Office Specialist Medical
Resume:
Anisa Lozano
**** ******** *** *********,** *****
407-***-**** (Cell)
***********@*****.***
OBJECTIVE
My desire is to pursue a job in which I can apply my experience and education to better help patients and alleviate their fears through my caring and professional expertise.
EXPERIENCE
Medical Office Assistance 2014- Present
Performed Front Medical routine administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly
Florida Cardiology PA, Orlando Florida
Receptionist 2013-2014
Performed by greeting clients and referring them to the appropriate staff members.
Florida Blue, Winter Park Florida
Customer Service Representative 2005- 2012
Performed Receivables Management in call center
AT&T, Orlando, Florida
Language Translator 2011- 2012
Performed Translations from English business customer care representatives to communicate to Spanish consumers.
AT&T, Orlando, Florida
Emergency Room Volunteer 2008- 2009
Florida Hospital, Altamonte, Florida
SKILLS
Answering telephone calls and dealing with face to face enquiries.
Politely greeting patients and visitors to the office.
Explaining the practice procedures to new patients.
Dealing with all requests in an efficient and courteous manner.
Opening post and forwarding it onto the relevant parties.
In charge of the doctor’s orders
Writing letters and correspondence on behalf of the medical staff.
Scheduling appointments for patients.
Scheduling outpatient procedures
Maintaining a clean reception area to show a professional image.
Making sure that the appointments system runs smoothly.
Screening enquiries for the doctors and medical staff.
Organizing meetings between the practice staff and senior managers.
Checking in and out patients
CPT Code Experience
Fluent in Spanish and English
EDUCATION/CERTIFICACIONS
American Heart Association
Orlando, Florida
CPR Certified
2016-2018
Valencia State College
Orlando, Florida
Medical Office Specialist Certificate
Graduated- 2011
Valencia State College
Orlando, Florida
Medical Office Support
Graduated- 2011
University High School Graduated in October 2002
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