DESTINY

BUMPERS

**** ****** ** ** *** ***, Washington, DC 20020, 202-***-****, adp5nz@r.postjobfree.com

PROFESSIONAL SUMMARY

Organized administrative professional with strong background managing office administrative and front desk needs. Brings initiative and decision-making skills to different clerical tasks and guest needs. Offers strengths in managing mail, supplies, and files for business efficiency. Guest-focused and efficient equipped with knowledge and abilities to handle fast-paced customer needs at multiple properties.

SKILLS

Lobby oversight

Information protection

Security monitoring

Report generation

Guest relations

Data entry

Microsoft Word

Mail coordination

File organization

Spreadsheet tracking

Microsoft Office

Complex problem-solving

Strong communication

Documentation

Call management

Scheduling

Google Drive

Sensitive Information Handling

Customer Service Skills

Telephone Etiquette

Preparing Documents

EXPERIENCE

Front Desk Receptionist

GardaWorld/International Monetary Fund Washington, DC

October 2021 - Current

Remained calm, resourceful, and proactive while managing any and all issues that may arise.

Greeted, assisted, and directed visitors in a pleasant and professional manner.

Protected confidential guest and business information.

Maintained concise conference room calendar and prepped designated meeting areas.

Kept office appearance and front desk clean and orderly.

Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.

Took on additional administrative tasks and clerical support.

Maintained well-organized physical and digital records.

Coordinated master calendar, scheduling appointments, meetings, and events for staff.

Front Desk Concierge

Classic Concierge Washington, DC

April 2021 - August 2021

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Supported strict property security, monitoring visitors and restricting access.

Received, stored, and delivered luggage or mail.

Set up special activities, sightseeing and area tours.

Provided information about local features, shopping, dining, nightlife, and recreational destinations.

Hostess

Canopy by Hilton DC the Wharf Washington, DC

October 2018 - March 2020

Design custom private function and banquet packages for business dinners, sales presentation, club meetings, weddings and charity events.

Leveraged software to collect reservation information and communicate updates to guests.

Set up and menu marketing boards with current meal and drink specials.

Answered phone inquires to schedule and confirm reservations, record takeout orders and respond to service questions.

Monitored dining rooms for seating availability, service, safety, and well-being of guests.

Office Assistant

Youth Employment Service Washington, DC

June 2016 - March 2017

Helped project managers coordinate resources and paperwork necessary to complete assignments.

Automated office operations to manage dent correspondence, record tracking and data communications.

Offered diverse clerical support to office team members.

Monitored calendars and scheduled appointments based on availability and established load limits.

Managed high volume of data input with near-perfect accuracy.

Peer Leader

SYEP Washington, DC

May 2015 - July 2015

Updated office files daily and kept records organized.

Developed solid relationships with staff, customers, and vendors.

Kept all areas clean, organized and in line with company professional standards.

. Consulted regularly with parents, administrators and specialist to coordinate individualized support for struggling students.

Employed skills in crisis intervention to help resolve difficult situations

EDUCATION

High School Diploma

Theodore Roosevelt High School, Washington, DC

June 2018

Certification

Salon Proffesional, Washington, DC

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