Administrative Assistant Data Entry
Resume:
Lauren Dutton
Gibsonton, Florida 33534
***************@*****.***
SUMMARY OF QUALIFICATIONS
● Works well with others and contributes to team performance by modeling and coaching effective team behaviors that raise the bar for team performance
● Proactively builds strong relationships with others in order to facilitate the accomplishments of tasks and goals
● Identifies Green Apron behaviors and gives out green apron cards to recognize the positive actions of others
● Puts the customer first
● Seeks to promote customer loyalty by continually exceeding customers expectations
● Clarifies the type and level of service customers can expect and manages unreasonable customer requests
● Leads courageously and is willing to make tough decisions when necessary
● Remains calm at all times and instills confidence in partners during times of crisis
● Continually develops by taking online classes from Strayer University (Eng 315, Marketing and Business 101)
● Barista Trainer Certified
● Has an in depth knowledge of Coffee and Teas and speaks with enthusiasm to customers EDUCATION
2013-2014 Student: Business and Marketing
Strayer University
● Business 100, Eng 315, Marketing 100
● 3.8 GPA
1996-1999 American School of Correspondence, Lansing, IL
● High School Diploma
WORK EXPERIENCE
Barista- Starbucks Coffee Company
02/2011 – Present
● Effectively handled customer complaints and special requests
● Consistently kept bar and work areas clean and sanitary in compliance with QASA cleanliness standards
● Operated cash register and processed customer cash and credit card payments
● Educated customers about the differences in coffee beans, preparation and home brewing methods
● Maintained a positive working relationship with fellow staff and management
● Prepared and served delicious espresso and coffee drinks according to memorized recipes using the repeatable drink routine
● Assisted store manager in training newer baristas Bookkeeper/Administrative Assistant
McReynolds Services Inc., Duluth, GA.
04/2005-02/2011
● Provided administrative assistance to owner of company
● Data entry using Quick Books
● Handle A/P and A/R for clients
● Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statements, and other reports
● Performs basic office procedures
● Manages excel spreadsheets for the clients monthly and yearly budget Receptionist
Administrative Assistant
Northside Insurance Co., Alpharetta, GA.
01/2002 – 03/2005
● Managed receptionist area, including greeting visitors and responding to telephone calls and in person requests for information
● Designed electronic systems and maintained electronic and paper files
● Wrote reports from dictation and handwritten notes
● Created and managed excel spreadsheets
● Performed basic office procedures
● Processed applications, payments, corrections, endorsements and cancellations ADDITIONAL INFORMATION
● References available upon request
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