Medical Billing Customer Service
Resume:
adp5db@r.postjobfree.com
M
Richmond, VA 23237
Skills
• Stock management
• POS systems operations
Process and procedure
development
•
• Multi-tasking mastery
• Leadership skills
• Decisiveness
• Customer relations
• Growth planning
Supply and inventory
management
•
• Vendor management
• Departmental activities
• Training and mentoring
• Supervisor
• QA
• Rules and regulations
• QC
• Order processing
• Staff development
• Ethical standards of conduct
• Evidence preservation
• Crisis management
• Booking procedures
Strategic planning and
organization
•
• Inmate rights
• Courtroom practices familiarity
Visitation guidelines
understanding
•
State and federal laws
knowledge
•
• Armory and key control
• Non-violent intervention
Occupational hazards and safety
precautions
•
• Behavioral disorders familiarity
Crisis Prevention Intervention
(CPI)
•
• Restraint techniques
• Excellent problem solver
• First aid and CPR certified
• Trained in defensive tactics
Responsive team leader with strong Supervisor background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Outgoing and personable Department Supervisor with 5 years of experience working in Warehouse, Prison and Retail settings. Well-organized professional competent in solving complex issues customer and employee issues. Offering cash handling, sales and computer mastery. Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and soȅware skills. Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Lowes Home Improvment - Department Supervisor
South Richmond, VA
05/2016 - 09/2021
EVELYN DAVILA-
CASTILLO
Summary
Experience
Supervised ten employees in electrical and plumbing department and delegated each one with tasks and responsibilities.
•
• Trained and mentored new associates on department policies and procedures. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
•
Delegated tasks appropriate to individual employees to provide development opportunities.
•
Addressed employee issues and conflicts to provide input, feedback and coaching.
•
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
•
Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
•
• Maintained high merchandising standards by building attractive displays and 03/1995
Certification:
Secretarial Studies And Office
Administration
Berkeley College Of Business
Woodbridge, NJ
09/2018
Certification:
Medical Office Professional
Career Technical Institute
Washington, DC
• CCTV monitoring
• Negotiation
• Observation
• Product Knowledge
• Criminal Justice
• Juvenile court procedures
• Safety
Education And Training
Completed professional
development in Secretarial.
•
Efficient in Word Process,
Windows and Microsoȅ Office
•
Excel, Power Point, Access,
Internet, Dbase
•
• 60 Word Per Minutes
Filing, Fax, copies all office
equipment
•
Customer Service and
Communication Skills
•
Phone Etiquette, Working with
Electronic Records
•
• Business Writing
• Honor Roll 2018
Introduction of Microsoȅ,
Introduction to Operating
System
•
Word Fundamentals 1,2:
Keyboarding 1,2,3; Business
Communications 1,2,; Excel
Fundamentals
•
Outlook Fundamentals,
Employment Skills 1,2; Medical
Vocabulary, Medical Terminology
1,2,3; Medical Coding 1,2;
•
Medical Health Insurance
Processing 1,2; Introduction to
•
ICA Farmville Detention Center - Detention Officer
Farmville, VA
03/2017 - 07/2021
Flvanna Correction For Women - Correctional Sergeant Troy, VA
01/2017 - 03/2017
monitoring inventory levels.
• Put together store's large displays.
Organized and completed weekly schedules to ensure each shiȅ was adequately covered.
•
Managed inventory and stock levels in coordination with purchasing and receiving department.
•
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
•
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
•
Managed vendor relationships to support supply chain and maintain product quality.
•
• Employed first-in first-out protocols to reduce waste. Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
•
Updated customers and interdepartmental employees on critical shipments upon request.
•
• Generated warehouse shipping documents, packing lists and invoices.
• Trained staff on material handling processes to reduce shipping times.
• Exercised surveillance and control over 100 inmates. Followed daily routine schedule and took head counts of all inmates in assigned cell block.
•
• Transported and escorted inmates to hospitals, court and other institutions.
• Fingerprinted and photographed incoming and released inmates. Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
•
Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
•
Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
•
• Supervised inmates during day-to-day activities.
• Assigned inmates to open and appropriate housing units.
• Promoted rehabilitation of offenders and maintained safety of staff and residents.
• Conducted scheduled headcounts to verify presence of prisoners. Assigned daily tasks and responsibilities to employees and filled out daily work logs.
