Lead Dispatcher Customer Service

Sommer Robinson

Phone 813-***-**** ************@*****.***

Experience:

June 2015-October 2021

Tallahassee Florida

COMMERCIAL CARRIER CONSULTANTS

Owner & President

New Company Start up. File Corporation paperwork

IRP license plates. New business and renewal

Calculate and file quarterly fuel taxes

Advertising and Sales of services offered

Title agent for large Georgia based finance company Maintained all aspects of QuickBooks and accounting Balance and reconcile bank statements

File 2290/Heavy High Way use tax for all clients.

Collections

General Customer service duties.

April 2021-October 2021

Tampa, FL

Choice Hotels

Night Auditor

Check guest in and out

Address guest questions and concerns

Close out business day by preforming Night Audit

Communicate important information with oncoming shift August 2010-February 2015

Tallahassee Florida

CSF Freight Brokerage Inc

Carrier services of Florida

Rabon Insurance Agency

Office Manager/Operations Manager

Brokerage Responsibilities:

Responsible for quoting lanes and completing bid packets for new and existing customers

Provide sales team with new customer leads

Follow up with leads after sales team made initial contact Cover loads in the most profitable fashion and track shipments to ensure customers needs are met

Determine new customer credit limits

Handled all Invoicing and collections from customer and all other accounts receivable

Responsible for carrier settlements and all other accounts payable 24/7 on call

Customer Service Representative

Carrier Services Responsibilities:

Provide companies with personalized DOT compliance packages Open Original IRP Account

Renew IRP plates

Set up new companies from establishing corporation papers, filing necessary BOC-3 and MCS-150 forms to activate DOT and MC numbers.

Quarterly fuel tax service to all clients.

File 2290/Heavy High Way use tax for all clients.

Collections

General Customer service duties.

Customer Service Representative

Insurance Responsibilities;

Handled all incoming Insurance claims.

Prepared Quote Sheet for Agents.

Handled Client Policy Renewals

Corresponded with Underwriters for best quotes

Issued Insurance Certificated

Processed Insurance Endorsements

Submit and Create finance contracts with finance companies Collection

Received and posted Monthly insurance payment

April 2008-August 2010

Tampa Florida

Advanced Carriers LLC

Operations Manager

Solely responsible for all aspects and duties to maintain daily operational flow of a 12 truck trucking company.

Interviewed/hired/orientated all new drivers

Load trucks daily with the most profitable loads into the best possible lanes.

Conducted Monthly safety meeting and implemented a reward and demerit program based on driver compliance.

Constant communication with customer and driver to assure all shipments moved successfully.

Maintained daily, weekly and monthly Profit/Loss reports to kept investors abreast of company progress and needs.

Handled all preventative maintenance scheduling and over the road break downs.

Coordinated load relays between trucks to insure customer freight still arrived on time in the event of breakdowns.

Invoiced each load and gathered proper paperwork needed to summit to factoring company in a timely manner to achieve the quickest possible payments on loads delivered.

Calculated and issued all driver settlements

Handled all Customer Service

Negotiated and finalized purchases of new equipment and sale of old equipment.

April 2002- April 2008

Tampa Florida

H&M Distribution/Florida Express Freight

Office Manager/ Lead Dispatcher

Coordinate daily loads by negotiating rates and moving drivers to best lanes

Lead dispatcher for OTR drivers

Responsible for DOT Compliance rules and regulations as well as inform drivers of any changes or updates

Recruit and hire drivers / DAC reports/ MVR’s/ Verify previous employment

Orientate all new drivers

Customer Service

Invoicing

Collections

Address and resolve problems with loads in a timely manner Payroll for drivers/ Miles/ Additions / Deductions 24/7 on call/ Handle all after hours issues and communicated with drivers on weekends to insure they depart in time for on time deliveries May 1998-March 2002

Monroe, Louisiana

Monroe Warehouse Trucking and Logistics

Dispatcher

Dispatched OTR drivers

Planned and scheduled in-house warehouse loads and brokered out overflow loads

Used satellite tracking

Issued T-checks and Comdata codes

Alternated on call and weekend dispatch

Baton Rouge, LA 1996-1998 Louisiana State University Studied English Literature

Monroe,LA 1985-1996 Ouachita Christian School Elementary/High School Computer Skills Microsoft Word, Excel, Window XP, Windows 7,Windows 10 Onenote Quickbooks, Outlook, Prophesy,

SAP,AMS,Promiles,Abacus

General knowledge of all currently used software programs and Database formats. I quickly learn personalized software designed for individual companies need.

References References are available on request

Letter of Recommendation

September 1, 2015

This letter is written with the best intentions and the upmost respect for, Sommer Bynum- Robinson. In August of 2010, Sommer was employed with a Transportation Company who was one of Rabon Insurance Agency and Carrier Services of Florida largest customers. Due to an unfortunate situation with the owner of that company, they had to close their doors; Sommer called to see if we could help her with our transportation contacts to find another job. We immediately offered her a full-time position and utilized her knowledge to open a Freight Brokerage Company. Her knowledge of the entire transportation industry, her unpatrolled work ethic, and strong customer service skills, made her an asset from day one. Over the past 2 years Sommer not only started and ran the Freight Brokerage Company, but she also managed the claims department for the insurance agency, and served as a customer service rep. for the Permit Service. Proving to be an asset in every facet of our business, we also utilized her strengths in Account Collections, she quickly implemented a plan for the entire office to follow and cut our 90 day receivables by 45%.

Sommer was also an important part of our DOT compliance department. With many years dispatching trucks, she knew right away the challenges of the truck driver to follow log book guidelines and compliance. She works exceptionally well with the drivers to get them to understand why DOT has placed the rules, as well as how to ensure proper maintenance of those records to prevent violations. Her attention to detail and thoroughness with record keeping would be an asset to anyone looking for a way to reduce their DOT scores and increase their safety compliance. Lastly, taking out all the positive attributes pertaining to "work", Sommer has a positive outlook on life and friendships. She works very well with everyone in the office, always striving to make the best decision for the office, even if it's not the best decision for her personally. An asset to anyone looking for someone to trust and rely on. If I ever start a trucking company, or take another shot at a Freight Brokerage, she will be the first phone call I make!

If you have any questions about work ethic or need a personal reference, please do not hesitate to contact me directly.

Sincerely,

Stephen Mandell

Vice-President

1357 East Lafayette Street Tallahassee, FL 32301

Phone: 850-***-**** Fax: 850-***-**** Email:

*******.*******@**************.***

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