Office Admin
Resume:
Curriculum Vitae
Of
Zamaswazi Beryl
Contact Details
Surname : Dlamini
First Names : Zamaswazi Beryl
Gender : Female
Physical Address : F277 Umlazi
Township
Ntonto Mkhize
Street, 4031
Contact Numbers : 074*******
Alternative Number : 063-*******
Identity Number : 851**********
Date of Birth : 06 October 1985
Nationality : South African
Home Language : Isizulu
Other Languages : English
Marital Status : Single
Health : Good
Criminal Record : None
Drivers License : C1 (Code 10)
Academic Information
Name of School : Umlazi
Commercial High
School
Highest Grade Passed : Grade 12 (Matric)
Year : 2003
Tertiary Qualification
Name of Institution : Computer
College of South
Africa
Year : 2005
Certificate : Office Management
and Technology
(Annual Course)
Subjects : Accounting,
Information System,
Public Relations,
Office Management,
Businesses
Communications and
Microsoft Windows
Word
Excel
Power Point
Access
Employment History
Company : Velocity Call Centre
Position : Sales Agent
Period : Jan 2010 –Aug 2012
Duties performed
Respond to customer's emails and resolve customer complaints.
Sell products and place customer orders in the computer system.
Identify and escalate issues to supervisors
Recruitment of new clients & maintaining existing clients
Ensuring monthly targets is reached
Assist with customer queries & complaints
Provide administrative duties like filing & report writing
Capturing of the customer information on the system
Company : Galaxy Bingo
And Entertainment
Position : Waitress
Duration : Sept 2012 –Nov 2013
Duties Performed
Serving food and drinks, good customer service and communication skills coupled with
accuracy in taking correct orders.
Achievements
I learned to multitask (taking multiple orders)
and working in a team (Accurately punching correct orders on the pilot for the bar and kitchen staff to prepare the ordered meals) and individually.
Listening skills, trustworthy and honesty with customer's bills.
Promotion to Gaming department (paper bingo)
Position : Card Seller
Duration : Nov-2013 to Apr 2014
Duties performed
Receive and accurately count daily float to buy paper bingo cards and stationery to seated customers in designated sections.
Timeously every 5 minutes and during the game cards are sold without noise and interruptions.
Achievements
Meeting daily targets
Maintain balance of the float by paying attention when selling.
Good integrity and honesty when working with cash in a fast paced environment.
Good customer service
Promotion to the Card Controller position.
Position : Card Controller
(supervisor)
Duration : 2014 to 2018
Duties Performed
Provide Customer Service duties
Deal with an appropriate number of cards to card sellers and walking in players.
Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Conduct house games and compare the winning tickets to determine winners
Reconcile all cash and carseller's floats at the end of the shifts
Counting their cash and ensuring that it is equal and handover to the cash office
Inspect cards and equipment to be used in games to ensure that they are in good condition and sequence.
Start and control games and gaming equipment, and announce winners.
Compute amounts of players' wins or losses, or scan winning tickets presented by patrons to calculate the amount of money won.
Receive, verify, and record patrons' cash wagers.
Answer questions about game rules and casino policies
Handling customer queries
Allocate floor plans and breaks for card sellers
Motivate teams to meet targets
Checking and follow up on players
Telephonical messages and quiries handling.
Achievements
Paying attention to detail in a fast pace environment
Good telephone etiquette
Numeracy and accuracy skills
Customer service
Handling pressure
Handling objections, technical issues and complaints without supervision
Punctuality, communication and listening skills
Good integrity, honesty and professionalism.
Data capturing speed with my typing skills.
Contact this candidate