E D U C A T I O N

Mississippi State University, *989-1991

Starkville, Mississippi

P R O F E S S I O N A L P R O F I L E

System administrator offering 25+ years of experience in a Unix/Linux environment and expertise in several flavors of Linux including Red Hat and IBM i. Strong grasp of security, assorted operating systems, numerous applications and mixed platforms. Skilled problem identifier, troubleshooter comfortable managing systems, projects and teams in a range of IT environments. P R O F I L E O F S K I L L S

Networker, BRMS OS400 SQL

Networker, IBM Full System Replication IBMi RxClaim Red Hat Linux 6/7 Remedy Windows 10

IBM Cloud Pak for Data SolarWinds Windows Server 2012, 2016 IBM Data Stage Help Systems Products Mimix

P R O F E S S I O N A L E X P E R I E N C E

SENIOR SYSTEM ADMINISTRATOR BLUE CROSS BLUE SHIELD OF MS, FLOWOOD, MS 1999–2021

• Provided support to IT systems including day-to-day operations, performance monitoring, troubleshooting and problem resolution.

• Installed, configured and tested software packages.

• Evaluated requests for hardware and software; researched and recommended solutions for technology needs compatible with the company’s technology architecture, infrastructure and resource constraints.

• Maintained production by troubleshooting performance issues, IPL problems, system dump analysis.

• Created and maintained documentation including, but not limited to operating system installation, maintenance, support, specification, architecture, build, backup/restore procedures.

• Installed and configured various monitoring and management tools.

• Maintained and recommended enhancements to the operating system security environment.

• Developed, managed and executed controls in support of the company’s SAS70 and SOX compliance initiatives.

COMPUTER OPERATOR, TECHNICAL SUPPORT KLLM TRANSPORT SERVICES, RICHLAND, MS 1992-1999

• Oversaw computer operations for IBM AS/400

• Performed daily backups of company data utilizing IBM software

• Upgraded IBM software and PTFs

• Installed IBM operating system software on two AS/400 systems

• Worked closely with programming staff in preparation for new software releases

• Provided technical support for operations team

KEN HARPER

H B r a n d o n, M S 6 0 1 . 2 0 1 . 8 0 0 9 k e n h a r p e r m s u @ g m a i l . c o m