Warehouse Supervisor Customer Service

Michelle Smith

Show Low, AZ ***** ***************@*****.*** 805-***-****

I am a hard worker that is dedicated to help others. I will give my all and work diligently to improve my skills. Going above and beyond when needed. I love making a difference in people’s lives and giving them a I was taken care of feeling and knowing they made the right decision going with me. I do not work Friday after sundown or Saturdays until sundown due to my religious beliefs.

Work Experience

Medicare Insurance Agent

Spring Venture Group - Kansas City, MO

June 2021 to January 2022

Answered phones and aided people on Medicare with multiple insurance carriers options in their area. Completed applications for insurance carriers. Worked on two different software programs at a time while going to several websites during the process. Documented conversations and completed inputting sold applications into

the system. Also called leads to followup on previous conversations. Software used was Salesforce, Workday, and Connecture.

Reason for leaving: Company made a decision to let go of 500 agents that they hired last year do to restructuring the business.

Sales Representative

Ulrich Barn Builders, LLC - Paso Robles, CA December 2019 to November 2020

Shed sales inside office for appts and walk ins. Phone sales daily. Set up appts, show product choices and advise the best option for customers needs and budget. Training every day with manager and team members to enhance sales and communication with customers. Used CRM Software for calling clients. I sold $900,000.00 worth of sheds in 11 months and was in the top 5 sales people every month. I earned awards for 1st place and employee of the month as well. The only reason I left was to move out of state.

Independent Contractor Direct Sales

Window World of Central Coast - Atascadero, CA

May 2013 to August 2020

Windows and door Direct Sales. Presentation and education of windows and doors, work up estimate and write up contracts, fill out all paperwork to order product, order entry of product. Production Manager for a year. Duties included order confirmations, take service calls, write up service requests and assign installers for services. Check installers invoices with actual job duties, file paperwork, enter jobs in Winflow Computer Program, move jobs through program as they are being processed through to ensure jobs are being done in a timely fashion and properly, check voicemails and call customers to answer questions and research what their concerns are and return their calls with solutions. Communicate with Manufacture regarding issues and order parts or damaged product.

Executive Sales Representative

Central Payment - San Rafael, CA

January 2012 to June 2020

Account Executive-Sales for Credit Card Processing Sales, Terminals, POS

Systems, and Loyalty Programs. Processed applications, educated merchants on processing, setting up and operating POS and terminals. Prepared yearly taxes.

Owner/Operator of Licensed Daycare

Smith Family Child Care - Templeton, CA

January 2008 to September 2011

Interviews and registration for children coming in, took care of children in my home, handled all paperwork for my business for taxes with Microsoft Office Word and Excel, Handled parent meetings, taught preschool basics, and transported children to and from school. Reason for leaving: Moved away.

Desk Clerk/Receptionist

Blue Sail Inn - Morro Bay, CA May 2007 to January 2008

850 Market St. Morro Bay Ca. 93442

805-***-**** Helen Luellen

Front desk, customer service, answer phones, take reservations, input room registration, checked in and out customers, and continental breakfast preparation

Reason for leaving: Started my own Daycare.

Therapeutic Foster Care Home

Family Care Network - San Luis Obispo, CA

May 2001 to March 2007

93401 805-***-**** Dawn Qualey

Intake of foster children, took care of children, paperwork for all children in home, made all appts. and took children to all appt,

Communicated with Social Workers, In Home Counselors, and Therapist, participated in IEP's and meetings regarding children's

progress, and out take of children leaving and their inventory

Reason for leaving: The foster kids were starting to have an impact on our children.

Reason for leaving: Moved away

Owner/Operator of Daycare

Smith Family Child Care - Templeton, CA November 1995 to May 2001

Small Home Family Childcare. Cared for children, worked with parents on problem solving for their children, taught preschool basics, and handled all paper work for business with Microsoft Office Word and

Excel

Reason for leaving: Stopped to do Foster Care

Warehouse Supervisor for delivery service

Westside Auto Parts/Far West Delivery - San Luis Obispo, CA

January 1995 to September 1995

58 Prado Rd. San Luis Obispo

Ca. 93401 805-***-****

Warehouse Supervisor for delivery service.

Reason for leaving: Left for maternity leave

Cashier, Accounts Payable and make appts

San Luis Nissan - San Luis Obispo, CA September 1992 to December 1994

Reason for leaving: Left for better job opportunity and pay

Education

High School Diploma

Morro Bay High School Morro Bay Ca

1984 to 1989

Skills

•Credit Card Processing Sales Agent (7 years)

•Excel (10+ years)

•problem solving (10+ years)

•Word (10+ years)

•Customer Service

•Shed Sales (1 year)

•Direct Sales

•Telemarketing

•Warehouse Supervisor Experience

•Bookkeeping (10+ years)

•Cold Calling (8 years)

•Negotiation (5 years)

•Production Management (5 years)

•Outside Sales (8 years)

•Order Entry (4 years)

•Salesforce

•Insurance Sales

•Account Management

•Inside Sales

Assessments

Inside sales — Highly Proficient

June 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Sales skills — Highly Proficient June 2021

Influencing and negotiating with customers Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Customer Service, sales, insurance sales, phone skills, computer and typing skills, Word and Excel, Software also consisted of CRM software, Sales Force software and Connecture Software, Organization skills, problem solving, processing credit cards knowledge and POS set up, learning computer programs easily, ordering, completing and processing paperwork, bookkeeping, and building a great rapport with customers to make them feel confident in their decision and follow up calls to check in and retain a happy customer for many years to come.

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