***********@*****.***
Howell, MI **843
Skills
Prospecting Skills- Cold Calling
Building Relationships
Complex Problem Solving
Teamwork
Planning
Initiative
Strategic Selling
Oral and Written Communication
Attention to Detail
Excellence & Respect
Education
11/2021 - Life/Health License 10/2021 - P/C/A License
04/1989
Bachelor of Science:
Health Administration
Eastern Michigan University
Ypsilanti, MI
Minors in Communication & Marketing
Dean's List Honoree, 8 semesters
LAURA SHANNAHAN
Summary
Sales Consultant dedicated to high-level customer satisfaction while meeting aggressive business goals. Consultative, caring, insightful, and solution oriented professional with knowledge of the healthcare & industrial industries through education, training, and career experience.
Experience
Hines Industries - Account Executive
Ann Arbor, MI
02/2020 – 4/2021
Drives new business opportunities in healthcare, automotive, aerospace & industrial markets by calling on decision makers: manufacturing engineering manager, plant manager, director of operations, process engineering manager, business administrator, and other key influencers.
Doubled new business opportunities at targeted accounts within an assigned geographic area.
Develops existing customer relationships.
Qualifies opportunities, communicates the technical fit between customer needs and our company's capabilities.
Creates highly technical proposals
Presents solutions/proposals
Negotiates contract terms and conditions
Maintains awareness of competition & updates the team
Maintains professional attitude in all situations
Operates independently from home office with weekly corporate team meetings
The Casper Corporation - Sales Specialist
Farmington Hills, MI
09/2017 - 02/2020
Solve vital information & materials management problems with a consultative, well-educated approach.
Develop business opportunities by calling, upper management in target markets: healthcare, architectural firms, higher-education, and industrial businesses: administrators, director of operations, plant managers, facility managers, facilities design & construction staff, materials logistics engineers, purchasing and others.
Inquire via strategic questioning to unveil need/pain and listen.
Meet at customer's site to survey existing systems/challenges & goals.
Prepare and submit my findings to IT staff for drawings and manufacture costs.
Present & close proposed solutions
Taught industry related CEU training programs to large groups in the healthcare market.
Negotiate details of contracts and payments
Prepare technical specifications/orders for various manufacturers
Monitor market: product innovations & competition
Perform administrative duties: budgets & reports
Home office as base location
Excel Systems Group Inc. - Sales Consultant
Grand Rapids, MI
02/2001 - 08/2005
Solved critical information and materials management challenges with a consultative, well-educated sales approach to multiple markets: healthcare, legal, banking, industrial. 50% of business was within healthcare.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Expanded customer base also by identifying needs, surveying sites and determining estimates to deliver solutions within client budgets.
150% increase in customer accounts with 300% overall sales increase.
Generated sales across complete sales cycle: prospecting, understanding need/problem & solution, contract negotiation, closing, post-closing follow through, referral request.
Home office with monthly meetings in Grand Rapids.
VanLoozen Systems, Inc. - Healthcare Sales Consultant
Livonia, MI
02/1994 - 02/2001
Promote document management software platforms; medical record supplies & storage equipment; project sales for new construction and merging practices, record conversions using automation; hospital contract supply agreements.
Increased sales $ 500,000 in 10 months
Assisted in the strategic development of targeted sales & marketing materials
Interviewed & trained marketing staff.
Provide ongoing operations improvement support to the owner
Stuart Medical - Product Representative
Plymouth, MI
11/1992 - 02/1994
Knowledgeable of over 500 manufacturer lines
Serviced the largest executive accounts
Provided continual customer service and problem resolution
Extensive product research
Sales support
.