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Senior Manager, Operations & Delivery

Location:
Toronto, ON, Canada
Posted:
February 06, 2022

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Resume:

DJS

PROFILE

Dina J Srbely

*** ******** ****

Etobicoke, Ontario M9P2T4

adp5dp@r.postjobfree.com

416-***-****

A professional with proven track record of competencies and achievements, with over 20 + years within the Financial Industry, Business Consulting and Technological Sector.

SENIOR MANAGER (SHAREPOINT PORTFOLIO & CONTENT MANAGEMENT) • SCOTIA BANK • DECEMBER 2018 – OCTOBER 28, 2021

Oversee and managed a team of IT professionals (direct and indirect reports) and responsible for systems analysis, application software, programming, and support.

Manage the team in the areas of scheduling, technical direction, future planning, and standard development practices along with forecasting.

Negotiates IT project requirements (i.e., deadlines, budgets, resources, etc.).

Manages communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the work effort being managed.

Builds and maintains a strong working relationship with peers within the business lines.

Participates in budgeting processes and quality improvement activities for the department

Accountable for managing assigned project and/or departmental budgets.

Scheduled milestones to ensure project/program objectives are met in a timely manner, are in compliance with IT Technology Roadmap and has an in-depth knowledge of the principles, theories, practices, and techniques for managing the activities related to planning, managing and implementing software projects and programs.

Ensured technical roadmaps were completed, managing risk items identified within the portfolio.

Change Management (incidents/major incident recoveries to ensure data loss prevention, utilizing Service Now, Pager Duty, etc.).

Project management and planning, design, implementation in parallel to evaluating and reporting to executive offices including PMO Regulators, Risk Operational Departments and Steering Committees.

Management of Agile, Jira, Confluence, CA-PPM, Troux, ERP, Bitbucket.

Advisory in re-engineering and related optimization strategies of architecture.

Compilation of training plans, process, procedures, project plans and applicable communications.

Evaluate 1:1 performance management, ensure KPI’s are achieved.

E2E – Project/Program Management responsibilities including project SDLC/ITIL lifecycles and supplementary protocol documentation and sign-off obtained. (Analyze, Development, Build, Test, Implementation, PIV, etc. within Agile & Waterfall Methodology)

API Management components and tools including SAP and Microsoft Azure Web, O365, Migrations, Cloud, On-Prem and 3rd Party APIs.

Manage API portal policies, lifecycles, and applicable gateways, including assessment of API value, monitoring, traffic, onboarding, and repository.

Review SaaS solutions with development team, annual reviews of potential enhancements and capabilities for present and future needs with System Architects, create instances, enforce compliance/regulatory/security process and maintenance, co-ordinate annual failover and applicable testing and protocols conducted.

All related activities to vendor management, renew, recruitment and invoicing and forecasting

Operational management, sales growth, exercising and maintaining control over IT service and the connected underlying infrastructure, along with continuous process improvement, defects, and quality assurance.

EPMO / PMO / Stakeholder reporting, monthly Governance Review

ROYAL BANK OF CANADA• PMO SENIOR PM/CONSULTANT CARIBBEAN MARKET (CONTRACTUAL)• JUL 2017 – APR 2018

Consulting Project Management & Improvement, coordinate and support a diverse set of projects, process improvement, change management, program development, by providing end-to-end ownership in all related aspects of deliverables and project life cycle, which included initiation, planning, execution, financial control, resourcing, and implementation. Following stringent PMO guidelines and reporting as required.

Create and implement a growth algorithm to scale business.

Initiative lead role in the development and proposals presentation.

Identify trends and client/organizational needs including relationship, business opportunities, creating repeatable, scalable growth process, and positioning competitor and global business trends.

PRESIDENT• KINGSBRIDGE CONSULTING/AMERICAN EXPRESS • JUNE 2004 – JUNE 2017

Executive responsible for all facets related to:

Federal & Compliance Mandates

Financial & Technological Infrastructural Changes

New Products & Investment Portfolios

Mass Migration, Re-Engineering & Roadmap Optimization Acquisitional Mergers

Financial Control

Resourcing

E2E Delivery including risks, issues, remediation, and recovery plans, project planning, and financial budgeting.

Business and Technical re-engineering, optimization financial return for strategy improvement and noted gaps within the organization.

Reporting and articulating status, progress, and recommendations to executive office within Governing bodies and within PMO of Regulatory Office breach within the organization including unfair and deceptive practicing and anti-money laundering.

SENIOR DELIVERY CONSULTANT • CIBC/PC FINANICAL/THE PERSONAL INSURANCE/INTRIA/FINANCIAL ADVISOR-OTC • 1989 – 2004

CIBC venture to replicate the success of PC Banking within Florida’s supermarket chain “Wynn-Dixie”. Responsibilities included business cases, initiative planning, development and rollout for financial products as follows: Mortgages, Home Equity Loans, Personal & Business Loans, Credit Scoring, Investment GIC’s, etc.

Other positions and designations held over my 20+ year career included: Branch Manager, Financial Advisor, Investment Banker, OTC Trader, Quality Assurance & Business Analysis.

EDUCATION & DESIGNATIONS

Economics & Business Administration

Financial Securities

Financial Planner Certification

Agile Scrum/Coach

Business Analyst Certification

Business Systems Analyst Certification

Quality Assurance Analyst Certification

KPI Industry Standards & Practice

SDLC –

Systems/Software Delivery Life Cycle Certification

PDLC – Project Development Life Cycle

6 Sigma – Green Belt

ONCOP – Annual Certification (FI)

AML – Annual Certification (FI)



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