Customer Service Line Assembler

ERICA KIRNES

**** ** **** **** ********, FL *****

Cellular: 863-***-**** ● Email: ***********@*****.***

Professional Summary: To effectively transfer my experience, knowledge, and professional skills in an environment that promotes growth and advancement.

Experience: Over 15 years of experience in Customer Services related field such as:

●Office Clerk, Customer Service Representative, Youth Development Specialists, and Item Processing Clerk

●Sales and Marketing

●Efficient in Microsoft Office, Word, Excel, Outlook, and Data Entry

●Proven Leadership Experience

●Motivated Self-starter and Team Player

●Highly Dependable and Superior Organizational Skills

Lake county School Board

(Beverly Shores Elementary) January 2021- Current

Paraprofessional

●Behavior Redirecting

●Faculty Collaboration

●Classroom Organization

●Data Entry

Hillsborough County School Board 2919 Nelson Avenue Dover FL

(Willis Peters Exceptional Center)

ESE Paraprofessional October 2018 – January 2021

●Behavior Redirecting

●Faculty Collaboration

●Classroom Organization

●Individual Education Plan Expertise

●Nonviolent Crisis Intervention Trained (Crisis Prevention)

Keys to Knowledge Learning Center 1034 N. Main St., Bushnell, FL

Child Care Assistant Director November 2016 – October 2018

●Demonstrate leadership abilities by creating and maintaining a positive learning environment

●Assist the Owner in operating the Learning Center in accordance with State of Florida Policies, Procedures and State Licensing standards

●Provide educational, nurturing, and safe environment for the children, staff, and parents

●Responsible for all school operations and assumes all responsibilities and duties in the absence of the Director

●Provide excellent support and Customer Service to our clients

●Planned and organized

Advance Auto Parts Distribution 841 East County 48, Bushnell, FL

Selection June 2016 – October 2016

●Prepare merchandise for shipping/distribution

●Maintained and update filing, inventory, mailing, and database systems, either manual or using a computer

●Review files and other documents to obtain information to respond to request

●Answer inbound client calls and transfer calls as needed to appropriate Department while providing excellent Customer Service

Sykes Enterprises, Inc. Lakeland, FL

Customer Service Representative June 2012 – June 2016

●Assisted 55 to 75 customers per day with their Billing (pasted due payments or payment arrangements) needs

●Provide excellent support and Customer Service to our clients, while processing account requests

●Respond to all incoming calls in a timely and professional manner

●Answer inbound client calls and transfer calls as needed to appropriate Departments while providing excellent Customer Service

●Completed all mandatory training to become familiarized with any changes

Walmart Decatur, GA

Customer Service Associate October 2009 – May 2012

●Assisted customers with merchandise returns

●Retrieved cash refunds and return to customers, adjust customer accounts, answered inquiries about errors on receipts or incorrect merchandise price

●Answer inbound customers calls and transfer calls as needed to appropriate Department while providing excellent Customer Service

●Provide excellent support and Customer Service to our customers, while processing account requests

Boston Market Sandy Springs, FL

Cashier/Hostess July 2004 – October 2009

●Assist customers with placing food orders

●Serving fine cuisine to customers

●Accepted various types of payments for food orders

●Maintained a clean environment

Key Safety Lakeland, FL

Line Assembler June 2004 – May 2008

●Inspect all merchandise items are clear to be packaged and placed for orders

●Monitor assemble line are clean always

●Used a PR scanner to scan metal items to be cleared for assembly

●Loading packages (20 to 50 lbs.) into cart to be ship

Education: Plant City High School (Diploma, May 2004)

Saint Leo University (Criminal Justice - Associate Degree, December 2020)

Certification:

●Florida Department of Children and Families

Directors Credential, Exp. June 2024

●FCCPC

●Childcare License, Exp. April 2024

●Criminal Justice Associate Degree Saint Leo University

Reference upon request

Contact this candidate