Rehabilitation Specialist Customer Service

Daniel James

Dispatcher and Service Manager - Pyrosignal And Suppression Inc

Jamaica, NY

Willing to relocate: Anywhere

Work Experience

Cargo Agent

Swissport International Ltd. - Newark Liberty International Airport, NJ April 2021 to Present

Cargo and freight agents take orders from customers and arrange transportation of the freight to the loading platform. They prepare all necessary documents, such as insurance forms and descriptions of the cargo: amount, type, weight, and dimensions.

Phlebotomist Technician supervisor

BDL - Brooklyn, NY

November 2016 to January 2021

The Lead Phlebotomist is responsible for monitoring the collections activities to ensure compliance with standard operating procedures. Achieve Results • Collects and processes specimens as ordered by provider. Adheres to the Infection Control Plan and maintains the lab accordingly. corresponding tests. Dispatcher and Service Manager

Pyrosignal And Suppression Inc - Bayside, NY

May 2013 to November 2019

Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Communicated with vendors regarding back order availability, future inventory and special orders. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Customer Service Representative

Twin America - New York, NY

September 2010 to May 2013

New York, New York

Direct call center operations as liaison between clients and co-workers. Dispatch drivers to their various locations via phone, computer and two way radio. Provided courteous and efficient responses to the needs of the customer on a daily basis. Dispatcher Liaison, Supervisor

Care Ride Transportation - Brooklyn, NY

February 2009 to February 2010

Dispatched drivers to their various locations via phone, computer and two way radio. Assuring that the NYC transit knows when a route is completed. Liaison between the drivers and local union.

Customer service representative.

Dispatcher Liaison

Maggie's Transportation - Brooklyn, NY

October 2005 to February 2009

Dispatched drivers to their various locations via phone, computer and two way radio. Assuring that the NYC transit knows when a route is completed. Liaison between the drivers and local union.

Assistant Rehabilitation Specialist

Professional Service Center for the Handicap Astoria - Astoria, NY March 2003 to September 2007

Assisted in the planning, developing and daily implementation of goals of mentally challenged and developmentally disabled clients.

Monitored and recorded performance and progress of clients. Acted as liaison between clients and administration. Participated actively as a member of the inner-disciplinary planning team. Coordinated services of ancillary personnel for each client for a multi-disciplinary approach of care. Counseled family members of clients in appropriate interaction with the clients and assisted in planning transition into unassisted living arrangements for selected clients. Medical Specialist

Institutes for Community Living - Brooklyn, NY

November 1997 to September 2004

Provided a comfortable, therapeutic living environment for adult clients with medical, mental and physical

disabilities.

Assessed, implemented, monitored and reassessed services as the clients needs changed. Administered oral medications under written direction of the physicians. Maintained client records of services performed as well as evaluated the client's responses to services. Implemented treatment plans that encouraged acceptable client behavior. Trained, managed and provided corrective measures for a staff of approximately 25. Customer Service Representative

Time Warner Cable Company - Cary, NC

November 1996 to September 1997

Answered and responded to calls from customers.

Directed calls to the appropriate area to ensure that the customer received prompted and accurate responses.

Provided courteous and efficient responses to the needs of the customer on a daily basis. Education

Accounting and Computer Programming

Interboro Community College - New York, NY

1992

High School Diploma in Computer Science

Redirection high school - New York, NY

September 1988 to June 1991

Skills

• Logistics

• Dispatch

• Management

• Scheduling

• Operations

• Dispatch

• Logistics

• Management

• Outlook

• Scheduling

• Quickbooks

• Operations

• MS Office

• JavaScript

• Time management

• Microsoft Office

• Auto service management

• English

• Google Docs

• Java

• Customer service

• Computer literacy

• XML

• Driving

• Paratransit

• Sales

• Microsoft Excel

• Data entry

• Construction

• Typing

• IVR

• Microsoft Word

• Microsoft Outlook

• Phone etiquette

• B2B sales

• Computer operation

• B2B sales

• Van driver

• Commercial driving

• Delivery driver experience

• Google Suite

• Plumbing

• Basic math

• Office experience

• Clerical experience

• Interviewing

• Recruiting

• Data collection

• Pivot tables

• Windows

Assessments

Call Center Customer Service — Familiar

November 2020

Applying customer service skills in a call center setting Full results: Familiar

Sales skills — Completed

January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Customer service — Completed

November 2020

Identifying and resolving common customer issues

Full results: Completed

Scheduling — Completed

November 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Work style: Reliability — Completed

January 2021

Tendency to be dependable and come to work

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

MS Windows proficient

Creative problem solver

Strong client relations

Contact this candidate