General Manager (GM)
Banana Republic - Syracuse, NY
August 2018 to October 2019
Opening, Closing, hiring. Analysis of KPI Reports. Merchandising, Shipment receiving and sending. Recruiting, training. Successful GM with proven record of success. General Manager
Sephora - Syracuse, NY
April 2016 to August 2018
Open and closing procedures. Hiring and counseling staff. Floor moves, shipping and receiving product. Hitting personal, individual and store sales goals. Training staff on register and POS procedures. Ability to run and instruct in all inventory procedures. Trending over plan as well as beating LY numbers. Business Manager
Pandora O & O Jewelry - Syracuse, NY
April 2014 to May 2016
Trained on average 10 - 20 new associates quarterly. Prevented store losses with excellent customer service and awareness. Maintained up to date knowledge of store policies regarding payments, returns, exchanges and operations.
Travel and Customer Consultant
AAA - New York, NY
April 2014 to April 2015
Travel and Customer Support for domestic and international travel.
• Processing international driving permits and photo passports.
• Distribution of foreign currency, Euros and Pounds for international travel.
• Selling travel accessories for international and domestic traveling.
• Use of multiple phone lines in reception que as well as faxing and computer application applying to travel itineraries.
Business Manager
Bare Escentuals
August 2009 to April 2014
Hired, trained and disciplined employees as needed.
• Scheduled employees.
• Inventories (maintained a very satisfactory level of .12%).
• Incoming/Outgoing stock.
• Floor moves.
• Opening/Closing procedures.
• All banking deposits as well as resolving any banking issues.
• Responsible for store and individual goals.
• Analyzing all reports (ie. KPI reports).
Coach
Coach
Holiday Manager Full Time Signature Seller
Coach - Syracuse, NY
August 2007 to August 2009
Holiday Manager/Signature Seller
• Responsibilities same as Business Manager for Bare Escentuals.
• Million dollar seller for the entire time employed Counter Manager/Company Trainer
Macys
August 2001 to August 2007
Responsibilities same as Business Manager for Bare Escentuals. Westhill Junior/Senior High School
Syracuse NY
International Fine Arts College
Miami, FL
Education
Associate in Merchandising and Design in Design
International Fine Arts College - Miami, FL
Skills
• inventory
• Scheduling
• Payroll
• retail sales
• Word
• Inventory Management
• Operations
• Team Building
• Training
• Microsoft Word
• Supervising Experience
• Multi-line Phone Systems
• Salesforce
• Merchandising
• Recruiting
• Leadership
• Management
• Sales
• Retail management
• Customer service
• Computer Networking
• Human Resources
Assessments
Management & leadership skills: Planning & execution — Proficient January 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Marketing — Familiar
January 2022
Understanding a target audience and how to best communicate with them Full results: Familiar
Medical receptionist skills — Familiar
January 2022
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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