Customer Consultant Call Centre
Resume:
Curriculum Vitae of ROEKSHANA HARRIS
Personal details:
Contact number
E-mail address
***************@*****.***
EE Status
Female (Coloured)
Current employment status
Employed
Looking for
Contract or Permanent employment
Nationality
South African
Residential location
Johannesburg (Westbury)
Date of Birth
14 JUNE 1983
ID No.
Valid driver’s license
N/A
Own vehicle
N/A
Languages
English & Afrikaans
Summary:
Area of Specialization and Skills
Data capturing, Inbound & Outbound calls, Customer Service, Telephone skills, Administration,
Total Working Experience
8– 10Years
Personal attributes:
●Quality and value driven
●Hard worker
●Diligent
●Lateral thinking
●Problem solving
●Patience and diligence
●Telephone skills
Education & Skills development
Secondary :
School: Westbury Secondary School
Highest Grade: Matric (Grade 12)
Work experience:
Employer
GATEWAYS TRACING SERVICES
Date
April 2021– To Date
Position
Tracing Agent
Roles & Responsibilities
●Inbound Calls
●Outbound Calls
●Email Correspondence with clients
●Data Capturing
●Submitting month end reports
●Daily administration duties
Employer
KANSAI PLASCON
Date
September 2015– October 2018
Position
Technical Consultant
Roles & Responsibilities
●GIVING TECHNICAL ADVICE TO CUSTOMERS
●ASSIST WALK IN CUSTOMERS WITH TECHNICAL ADVICE
●RECORDING OF GUARANTEE CALLS ON THE SYSTEM AS PER GUARANTEE DOCUMENT
●RECORDING OF GUARANTEE CALLS ON THE SYSTEM AS PER GUARANTEE DOCUMENT
●RESPONDING TO PLASCON WEBSITE QUERIES AND LOGGING THEM
●TEAM FORUM-PARTICIPATION IN WEEKLY TEAM FORUM
●WEEKLY AND MONTHLY REPORTING-REPORTS AND CHARTS TO BE COMPLETED TIMEOUSLY
●CALLS TO BE CLOSED TIMEOUSLY
Employer
ANDERSON UNDERWRITERS
Date
10 August 2011 - August 2015
Position
Customer Service (Personal Lines)
Roles & Responsibilities
●AMENDING OF POLICIES
●ADMIN
●DEBIT ENQUIRIES
●CANCELLATIONS OF POLICIES
●RETENSIONS
●ASSISTING BROKERS
●LOADING VEHICLES
●REFUNDS
●TRACKER ENQUIRIES
●ASSISTING DEALERS WITH CONFIRMATIONS
References
1.Contact Person: Ismail Mosavel
Contact Number: 081*******
Company: GATEWAYS TRACING SERVICES
2.Contact Person: NOLUTHANDO SIXABAYI
Contact Number: 083*******
Company: KANSAI PLASCON
Reason for Leaving: Retrenchment
3.Contact Person: SIBUSISI GWALA
Contact Number: 082*******
Company: ANDERSON UNDERWRITERS
Reason For Leaving: Better Prospects
I declare that all information provided in this document is correct
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