CURRICULUM VITAE

OF

REFILOE CHARMAINE MOTSAONE

PERSONAL DETAILS

Name : Refiloe Charmaine

Surname : Motsoane

Date of Birth : 22 December 1974

Gender : Female

Citizenship : South African

Race : Black

Marital Status : Single

Address : 8203 Sefatsa Street

Sharpeville

1928

Telephone Number : 079-***-****

Languages (Speak) : Sesotho, English, Tswana and Zulu

Home Language : Southern Sotho

HIGH SCHOOL QUALIFICATION

Highest Grade Passed : Matric/ Grade 12

Subjects Passed : South Sotho, English, Afrikaans, Geography

Mathematics and Biology

TERTIARY QUALIFICATION

Institute : Information Technology Training Co-Operation

Diploma : A+ Diploma

Instructor : Tokollo Maphela

OTHER QUALIFICATION

Certificate in End User Computing : Computing (Practical) 1998

Windows 95, Windows 98, MS Word 97, PC Concepts

Keypad Layout, Mouse Skills

WORK EXPERIENCE

Company Name : Standard Bank of South Africa

Commenced Date : 07 January 2005

Position : Switchboard operator at Malvern branch and also

doing on-line Fax Position as part of training and

learning the bank language until August 2005

Position : Reception

Duties : Screening of incoming calls

: Controlling of Register for incoming customers

: Checking KYC documents when customers are opening

accounts and updating their residential address

: Placing notices for club members on their notice/club

Accounts

: Directing customers to the right places (i.e) Personal or

Business Consultants and financial advisers

Position : Enquiries

Duties : Printing out of statements from customers account on

Their request

: Reversal of debit orders

: Reversal of transactions that went through mistakenly

: Issuing out of debit cards

: Replacement of debit cards

: Loan cards units- daily and monthly and loading the

Beneficiaries on cards

: Issuing a pin on cards

: Handout of cheque-book and cheque card

: Interbank and interact-transfers

: Solve customers’ queries

: Loading the retained of cards from the ATM on the

Emulator system to be stopped and cancelled

: Handling out of credit cards and tracing them on the

CCCF system

Position : Teller

Duties : Doing customers deposits, withdrawals

: Preparing change for customer on request

: Report any differences

: Cross sell products and service customers

: Processing of cheques

: Also assist bulk teller when busy or necessary

: Assist the team leader also when necessary

: Balancing of till at the end of the day to zero and lock

Cash away

Position : Service Consultant 2013-2014 July

Duties : Helping customers with account queries complex

: Fraud claims ATM and online

: Instant money queries on transaction that did not go

Through successfully or had an error that occurred

: EAP limits increase and decrease

: Placing notices on 32 days account, Repurchases on

stanlib

: Credit and cheque cards queries not working

: Giving leads to sales/ customer consultant

Position : Ticketing system at Reception Introduced 2016-2018

Duties : Issuing the ticket for every customer coming in the

Bank through the computerized system

Position : Customer Consultant- Aug 2014- Aug 2015

Duties : Opening of Personal accounts and explaining the

Benefits and features on the account customer has

Chosen, investments, home loans, car finance,

Personal loans and helping with the online banking,

Dealing with the deceased accounts, funeral plans and

insurances, credit and cheque cards

Position : Universal Consultant 2016-2018 September

Duties : One stop for a customer

: Dealing with both Personal and business accounts,

loans, overdrafts business loans business cards

: Holding up of customers assets as a proof of them

being able to pay the bank back

: Loading and register business customers on business

online for them to have it cheaper

ACHIEVEMENTS/ ACCOMPLISHMENTS

Aids champion & facilitator 2008

Award for Recognition and success 2008 was an A performer as a teller

2015-2016 August had an opportunity to be part of the group/branch to implement new ways of work (e.g) implementing new methods and improved system to open the accounts at the whole bank another example is to have the shortest method of account opening that is five to ten minutes instead of 30 min and all other functions that are within the system of account, debit order, loans, reversal of fees and transaction, loading of debit orders on system and also the business accounts the business accounts originally were to stay in the system for a day or two before being released on the system to be active.

That was the best experience and an opportunity I had to be involved in

REFERENCE

Contact person : Lucy Grootboom ( Standard Bank)

Contact number : (011-***-****/02

Contact person : Ursela Naidoo( Standard Bank)

Contact number : (011-***-****/02

Contact this candidate