Senior Manager, Operations & Delivery
Resume:
DJS
PROFILE
Dina J Srbely
Etobicoke, Ontario M9P2T4
**********@*****.**
A professional with proven track record of competencies and achievements, with over 20 + years within the Financial Industry, Business Consulting and Technological Sector.
SENIOR MANAGER (SHAREPOINT PORTFOLIO & CONTENT MANAGEMENT) • SCOTIA BANK • DECEMBER 2018 – OCTOBER 28, 2021
Oversee and managed a team of IT professionals (direct and indirect reports) and responsible for systems analysis, application software, programming, and support.
Manage the team in the areas of scheduling, technical direction, future planning, and standard development practices along with forecasting.
Negotiates IT project requirements (i.e., deadlines, budgets, resources, etc.).
Manages communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the work effort being managed.
Builds and maintains a strong working relationship with peers within the business lines.
Participates in budgeting processes and quality improvement activities for the department
Accountable for managing assigned project and/or departmental budgets.
Scheduled milestones to ensure project/program objectives are met in a timely manner, are in compliance with IT Technology Roadmap and has an in-depth knowledge of the principles, theories, practices, and techniques for managing the activities related to planning, managing and implementing software projects and programs.
Ensured technical roadmaps were completed, managing risk items identified within the portfolio.
Change Management (incidents/major incident recoveries to ensure data loss prevention, utilizing Service Now, Pager Duty, etc.).
Project management and planning, design, implementation in parallel to evaluating and reporting to executive offices including PMO Regulators, Risk Operational Departments and Steering Committees.
Management of Agile, Jira, Confluence, CA-PPM, Troux, ERP, Bitbucket.
Advisory in re-engineering and related optimization strategies of architecture.
Compilation of training plans, process, procedures, project plans and applicable communications.
Evaluate 1:1 performance management, ensure KPI’s are achieved.
E2E – Project/Program Management responsibilities including project SDLC/ITIL lifecycles and supplementary protocol documentation and sign-off obtained. (Analyze, Development, Build, Test, Implementation, PIV, etc. within Agile & Waterfall Methodology)
API Management components and tools including SAP and Microsoft Azure Web, O365, Migrations, Cloud, On-Prem and 3rd Party APIs.
Manage API portal policies, lifecycles, and applicable gateways, including assessment of API value, monitoring, traffic, onboarding, and repository.
Review SaaS solutions with development team, annual reviews of potential enhancements and capabilities for present and future needs with System Architects, create instances, enforce compliance/regulatory/security process and maintenance, co-ordinate annual failover and applicable testing and protocols conducted.
All related activities to vendor management, renew, recruitment and invoicing and forecasting
Operational management, sales growth, exercising and maintaining control over IT service and the connected underlying infrastructure, along with continuous process improvement, defects, and quality assurance.
EPMO / PMO / Stakeholder reporting, monthly Governance Review
ROYAL BANK OF CANADA• PMO SENIOR PM/CONSULTANT CARIBBEAN MARKET (CONTRACTUAL)• JUL 2017 – APR 2018
Consulting Project Management & Improvement, coordinate and support a diverse set of projects, process improvement, change management, program development, by providing end-to-end ownership in all related aspects of deliverables and project life cycle, which included initiation, planning, execution, financial control, resourcing, and implementation. Following stringent PMO guidelines and reporting as required.
Create and implement a growth algorithm to scale business.
Initiative lead role in the development and proposals presentation.
Identify trends and client/organizational needs including relationship, business opportunities, creating repeatable, scalable growth process, and positioning competitor and global business trends.
PRESIDENT• KINGSBRIDGE CONSULTING/AMERICAN EXPRESS • JUNE 2004 – JUNE 2017
Executive responsible for all facets related to:
Federal & Compliance Mandates
Financial & Technological Infrastructural Changes
New Products & Investment Portfolios
Mass Migration, Re-Engineering & Roadmap Optimization Acquisitional Mergers
Financial Control
Resourcing
E2E Delivery including risks, issues, remediation, and recovery plans, project planning, and financial budgeting.
Business and Technical re-engineering, optimization financial return for strategy improvement and noted gaps within the organization.
Reporting and articulating status, progress, and recommendations to executive office within Governing bodies and within PMO of Regulatory Office breach within the organization including unfair and deceptive practicing and anti-money laundering.
SENIOR DELIVERY CONSULTANT • CIBC/PC FINANICAL/THE PERSONAL INSURANCE/INTRIA/FINANCIAL ADVISOR-OTC • 1989 – 2004
CIBC venture to replicate the success of PC Banking within Florida’s supermarket chain “Wynn-Dixie”. Responsibilities included business cases, initiative planning, development and rollout for financial products as follows: Mortgages, Home Equity Loans, Personal & Business Loans, Credit Scoring, Investment GIC’s, etc.
Other positions and designations held over my 20+ year career included: Branch Manager, Financial Advisor, Investment Banker, OTC Trader, Quality Assurance & Business Analysis.
EDUCATION & DESIGNATIONS
Economics & Business Administration
Financial Securities
Financial Planner Certification
Agile Scrum/Coach
Business Analyst Certification
Business Systems Analyst Certification
Quality Assurance Analyst Certification
KPI Industry Standards & Practice
SDLC –
Systems/Software Delivery Life Cycle Certification
PDLC – Project Development Life Cycle
6 Sigma – Green Belt
ONCOP – Annual Certification (FI)
AML – Annual Certification (FI)
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