Customer Service Front Desk

Daniel Guevara ** Sheldon Hill Dr Leominster, MA *1453

Customer Service Choice Support

321-***-**** **********@*******.***

EDUCATION

Valencia College Orlando, FL (May 2016)

A.A Computer Science, specified computation

Candidate for Bachelors in Electronic Systems

SUMMARY OF QUALIFICATIONS

Answer retail inquiries regarding computer operations, to then resolve maintenance problems.

Examine the customer specifics, as given by the sales layout through electronic communication, keeping all the check-outs obtainable.

Provide official ongoing on-site posting, automatic self-service, in addition to mobility selection, able to accept the “mark-up” in the store’s customer areas.

Ensure updates, revisions and resetting of information systems, so that customers can come with their own lasting gratitude that drives up comments, which serve as proposition to store special offers, and when returning, they can retain received experience.

Modify and customize new and current support options to match specifications of group programs for any added customer service needs.

Gather and bring detailed content on off-station computerized preceding and successful procedural programs; if the most approved results return, the offline viewed sections grow further.

EXPERIENCE

Valencia College Technology Club Orlando, FL (January 2018 – August 2018)

Device/Feature Upgrading and Transferring

Differentiated and dealt with inconsistencies on the subject, known as user assigning, piling coverage, opening time span, run-on names and pop-up screens; sent overread checked passages into containers; kept access sites protected by class permission; oversaw image path interlining.

TWO-SIX Resources Pre-Employment Agency Orlando, FL (March 2019)

Filing/Pulling Technician

Searched through lengthy document groupings; corrected comments, additives, modifications and transitions; inserted fixes to the derived .net locations from the former read sites, having same holders.

Southeast Orange Library Orlando, FL (February 2020)

Customer Line Assistant

Collected letters for contacting customers from the front desk files.

Kept-up with customers on library issues online and over the phone

Attained an overall organized returns and new arrivals daily summary

Assisted on training customers in the use of Microsoft Office software suite, including Word, Excel and Power point

Self-trained in Documents formats; including the Processor, Printer and Account Setter.

COMPUTER PROFICIENCIES

MS EXCEL, outlook, PowerPoint, Access and WORD; Vibe Signals; G Chrome OS, Cloud, Podcast

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