KEVIN DOWE

**** ***** ***** *****

P

adp5e5@r.postjobfree.com

334-***-****

OBJECTIVE

To obtain a position where my experience in customer service and the automobile industry can be utilized as well as enhanced.

SKILLS

●Fully functional on Electronic Parts Catalog

●Knowledgeable on automobile repairs

●Value excellent customer service

●Proficient in Microsoft Office

●Certified Alfa Romeo technician

●Call Center experience

WORK EXPERIENCE

Sykes, Montgomery Alabama (January 2018-Present)

Call Center Agent

. Answer calls for Bank Of America

.Deposit & Checks, Billing Disputes

Action Collision, Montgomery, Alabama (September 2016- 2018)

IT Specialist, Part Time

●Operate and manage online ordering and production system.

●Ensure that each product used during vehicle repairs is listed on invoice.

Wurth USA, Ramsey, New Jersey (2004- 2016)

Alabama Territory Sales Manager

●Territory consisted of Montgomery, Auburn, Prattville, Greenville, Monroeville, Evergreen, Andalusia, Enterprise, Genera, Dothan, Ozark, Abbeville, Eufaula, Brewton, Troy and all cities in between.

●Recruited new clients and maintained relationships with service managers, techs and body shop managers.

●Traveled across the State of Alabama daily to Auto Dealerships and Body Repair Shops.

●Responsible for selling automobile chemicals, fasteners, hand tools and electrical supplies.

●Researched products to provide clients with best possible product to succeed.

●Supplied cparts to forty-five businesses in Alabama.

Eurasian Motor Cars, Montgomery, Alabama (1980-2004)

Owner

●Executed all day-to-day operations of the business.

●Recruited, hired, trained, terminated employees and supervised nine employees: mechanics and parts.

●Negotiated and reviewed parts to ensure the quality of merchandise and best price for customer.

●Technology to manage all facets of a parts department: inventory, ordering and selling.

●Bosch service center and Alfa Romeo Dealer.

●Wrote Service.

EDUCATION

Robert E. Lee High School Troy State University

Montgomery, Alabama Montgomery, Alabama

Class of 197*-****-****

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