Customer Service, Data Entry, Scheduling, Use multiple systems at once
Resume:
Margarita Rodriguez
Objective - To obtain an entry- level position with room for advancement, and/or career opportunity
Las Vegas, NV 89149
*******************@*****.***
SKILLS
●Advanced technology knowledge
●Ability to organize data accurately and quickly
●Detail oriented
●Proficient in typing
●Outstanding customer service
●Data Entry
●Active Listener
●People-oriented
●Strong interpersonal and communication skills
●Works well in fast-paced environments
●Troubleshooting
●Excellent work ethics
●Self-motivated
●Does high-quality work while unsupervised
●Quick learner
●Critical thinker
●Great Time Management
EXPERIENCE
CarMax, Las Vegas, NV - Customer Experience Consultant
Sept 2021 - PRESENT
●Provides an Iconic Experience to every customer who calls in while also
stating my role and building a connection
●Actively listening & entering customer’s data in order to provide an Iconic Experience
●Ensuring a smooth, easy, and transparent car-buying process for customers
●Greets potential customers and assesses purchasing needs by actively listening and providing recommendations
●Researches new car products and trends to stay up to date
●Assisting internet leads and follow ups with information regarding pre-owned vehicle availability, options, and price
Williams Sonoma Inc., Las Vegas, NV - Customer Service/Tech Support/Scheduling Team Rep.
April 2020 - Aug 2021
●Performs a variety of routine and complex tasks associated with the customer service and organization performance
●Answer to incoming calls about customer issues, guiding and advising customers while finding a solution
●Efficiently navigate between multiple systems to resolve complex customer concerns
●Identify customer’s needs and utilize various support tools to research and resolve complex customer issues in a virtual setting
●Daily use of advanced functions of Microsoft Word, Powerpoint, and Excel
●Manages multiple tasks and projects simultaneously
●Maintains accurate and timely documentation
●Assists customers with complex technical support issues in a timely manner
●Schedule Customer’s Delivery in a timely manner using various systems
Team Ford, Las Vegas, NV - Receptionist
Aug 2019 - May 2020
●Greeting and welcoming guests and providing them with a positive first impression of the organization
●Data entry
●Answering multiple phone lines
●Directing guests and answering their questions
●Notifying other workers of visitor arrival
●Maintaining security by following procedures
EDUCATION
Centennial High School, Las Vegas - High School Diploma
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