PROFILE

Seeking a position in an opportunity to use my professional years of customer service skills as well as for advancement

EXPERIENCE

ESCALATIONS AGENT, ENTERPRISE HOLDINGS; SAINT LOUIS, MO — 2014-PRESENT

Reserve rental vehicles for Enterprise offices nationwide. Provide exceptional customer service and collect required information from the customer on every call per established criteria. Use experience to identify customer needs and handle accordingly. Provide timely and accurate information reflecting a customer-oriented image for the company. Communicate information considered unsatisfactory by customers in a tactful manner. Offer alternatives and options to overcome customer objections. Proven ability to become an expert in all related applications, policies, and the vehicle rental process.

SALES REPRESENTATIVE, HILTON; VIRTUAL -TAMPA, 05/2016 — 01/2018

Receive and convert incoming enquiries to achieve targets and maximize revenue. Seek opportunities to increase sales and conversions within the Team. Manage an events schedule to maximize yield. Focus on a consistently executed up- selling approach. Build strong relationships with customers to fully understand their needs. Arrange and carry out Hotel show rounds, and ensure the complete administration and execution of all planned events.

POD TECH ONE, EXPRESS SCRIPTS - HEALTHBRIDGE; BERKELEY, MO — 07/2009-03/2014

Perform inbound/outbound #800 call services on behalf of various of clients. Duties include assisting clients and consumers with providing program information, creating a case where investigation is required, following up enrollment, appointment scheduling, and notating history within company database. Assisting patients/physicians office with insurance verification, pre determinations, prior authorizations, appeals, and claims assistance.

HELP DESK AGENT, STARBUCKS- CONVERGYS; HAZELWOOD, MO — 11/2004- 02/2011

EDUCATION

University of Missouri-St. Louis, Normandy, MO Bachelors Arts and Sciences, 2011

SKILLS

Proficient with general office duties such as email correspondence, proofreading, clerical, data entry and faxing

Excellent oral and written communication skills, possess high level of confidence on telephone

PC literate including Microsoft Office, Windows 10, iOS

Providing high quality support to clientele in slow to fast pace environment able to perform well in a team environment as well as independent

COPYWRITER

Shayara C Warren

4347 DARBY ST ST. LOUIS MO 631**-***-*** 0502 adp59i@r.postjobfree.com