Customer Service Call Center

ORM Bova,

PERSONAL DATA

DATE OF BIRTH :

PLACE OF BIRTH:

December 22, 1982

Angeles City

39

AGE:

GENDER : Female

CIVIL STATUS : Single

HEIGHT : s7”

WEIGHT : 170 Ibs.

RELIGION : Roman Catholic

OBJECTIVE

To share and develop my knowledge and skills in the

field of Business Industry and to learn more and be able

to adopt the services practice by the establishment.

WORK EXPERIENCE

DoubleTree by Hilton Hotel - Thornton

83 E 120" Ave, Thornton, CO 80233

November 2016 — Jan 2022

Supervisor / Host / Server / Cashier

Sears Grand - Thornton

16395 Washington St., Thornton, CO 80023

February 2021 — May 2021

Cashier / Retail Associate

SUTHERLAND GLOBAL SERVICES

Clark Center, Chief Ave, Clark Freeport,

Pampanga 2023

February 2010 — October 2016

Telemarketing Sale Representative/Customer Service

CYBER CITY TELESERVICES INC.

Bldg. 2528 Corporate Office, Cyber City IT Park CSEZ,

Pampanga 2009

February 2006 — December 2011

Telemarketing Sale Representative/Customer Service

EDUCATIONAL BACKGROUND

SS

Bachelor of Science in Business Administration

Major in Hotel and Restaurant Management

Holy Angel University

Angeles City, Philippines

2001 - 2005

Minerva Aguilar Yumul

Address: 11841 Lincoln Street, Northglenn, Colorado 80233

Cellphone #: 720-***-****

E-mail address: **********@*****.***

SKILLS

a]

Computer Literate: Typing Microsoft Word/Office

Internet Microsoft Excel

Microsoft Power Point

Customer Service

Hosting / Serving

Cashier

Micros System

Filing / Encoding

Cooking / Baking

Driving

TRAININGS

SSS

Basic Safety Course wi PSSR (SOLAS)

Magsaysay Training Center

3" and 6" Floors Times Plaza Bldg.

UN Ave. corner Taft Ave., Ermita, Manila

January 16-25, 2012

Global Call Center Education Program

Clark Polytechnic Foundation, Inc.

CSEZ Clark Field, Pampanga

February 2006

Practicum: Hotel and Restaurant Phase

CDC — SPRO Mimosa Golf and Country Club

Mimosa Leisure Estate, Clark Field, Pampanga

April — July 2005

Café Juan

Holy Angel University

Angeles City

October — December 2004

hereby certify that the above information are true

and correct to the best of my knowledge and belief.

Minerva A. Yumul

Contact this candidate