Customer Service Sales Manager

LP Lisa Powell

540-***-**** E: **********@*****.***

**** ******* *****, **************, ** 22405

PROFESSIONAL

SUMMARY

Highly ambitious with background in facility, empoyee, and customer management. Addtional skills in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. SKILLS Team leadership: 10 employees at

5 locations (60,000 sf)

Project management: managed

vendors, facility repairs, and

renovations

Interpersonal and written

communication

Risk management processes and

analysis

Client assessment, analysis and

customer satisfaction

Self-motivated

Strong verbal communication

Budgeting and finance

Process implementation

Staff development

WORK HISTORY SALES MANAGER-TEAM LEAD 04/2013 to CURRENT Regus Richmond, VA

•Pipeline management, activity rates; calls/meetings/visits, conversion ratios, deal volumes resulting in a high rate of sales with a good margin.

•Responsible for generating new business, enquiries, deals and revenue by taking a proactive approach to planning and closing business.

•Ahieved and exceeded defined sales targets and metrics, such as pipeline management, activity rates; calls/meetings/visits, conversion ratios, deal volumes resulting in a high rate of sales with a good margin. Generated, build and effectively service valuable client partnerships/relationships with various stakeholders

•Results driven. Meet or exceed expectations.

•Problem solving and analysis. Actively handle problems, propose effective solutions in line with the analysed information

•Team work. Able to contribute to a team environment towards a common goal

•Strong communication skills

•Enthousiastic, Friendly, Proactive character

•A social, passionate personality with a hands-on mentality and approach

•Selling products or service solutions through direct sales within a business- to-business sales environment.

•Experienced at presenting to groups of prospects.

•Proven success in self lead generation and business development

•Previous experience of brand-responsibility and acting as a key representative spokesperson of the company whilst in the field

•Professional and clear communication skills coupled with the ability to network at a high level and build strong business relationships.

•Proven objection handling, prospecting and negotiation skills. •Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.

DOCUMENTATION SPECIALIST 06/1994 to 2001

Lockheed Martin Corp Reston, VA

•Maintained highly structured and technically detailed classified documents

(SECRET, TOP SECRET, and Special Compartmented Access Programs)

•Implemented technical document edits based on program requirements and change requests from multiple stakeholders

•Maintained rigorous configuration management throughout the review and update process to ensure the integrity of each document

•Worked in high-profile and time sensitive environment to meet critical timelines driven by government-mandated product testing and launch dates.

•Obtained and maintained with polygraph TOP SECRET w/SPECIAL COMPARTMENTED ACCESS CLEARANCE

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