Margarita Rodriguez

Objective - To obtain an entry- level position with room for advancement, and/or career opportunity

**** ***** **** ***

Las Vegas, NV 89149

725-***-****

adp569@r.postjobfree.com

SKILLS

●Advanced technology knowledge

●Ability to organize data accurately and quickly

●Detail oriented

●Proficient in typing

●Outstanding customer service

●Data Entry

●Active Listener

●People-oriented

●Strong interpersonal and communication skills

●Works well in fast-paced environments

●Troubleshooting

●Excellent work ethics

●Self-motivated

●Does high-quality work while unsupervised

●Quick learner

●Critical thinker

●Great Time Management

EXPERIENCE

CarMax, Las Vegas, NV - Customer Experience Consultant

Sept 2021 - PRESENT

●Provides an Iconic Experience to every customer who calls in while also

stating my role and building a connection

●Actively listening & entering customer’s data in order to provide an Iconic Experience

●Ensuring a smooth, easy, and transparent car-buying process for customers

●Greets potential customers and assesses purchasing needs by actively listening and providing recommendations

●Researches new car products and trends to stay up to date

●Assisting internet leads and follow ups with information regarding pre-owned vehicle availability, options, and price

Williams Sonoma Inc., Las Vegas, NV - Customer Service/Tech Support/Scheduling Team Rep.

April 2020 - Aug 2021

●Performs a variety of routine and complex tasks associated with the customer service and organization performance

●Answer to incoming calls about customer issues, guiding and advising customers while finding a solution

●Efficiently navigate between multiple systems to resolve complex customer concerns

●Identify customer’s needs and utilize various support tools to research and resolve complex customer issues in a virtual setting

●Daily use of advanced functions of Microsoft Word, Powerpoint, and Excel

●Manages multiple tasks and projects simultaneously

●Maintains accurate and timely documentation

●Assists customers with complex technical support issues in a timely manner

●Schedule Customer’s Delivery in a timely manner using various systems

Team Ford, Las Vegas, NV - Receptionist

Aug 2019 - May 2020

●Greeting and welcoming guests and providing them with a positive first impression of the organization

●Data entry

●Answering multiple phone lines

●Directing guests and answering their questions

●Notifying other workers of visitor arrival

●Maintaining security by following procedures

EDUCATION

Centennial High School, Las Vegas - High School Diploma

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