Airtel Customer Service
Resume:
OLUWASEYI A. SANUSI
Address: No **, Ayesan Street, Ibadan road, Ijebu Ode, Ogun State.
Tel: 070********,080********. E-mail: *******************@*****.***
Sales Operation I Goal oriented I Influencer I Customer Service I Analytics
Personal Summary
Results driven, committed and articulate sales and marketing executive with high level of customer commitment. Multi-skilled with the ability to plan & manage different teams to timely respond to customer demands whilst and maintaining & developing existing and new customers through ethical sales methods and consistent high customer service. Possessing a good team spirit, deadline orientated and having the ability to succeed in a demanding sales and marketing environment.
Areas of Expertise
Retail Expert
Key Account management
Distribution Channel Management
Customer Service Management
Team Relationship Management
Sales Channel Management
Marketing Management
Effective Communicator
Team Work
Innovative and Creativity
Accomplishments
The only Market Impact Executive with a consistent performance in Q2 2018 and Q2 2019 within Odogbolu Business Area– AIRTEL NIGERIA
Developed a totally declined territory in 2018 –AIRTEL NIGERIA
Developed the activation growth and decrement of ODOGBOLU BUSINESS AREA to about 106% earned me a position of a Market Impact Executive. –AIRTEL NIGERIA
Career History
2015: Till Date
Company: Mobile Telecommunication Network (AIRTEL)
Post: Market Impact Executive
Manage and Develop sales and distribution relationship
Act as a bridge between the company and customers
Act as an Airtel Brand Ambassador
Increase sales/activations and product penetration
Management of third party partners and agency
Market and customer Intelligence, Market and Competition activities and analysis.
Performance management. Target allocation and communication across Trade Partners and SR Agents in assigned territory.
Manage brand visibility within the assigned territory
Training support/increase product knowledge
Train sim registration agents [SRAs] on sim registration, swap, 4G upgrade and Airtel mobile money in line with “look of success”
Implement customer driven activities (product launches, town storms etc.) in assigned territory
Education
2019 Federal University of Agriculture M.Sc. (Animal Science)
Abeokuta, Ogun State
2014 Federal University of Agriculture B.Sc. (Animal Science)
Abeokuta, Ogun State
Hobbies
Reading
Surfing the Internet
Research
Negotiating
Selling
Referees
Mr. A. O Oladipupo
Mr. Pelumi Adeyeye
Airtel Sales Manager
Area Sales Manager
Airtel Networks Nigeria
Airtel Networks Ltd
Odogbolu, Ogun State
Ogun State
******@*****.***
********@*****.***
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