Customer Service Medical Billing
Resume:
Mary Longley-Woods
Bulverde, Texas 78163
210-***-**** mobile
*******@***.***
SKILLS & QUALIFICATIONS
PC & MAC proficient in Microsoft Word, Outlook, Firefox, Internet Explorer
Excellent interpersonal skills, EMR, MediSoft Clinical
EDUCATION
North West Vista College
Continuation Education –Coding and Classification System 3-31-2017
Continuation Education- ICD-10-CM Completion 03- 29- 2017
Continuations Education – Medical Billing and Insurance 01-23-2017
Continuation Education – Certificate of Completion- Pathophysiology 11-02-2016
Continuation Education-- Certificate of Completion –Medical Terminology 09-21-2016
University of the Incarnate Word, San Antonio, Texas
Associate of Arts Liberal Art Graduated May 12, 2012
San Antonio College, San Antonio, Texas
EMPLOMENT EXPRERIECE
Office Manager Henderson Remodeling & Repair April 1, 2010-Current
Customer Service, work with customers with ideas, colors and plan remodel
Bookkeeper, payroll, schedule, pull permits, work with contractors
Schedule work commencements, and projected time completion, answer phones
Gather, and order supplies for jobs, Check different job sites
Interpersonal relationships with customer for future jobs
Home Depot March 22, 2018-August 30, 2018
Appliances/Hardware (Plumbing)
Customer Service, Study new and most current Appliances that are on the market, resolve issues with listening to customers about what problems they are having with plumbing situation. Constructing ways, to resolve plumbing dilemma, when parts are not available. Very creative in resolving hard to find parts, resourceful in utilizing what store has to available in order to complete plumbing job.
Internship March 1, 2017 – Sept 1 2017
Dr. Roberto M. Narvaez M.D., M.B.A
Digestive and Liver Disease Center of San Antonio
Answer phones, Check in patients, help put patient’s charts together for upcoming appointment, Scheduling appointments
Verify insurance, collect co-pays, Triage patients
Update patients information in computer using Medisoft Clinical software
Set up outside appointments for procedures time
Cato Nov 2015-Feb 2016 Seasonal
Manager
Bookkeeping of daily transactions, sales goals, balancing of daily register
Interpersonal relationships with Customers, High Quality of Customer Service
Computer, Internet orders, Scheduling of employees, Maintaining Goals & Budget
Ordering of merchandise, Scanning in merchandise, verifying & accounting for all
Merchandise ordered, Staging of store weekly, Mark downs.
Quality Control of Shrink, answering phones.
Audit of sales, ordering of supplies, Overseeing Clothing shipment.
Security Service Federal Credit Union March 31, 2014-Aug 18, 2014
Customer Service, answering phones
Bookkeeping of daily transactions
Interpersonal relationships with Members
Open & Close Accounts,
Member service, IRA’s, CD’s, Mastercards, Consumer Loans, Vehicle Loans.
Read, & Interpret Credit Reports.
Work Individually, and with Group Projects.
Open & Close Safety Deposit Boxes.
Manager for The Eye Chart, San Antonio, Texas July 1997-Febuary 2002
Managed five locations in San Antonio, & location in Kerrville
Ensured accurate bookkeeping of daily transactions, Scheduling
Maintained Patients Medical Records & Prescriptions, Billing & Coding.
Managed interpersonal relationships with Medical Representatives, orders of Medical equipment, and patient lenses.
Prepared nightly accounting reports, reviewed daily charts completion; weekly payroll
Hired, trained and ensured quality customer care of patients, training of employees & supervision of all policies and procedures.
Personal Loan Officer July 1995-September 1996
Gunn Infiniti & Land Rover, Broadway @ 410, San Antonio, Texas
Ensured all loans for clients were handled with discretion, & loyalty
Handled all high profile & specialty clients
Personal selection of vehicle for Client’s needs, and appropriate Financing.
Sent vehicles out for personal adjustments made to vehicles.
Scheduled personal delivery & pick up of vehicles to the Clients home.
Senior Loan Officer
Randolph Brooks Federal Credit Union, 210-***-****, San Antonio, Texas
October 1987- July 1995
Managed Loans, Vehicle, Personal, MasterCard
Serviced ATM machines daily & prepared usage, & amounts of cash to be installed, balanced and accounted for deposits made daily
Managed cross training from Tellers to Member Service
Handled high level Military Officers, maintained positive customer relationships & resolved customer complaints
Created Training Manuals for easier visual for new employees to ensure proper training
Responsible for Teller balance at closing, auditing for shortages
Monitored operations of new accounts, safety deposit boxes, deceased accounts, arranged direct deposits, authorized to override money transactions.
Traveled all locations in Texas when needed, Setup Phone Center
Served as Sr. Supervisor, for 20 plus personnel to ensure proper Customer Service &
Complaint resolution.
Trainer of new employees
References
Professional
Dale Henderson 210-***-****
Dr. Robert Narvaez 210-***-****
Acquaintance
Emma Bluntzer 1-361-***-****
Rene Mosier 210-***-****
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