•
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
•
• Coordinated shakedowns to locate and remove unauthorized items. Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
•
• Worked successfully with diverse group of coworkers to accomplish goals and ICD
Medical Billing 1,2; ICD Practical,
CPT Practical, Coding Practical,
Medical Office Procedure,
Introduction to Electronic Health
Records1,2
•
HIPPAA Laws 1,2; Business
Writing, Working with Electronic
Records 1,2; Customer Service
and Communication Skills1,2;
Business Etiquette 1,2; Power
Point Proficient, 60 Word Per
Minutes
• Coffeewod Correctional Center - Senior Officer
Mitchell, VA
08/2015 - 01/2017
D. Ray James Correctional Facility - Correctional Lieutenant Folkston, GA
10/2012 - 09/2014
Central Virginia Correctional Center - Correctional Sergeant Chesterfield, VA
03/2010 - 10/2012
address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
•
Motivated and encouraged team members to communicate more openly and constructively with each other.
•
• Investigated criminal and traffic offenses.
Apprehended suspects, prepared case reports and testified in courtroom hearings.
•
• Mediated domestic-related disturbances and protected victims from harm. Searched vehicles, buildings, homes and property for evidence and stolen property.
•
Directed and controlled crowds at parades, funeral processions and sporting events.
•
• Wrote, reviewed and approved reports entered in county database.
• Assessed crime scenes upon arrival and secured areas. Provided training on gang-related issues, firearms, defensive driving and other related police topics to newly hired officers.
•
• Conducted field sobriety tests and used portable breathalyzers to perform tests. Gathered preliminary investigation information as first responder to crime scenes.
•
• Coordinated shakedowns to locate and remove unauthorized items. Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
•
• Oversaw assigned court trips for jailers, maintaining security of staff and public. Assigned daily tasks and responsibilities to employees and filled out daily work logs.
•
Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
•
Supervised visitation and checked visitors for proper identification and contraband.
•
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
•
• Prioritized and organized tasks to efficiently accomplish service goals.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Coordinated shakedowns to locate and remove unauthorized items.
• Managed 10 employees and supervised 268 offenders in women prison facility.
• Supervised visitation and checked visitors for proper identification and Nottoway Correctional Center - Correctional Sergeant Chesterfield, VA
05/2005 - 04/2009
Women Diversion Center - Senior Correctional Officer Chesterfield, VA
10/2003 - 05/2005
Sussex II State Prison - Senior Correctional Officer Waverly, VA
10/1998 - 10/2003
contraband.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Juggled multiple projects and tasks to ensure high quality and timely delivery. Demonstrated leadership by making improvements to work processes and helping to train others.
•
Provided excellent service and attention to customers when face-to-face or through phone conversations.
•
• Coordinated shakedowns to locate and remove unauthorized items. Assigned daily tasks and responsibilities to employees and filled out daily work logs.
•
• Exceeded customer satisfaction by finding creative solutions to problems. Motivated and encouraged team members to communicate more openly and constructively with each other.
•
Improved operations by working with team members and customers to find workable solutions.
•
Provided excellent service and attention to customers when face-to-face or through phone conversations.
•
• Inspected cells and conducted random searches of common areas. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
•
Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
•
• Detected potential threats and quickly defused conflicts. Maintained clear and open communications with facility areas to support safe operations.
•
Received property from incoming inmates, provided receipts and inspected items for contraband.
•
Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
•
• Instructed inmates on work detail and oversaw work-site transportation.
• Apprehended escapees safely while following proper techniques. Contributed to treatment staffing team developing rehabilitative program for juveniles.
•
• Performed warrant pick-ups and turnovers at other jails and prisons.
• Apprehended escapees safely while following proper techniques.
• Recommended further treatment strategies and diagnostic efforts for inmates.
• Instructed inmates on work detail and oversaw work-site transportation. Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
•
Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
•
Received property from incoming inmates, provided receipts and inspected items for contraband.
•
Enforced resident behavior management protocols and draȅed incident reports for infractions.
•
Activities And Honors
• Member, Alumni Association
• Member, Small Business Association (2008 - present) Accomplishments
• Consistently maintained high customer satisfaction ratings. Led team to achieve Metric, earning recognition from upper management and financial reward.
•
Developed relationships with ten new clients and typically exceeded sales goals by 85%
•
• Team Building and Leadership
• Project and Program Management
• Stakeholder Management
• Training and Mentorship
• Inventory Management
• General Instructor
• Chemical Agent Instructor
• Defensive Tactics Instructor
• Field Training Officer
• Mental Health, PREA
• FireArm, Suicide Preventatives,
• Emergency Plans and Use of Force
Contact this candidate