Staff Sergeant Program Manager
Resume:
Sondia F. Fontenot
Masters in Psychology, Masters Social Work, Mental Health Professional, Substance Abuse Prevention, Support Specialist Supervisor, Alcohol & Drug Control Officer, Risk Reduction Program Manager, Drug Testing Coordinator
Mandeville, LA 70448
******.********@*****.***
Masters in Social Work, Masters in Psychology; Regional Director of Substance Abuse Prevention, Excellent Administrative skills, Warm and considerate Customer Care, Over 10 Years in Substance Abuse Prevention, Counseling & Management • Certified Large & Small Group Instructor, Great Communication and Speaking ability. Managed Budgeting $975K Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Support Specialist Supervisor
Behavioral Services of Louisiana - New Orleans, LA June 2019 to Present
Support Specialist Supervisor of twenty five Youth Support Specialist/Parent Support Specialist. Analyzes, compiles, and briefs Corporate Level Directors on Regional Staff data comprised of over 283 youths/parents/guardians/families. Trains support staff on writing, compiling notes for submitting notes on ClaimTrak. Ensures Quality Assurance on each family is conducted for decreased probability of fraud, and mistakes.Supervises the daily activity of the Peer Support team members, which includes interviewing, hiring, onboarding, performance reviews, counseling/disciplining and terminating. Ensures effective staffing levels and coverage needs. Monitors the overall delivery of the mental health support services and assures quality and accessibility of services delivered by Peer Support Services. Provides leadership and supervision to Peer Support Specialists. Ensures compliance with established agency protocols, policies and procedures. Assists in the identification of any barriers to services and works collaboratively to resolve these. Communicates job and service expectations to staff. Enforces service expectations through employee monitoring, appraisals, coaching and discipline as needed. Assist patients, families, groups, organizations or communities with changes in behavior, emotional responses, and interpersonal relationships. Unemployed / Volunteer
Refuge Temple Ministries - Baton Rouge, LA
July 2018 to June 2019
Works in the Finance Office. Serves as the Refuge Temple Ministries of Baton Rouge Secretary performing all administrative duties needed.
Mental Health Professional
Milestone Family Resources - Mandeville, LA
October 2017 to July 2018
Teach, train, guide and promotes optimum behavioral, emotional and mental health using exceptional compassion, care, and empathy. Excels at Crisis Interventions, Suicide Intervention trained: Ability to act and thrive effectively in the moment of high risk situations (on-the-spot). Trauma Informed Care. Understands abused trauma and exercises with care treatment. Helps individuals deal with issues associated with addictions and substance abuse; financial budgeting, family parenting, individual parenting classes and marital problems; stress management; self-esteem; and aging. Maintains confidentiality of records relating to client's treatment. Suicide intervention. Counsels client's or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. Modify treatment activities or approaches as needed to comply with changes in client's status. Plan, organize and implement CPST and PSR therapy. Monitor client's use of medications. Life Skills experienced. Gathers resources, information and sends referrals for client healing and mental health success. Valid Liability Insurance provided by National Association of Social Workers.
Mental Health Professional
Five Hearts Healthcare Services - Slidell, LA
September 2017 to December 2017
Promotes optimum mental and emotional health. Helps individuals deal with issues associated with addictions and substance abuse; family parenting, and marital problems; stress management; self-esteem; and aging. Maintains confidentiality of records relating to client's treatment. Suicide intervention. Counsels client's or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. Modify treatment activities or approaches as needed to comply with changes in client's status. Plan, organize and implement CPST and PSR therapy. Monitor client's use of medications. Life Skills experienced. Gathers resources, information and sends referrals for client healing and mental health success. Valid Liability Insurance provided by National Association of Social Workers.
Mental Health Professional
Trinity Counseling Services - Mandeville, LA
January 2017 to July 2017
Experienced Psychotherapist who uses talking, expressive, group, and analysis to help people with various behavioral and mental disorders. Uses experience and expertise to improve the mental health and general wellbeing of others. Skilled training in Crisis an Suicide Intervention. Incorporates Life Skills with therapy for an all over life changing treatment plan creating immediate progress. Uses different forms of therapy to include Cognitive Behavioral Therapy (CBT), PSR, DBT, Motivational and Strengths based therapeutic strategies to change bad behaviors, thought patterns or emotions. Counsels in areas of job stress, addiction, marriages, families, general stress or anxieties. One-on-one and/or group interventions are introduced when needed. Helps solve issues which include personal problems and disabilities. Specializes in substance abuse, military, housing and unemployment. Experienced in family disputes that include child abuse or domestic violence. Graduate instruction in psychology, mental health behaviors, and social deficiencies. Received specific training in psychological assessment, a wide variety of psychotherapies, and research. Alcohol and Drug Control Coordinator/Officer
377th Theater Sustainment Command - New Orleans, LA July 2013 to April 2016
Responsibilities
Program Manager for 4 Alcohol and Drug Control Officers and train over 200 Soldiers to drug test and process laboratory results. Substance Abuse subject matter expert for an Army Reserve Command with $36K personnel. Excellent customer service skills, caring and goes the extra mile. Team concept approach, with confidentiality emphasizing HIPAA laws. Notable achievements: Accomplishments
#Received 40 hour time off award for years 2013 thru 2015.
