Lauren Dutton

***** **** ***** *****

Gibsonton, Florida 33534

770-***-****

adp5hk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

● Works well with others and contributes to team performance by modeling and coaching effective team behaviors that raise the bar for team performance

● Proactively builds strong relationships with others in order to facilitate the accomplishments of tasks and goals

● Identifies Green Apron behaviors and gives out green apron cards to recognize the positive actions of others

● Puts the customer first

● Seeks to promote customer loyalty by continually exceeding customers expectations

● Clarifies the type and level of service customers can expect and manages unreasonable customer requests

● Leads courageously and is willing to make tough decisions when necessary

● Remains calm at all times and instills confidence in partners during times of crisis

● Continually develops by taking online classes from Strayer University (Eng 315, Marketing and Business 101)

● Barista Trainer Certified

● Has an in depth knowledge of Coffee and Teas and speaks with enthusiasm to customers EDUCATION

2013-2014 Student: Business and Marketing

Strayer University

● Business 100, Eng 315, Marketing 100

● 3.8 GPA

1996-1999 American School of Correspondence, Lansing, IL

● High School Diploma

WORK EXPERIENCE

Barista- Starbucks Coffee Company

02/2011 – Present

● Effectively handled customer complaints and special requests

● Consistently kept bar and work areas clean and sanitary in compliance with QASA cleanliness standards

● Operated cash register and processed customer cash and credit card payments

● Educated customers about the differences in coffee beans, preparation and home brewing methods

● Maintained a positive working relationship with fellow staff and management

● Prepared and served delicious espresso and coffee drinks according to memorized recipes using the repeatable drink routine

● Assisted store manager in training newer baristas Bookkeeper/Administrative Assistant

McReynolds Services Inc., Duluth, GA.

04/2005-02/2011

● Provided administrative assistance to owner of company

● Data entry using Quick Books

● Handle A/P and A/R for clients

● Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statements, and other reports

● Performs basic office procedures

● Manages excel spreadsheets for the clients monthly and yearly budget Receptionist

Administrative Assistant

Northside Insurance Co., Alpharetta, GA.

01/2002 – 03/2005

● Managed receptionist area, including greeting visitors and responding to telephone calls and in person requests for information

● Designed electronic systems and maintained electronic and paper files

● Wrote reports from dictation and handwritten notes

● Created and managed excel spreadsheets

● Performed basic office procedures

● Processed applications, payments, corrections, endorsements and cancellations ADDITIONAL INFORMATION

● References available upon request

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