Victoria Ziegler

Hinesville, GA *****

Mobile: 912-***-****

Email: adp5fl@r.postjobfree.com

CAREER SUMMARY

Motivated, highly-skilled, and dependable Army veteran with a strong background in customer service, administrative assisting, and medical office management specialist. Proative leader in logistics, team development, organization, and time-efficiency. Well-versed in written and verbal communication, accuracy, and organization. Outstanding critical thinking and complex issue resolution skills

SKILLS

●Customer Service

●Administrative Assisting

●Logistics

●Medical Terminology

●Medical Billing and Coding

●Commercial and Private Insurance

●Claims Processing

●Medical Billing

●Medical Coding

●Verbal and Written Communication

●Attention-to-Detail

●Accuracy

●Medical Insurance

●Human Resource Management

●Organization

●Prioritizing Workload

●Event Coordination

●Scheduling

●Time-Efficiency

●Leadership

●Multi-Team Collaboration

●Record-Keeping

●Research and Investigation

●Critical Analysis

●Strategic Planning

●Quality Control

●Regulatory Compliance

●Innovation

●AS400

●Point Click Care (PCC)

●Type 40 WPM

Microsoft Office Suite Applications

WORK EXPERIENCE

LIA LLC, Lynchburg, Virginia, Adaptive Reconditioning Support Specialist, February 2019 - Present

●Assist program manager with logistics of event planning and implementation including adjusting schedules and cancellations; maintain close communication with stakeholders

●Maintain accurate and updated tracking and reporting metrics and documentation for review of each event commencement to provide insight for future planning; assist with update of Standards of Operating Procedure (SOP) manual

●Provide front office administrative support for several annual Army events

Patriot Strategies, Lynchburg, VA, Administrative Assistant, July 2017 - January 2019

●Assist program manager with logistics of event planning and implementation including adjusting schedules and cancellations; maintain close communication with stakeholders

●Maintain accurate and updated tracking and reporting metrics and documentation for review of each event commencement to provide insight for future planning; assist with update of Standards of Operating Procedure (SOP) manual

●Provide front office administrative support for several annual Army events

International Greetings USA, Midway, GA, Administrative Assistant, October 2015 - July 2017

●Provided customer service for callers and visitors by resolving complaints, offering general information, and redirecting to other parties based on additional needs

●Managed front office administrative duties including creating and sharing written communications by email, scan, fax, and copier; maintained accurate, updated filing system; prioritized daily work load for maximum efficiency

●Assisted with screening of job applicants including calling and coordinating interviews

Woodlands Healthcare and Rehab, Midway, GA, Medical Records Specialist/ Administrative Assistant, August 2014 - June 2015

●Maintained updated and accurate patient records in strict accordance with applicable regulations; ensured accurate data tracking through well-maintained logs and other reports; entered data into Point Click Care Electronic Health Record (EHR) system

●Communicate with, and assist, patients from scheduling initial visit and completing intake paperwork to follow up after procedures

●Managed quality control by conducting routine and random audits on medical records and reporting systems

MILITARY SERVICE

United States Army, Fort Hood, TX, Journalist/ Administrative Support Specialist, June 2003 - June 2007

●Performed all human resources functions with time efficiency and accuracy including documentation of all personnel HR activity and maintaining updated, accurate database of all personnel and material activity

●Managed inventory, filing, and mailing systems to optimize flow of communication

●Increased performance across department during Iraqi deployment

CERTIFICATION

●Medical Health Information Systems

●Basic Life Support

●First Aid

EDUCATION

Liberty University, Lynchburg, VA, Associate of Science, Psychology, October 2014 - August 2015

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