Technology Specialist Ict

Melissa Bunguke Lwei

Information Technology Specialist

Nairobi, Kenya

+254********* *****************@*****.*** Bunguke Lwesi Melissa LinkedIn

Profile

I am a self-motivated person who is willing to go above and beyond on any project.

I am confident I will be an asset to your organization. I enjoy being challenged and engaging with projects that require me to work outside my comfort and knowledge set, as continuing to learn new things and development techniques are important to me and the success of your organization. Your listed requirements closely match my background and skills.

Skills Matrix

Software Development Hardware/Software maintenance Web Design Google Analytics MySQL Database Management Web development Planning and organizational skills Microsoft Office 365 Advanced knowledge of PHP Advanced knowledge of C Python and C# Hardware and Software maintenance Jira Management system Document Management System Written and oral communication

Career Detail

Transparency International Kenya (TI Kenya) – ICT OFFICER Nov 2018 - Dec 2020

key responsibilities:

Manage the overall technology infrastructure for the Organization including planning, implementation, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers.

Propose design improvements to the Organization’s ICT architecture and work with the ICT Business Partner to integrate requirements into the ICT strategic framework.

Support and contribute to IT-related tasks or projects through the implementation of appropriate technologies and solutions.

Manage support services for the Organization’s IT systems, platforms, and products; including management of IT support technician(s), communicating job expectations, and appraising performance as appropriate.

Provide user training on common business applications and use of systems.

Develop and update IT processes and procedures, and ensure they are properly documented.

Support the procurement process for IT equipment and services.

Undertake such other duties as may be requested by the ICT Business Partner to support delivery of the ICT strategy and the Organization’s business plan.

Key Achievements:

Implemented a wireless communication system, replacing the old, inefficient LAN.

Introduced the concept of preventative system maintenance, as a result, decreased breakdowns by 65%.

Devised a unique data monitoring system, hence, increased data integrity by 55%.

Successfully updated all assigned systems (50+ in number), within the provided timeline of 5 days.

Implemented a system audit plan, thereby, decreased downtime by 80%.

Trained 100+ personnel to work in information technology, as part of their induction period.

Singlehandedly implemented an information technology security system, consequently, increasing security by 50%.

Cut software costs by 50%, by developing in-house software to help with sales and tracking.

Streamlined all major servers, resulting in improved data transfer between stations.

Won Employee of the Month title for six months in a row, owing to the exceptional contribution.

Resolved a particularly difficult system problem, which had been in limbo for 2 weeks.

Successfully implemented a MAN between 5 offices in different cities.

Increased employee satisfaction, by providing them with stable systems to work on.

Launched 4 websites at the same time, receiving high accolades from the management.

Singlehandedly troubleshot a particularly difficult virus removal problem, ensuring 0 downtimes.

Troubleshoot and diagnosed system errors and implement solutions.

Monitored hardware utilization and performance on an ongoing basis and identify ICT procurement needs under the Public Accountability Programme.

Developed a back-up system for the project.

Assisted in scheduling and implementation of quarterly software and hardware maintenance and review of the project’s ICT needs.

Identified areas of inter-programme synergy and partnerships to maximise on impact;

Contributed to the development, roll-out and maintenance of ICT identify project beneficiaries and as needed, collect evidence of project impact from the

various mobile and web-based platforms on the Public Accountability programme.;

Making continuous informal observations of TI-Kenya project delivery, noting and

reporting any potential problems, notable successes and suggestions for improvements.

Prepared monthly project activity reports including analytics and performance of the online platforms.

Identified project beneficiaries and as needed, collecting evidence of project impact from the various mobile and web-based platforms on the Public Accountability programme.

Making continuous informal observations of TI-Kenya project delivery, noting and

reporting any potential problems, notable successes and suggestions for improvements.

Prepared monthly project activity reports including analytics and performance of the

online platforms.

Keyreal Technologies -Software Developer Jan 2018 - Nov 2018

key responsibilities:

Software Development

Website Design

Increase and maintain automation scripts using open-source tools.

Create detailed, comprehensive, and well-structured test cases.

Take part in regression testing and follow STLC strictly.

Develop and apply testing processes for new and existing products to meet the day to day needs

Create & manage bug reports and communicate with the team

Dig deep into any feature testing and contribute to automation of the same with minimal guidance.

Be vocal about insisting on a good quality management process.

Key Achievements:

Designing static pages for the company (Home, Services, About us, etc.)

Enabling staff member to create accounts to share/download documents.

Enabling customers to download application forms from the website.

Enabling customer feedback on the website

Enabling users to subscribe to the company’s newsletter.

Developing the POS (Point of sale System)

Designing the Office Management System

LAN-X Africa - ICT Officer Nov 2016 - Dec 2017

Key Responsibilities:

Install, test, configure and monitor computer applications and systems.

Provide user support and training on computer applications and systems to staff.

Repair and maintain ICT equipment and associated peripherals.

Update and maintain the Authority’s website.

Formulate ICT systems specifications; and

Perform any other lawful duty as may be assigned from time to time.

Key Achievements:

●Adopting a proactive approach and responsibility in providing ICT support, advised and one to one training to staff.

●Providing technical support and advised as required across the organization for staff.

●Installed, maintained, upgraded, and repaired a wide range of ICT equipment.

●Rectifying problems relating to the malfunction of ICT equipment including software.

●Responding to ICT Support requests in a timely fashion to ensure minimum disruption during working hours.

●Assisting with computer recycling and arrange for the safe disposal of used toner cartridges.

●Assisting with the administration of the telephone system.

●Installing and upgrade both systems and application software as required, adhering to all licensing regulations.

●Maintaining an inventory of computer hardware and software (including licenses)

●Performed preventive maintenance duties on items of ICT hardware, including the cleaning of equipment.

●Maintaining and helped develop the organization’s network.

●Updating the company website :( http://www.lanxafrica.co.ke/)

●Scanning documents at CHAK (Christian Association Health) international guest house using Document management system (DOKMEE)

●Administrating the ERP system (NAVISION)

Education and Qualifications

Bachelor of Computer Science, The Catholic University of East Africa, Nairobi, Kenya (2016)

(Bachelor of Computer Science)

Bridge College, Nairobi Kenya (2013)

(Diploma in Computer Engineering)

Mont Goma Institute, Goma, Democratic Republic of the Congo (2011)

(High School Certificate)

Referees

Mr. Titus Gitonga

Transparency International Kenya programs officer

Tel:+254*********

Email:********@*******.***

Mr. Steven Murimi

The Keyreal Technologies Director

Tel:+254*********

Email :*****@*******************.***

Mr. David Tanki

The LAN-X AFRICA Director

Tel: +254*********

Email:******@**********.**.**

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