Administrative Secretary Customer Service

Angel Velez **********@*****.***

*** **** **. *******, ** 17866 352-***-****

Motivated and hardworking administrative team member with advanced abilities in independently handling correspondence and record keeping. Stays efficient with effective management of upcoming deadlines and excellent multi-tasking abilities.

Experience

Administrative Secretary Oct. 2016 – Feb. 2020

All Water Well Drilling and Pump Repair, Lady Lake, FL o Promoted effective work practices, worked as team member and showed respect for co-workers. o Received, directed and relayed telephone messages and fax messages. o Scheduled appointments and immediately entered appointment date and time into computerized scheduler. o Maintained departmental inventory of furnishings and equipment. o Provided administrative support, such as budget preparation, record keeping and reporting. o Maintained all files and records in legible, accurate, organized manner. o Collected date and created spreadsheets for tracking purposes. o Handled information of highly sensitive and confidential nature. o Received cash amounts, generated receipts for cash and made daily deposits to accounting. o Followed up on projects, transmit information and keep informed of unit activities. o Developed and maintained sound personnel policies and practices. Lawn Care Technician Nov. 2010 – Aug. 2015

H&W Lawn Care and Landscaping, Lady Lake, FL

o Communicated, interacted and participated with co-workers o Accepted accountability and responsibility as member of Environmental Services Department. o Demonstrated excellent communication skills, including active listening. o Worked as part of a team on daily basis to meet operational goals. o Practiced effective communication skills in answering phones and utilizing communication systems. o Operated and maintained company equipment, including company vehicle. Education

Pasco-Hernando Community College, Hernando FL Jun. 2004 COMPUTER SYSTEMS AND TECHNOLOGY

o Learned how to effectively navigate and operate a computer with special attention to the Microsoft Office Programs – Word, Excel, Power Point and Access.

Leesburg High School, Leesburg, FL Jun. 2001

GENERAL EDUCATION CERTIFICATE

Skills

*Effective communication skills *Customer Service Experience *Answering Phones *Responding to Emails

*Quick Learner *Dependable *Efficient *Team Player *Courteous * Problem Solving Skills *People Person