Customer Service Representative
Resume:
Lateshia Johnson
Customer Service Representative
Douglasville, GA 30134
*************@*****.***
I have the opportunity to utilize my educational and business experiences, in the field of medical assisting and in a challenging work environment.Strong skill sets in EKG machine, charting, injection, venipuncture. Outgoing, Easy to get along with, also Loving and Caring Authorized to work in the US for any employer
Work Experience
Amazon Customer Service
Amazon.com - Georgia
June 2021 to Present
Sales/Customer Service Representative
Williams-Sonoma, Inc. - Atlanta, GA
June 2021 to September 2021
Insurance Agent
Direct Auto - Lancaster, OH
January 2021 to September 2021
Customer Service Representative
IT Looks Good Tho Auto Detailing - Columbus, OH
October 2012 to March 2020
I was office manager and overseer for the whole business Lead Program Leader
Brightside Academy - Columbus, OH
January 2017 to December 2019
Running office as stand ED in classroom teacher
Customer Service Representative
Time Warner Cable/Spectrum - Columbus, OH
January 2012 to June 2013
Broadcasting, Music, and Film
selling cable services offering great promotions, and billing Housekeeper
Ramada Hotel - Columbus, OH
August 2011 to March 2012
Cleaning rooms, guest services
Lawn Care Customer Service
TruGreen Chemlawn - Hilliard, OH
February 2008 to September 2010
Other/Not Classified
Selling lawn analysis to customers
Housekeeper
Holiday Inn - Columbus, OH
July 2004 to August 2005
Hotels and Lodging
Cleaning, etc
Detailer/Driver
It looks good tho auto detailing - Columbus, OH
Education
Medical Assistant
Everest Institute
February 2009 to September 2009
High school or equivalent in College prep
Independence High School - Columbus, OH
Skills
• ICD Coding
• CPT Coding
• ICD-9
• Medical Records
• Patient Care
• Detailing
• Medical Billing
• Venipuncture
• Medical Coding
Certifications and Licenses
CPR & First Aid
June 2012 to August 2019
driver's license
Assessments
Work style: Reliability — Familiar
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Highly Proficient
April 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Call center customer service — Proficient
July 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
-ICD-9and CPT coding Beginner
-Medical Terminology Beginner
Injection/Venipuncture Beginner
LANGUAGES
English Beginner
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