#Considered as one of the top Army Reserve Alcohol and Drug Control Officers (45 total)
#Instructor Certified for training small and large groups.
#Government Secret Clearance valid
Continued
377 Theater Sustainment Command - New Orleans, LA
July 2013 to April 2016
Manage aspects of the Alcohol and Drug Control Program that apply to the reserve components. Administer the Command Alcohol and Drug Abuse Prevention and Control Program (ADAPCP) for military and civilian employees.Implement the Commands Drug Demand Reduction Program. Develop the plans, procedures, and operating methods for administering the Command program. Make on-site visits to subordinate units to evaluate the units Drug Reduction training. Establishes effective working relationships with higher headquarters and supporting agency Drug Control officers.Conduct introductory level training for unit leaders on drug abuse prevention. Brief the Commanders about the effectiveness of their programs for Drug Reduction. Provide guidance to subordinate command personnel concerned with the program. Distribute preventive and education training program materials. Coordinate with the nearest Army installation ADAPCP personnel and local community resources.Establish a tracking system to monitor progress made in the processing of drug positives and routinely reports same through the chain of command. Prepare after action reports regarding the Drug Reduction Program and its effectiveness.Budget Planning & Allocation; Program Management & Leadership; Drug Test Supply Inventory Planning & Control; Creates Policy and Guidance; Manages 4 Substance Abuse Managers Inventory Shrinkage Control & Management; Financial Planning & Profit Analysis;
Instructor Certified for training Large & small groups; Symposiums 377th Theater Sustainment Command - New Orleans, LA July 2013 to April 2016
• Instructor Certified for training small and large groups.
• Able to renew Government Secret Clearnace
Additional Duty Jobs 2011-2016
Drug Testing Coordinator (Area 1, S. Korea) Overseas Tour 2011-2013 Suicide Prevention Program Manager (Area 1, S. Korea) Overseas Tour 2011–2013 Applied Skills Intervention Suicide Training, ASIST, (S. Korea) Overseas Tour 2011–2013 Risk Reduction Program Manager
Camp Casey
2011 to 2013
Drug Testing Coordinator
Camp Casey
2011 to 2013
Suicide Prevention Program Manager
Camp Casey
2011 to 2013
Risk Reduction Program Manager
Government Contractor
2007 to 2010
Administrative Sergeant
Active Duty Army
1990 to 2003
Program Manager for 4 Alcohol and Drug Control Officers and train over 200 Soldiers to drug test and process laboratory results. Substance Abuse subject matter expert for an Army Reserve Command with $36K personnel. Excellent customer service skills, caring and goes the extra mile. Team concept approach, with confidentiality emphasizing HIPPA laws. Education
Master's in Social Work
Edinboro University - Edinboro, PA
May 2018
Masters of Psychology
University of Phoenix - Phoenix, AZ
July 2010
Bachelors in Business Management
Virginia State University - Petersburg, VA
2008
Skills
• Mental Health (8 years)
• Counseling
• Psychology (8 years)
• Social Work
• Program Management
• Project Management
Links
https://LINKEDIN.COM/IN/SONDIA-FONTENOT-95765133
Military Service
Branch: Army Active Duty
Service Country: United States
Rank: Staff Sergeant SSG E-6
January 1990 to February 2003
Honorable Discharge DD 214
Awards
Time Off Awards
November 2015
Received 40 hour time-off awards Government Service during 2011-2016 Certifications and Licenses
Drug Testing Coordinator
Alcohol & Drug Control Coordinator/Officer
Driver's License
Suicide Prevention Training
ASIST: Applied Suicide Intervention Skill Training Groups
Veterans of Foreign Wars (Life-Time Member)
July 2010 to Present
The National Society of Leadership
May 2016 to Present
Building leaders and making a better world.
Phi Alpha Honors for Social Workers
May 2018 to Present
Additional Information
TECHNOLOGY SKILLS
Proficient in Microsoft Office Programs: Excel, Word, and PowerPoint; Google Sheets, Drug Alcohol Management Information System (DAMIS), Forensic Toxicology Drug Testing Laboratory (FTDTL) portal; Typing Speed Efficiency
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