Hostess/waitress/receptionist
Resume:
Personal Information
NAMES
Dineo Lerato Mosila
CONTACT NUMBERS
EMAIL ADDRESS
***********@*****.***
LOCATION
Meadowlands
1852
ID NUMBER
NATIONALITY
South African
GENDER
Female
LANGUAGES
Sepedi, Setswana, English, afrikaans
Career Experience
Position
PCA( child minder) hostess, waitress
Department
Falcon arrow Spur
Period
Responsibilities:
Responsible for booking and co-ordination of functions/events.
Allocation of clients according to their party size and insuring their comfortability in regards to theirs seating arrangements
Liaising with clients and ensuring that their experience with the restaurant is repeatable
Administration Skills
Handling of the Switchboard and direction of Calls
Conducting site visits for potential clients fand giving suggestions according to the type of event they are hosting
Product knowledge: Knowing exactly what is being served in regard to the size of the product, the ingredients and exactly how the Product is made and served
Accounting to every table and guests on arrival
Ensuring a proper hand over of guests to the waiters and the section manager
Always have a guest list on hand to coordinate table arrangements on busy days
Run a queue and communicate with guests frequently to keep them at ease. Regularly update the guests on any progress to avoid walk out
Good communication with Management as they mainly manage the front of house of the restaurant
Ensuring that guests are happy when I’m serving them
Ensuring that guest know me by name
that I provide an outstanding service
Ensuring that tables and the establishment is well kept and always sanitary for food and beverage consumption
Always Checking on clients to put them at ease at all time
Handling of complaints
Ensuring clients satisfaction
Giving clients a platform to give an overall review of their stay in the establishment
Taking care of customers children as a PCA and giving the children a spurific experience
Ensuring that the children do not get hurt
Giving them wrist bands with their parent’s details
Ensuring that they do not leave the playground compound
Handing over the child to their Parents and not strangers
.
Voice tonality and confidence.
Verbal communication and terminology.
Great Telephone Communication.
Organizational Skills.
Handling Customers and communicating with them
Confirmation and clarification of given and received information.
Behavioral Skills
Listening Skills.
Effectively managing pressure and stress.
Customer Service
Service and quality standards.
Problem solving.
Initiative and going the extra mile.
Position: General worker, administration, reception assistant
Department: Department of Social development, Joburg Market
Period:
Responsibility: Packing hampers, obtain necessary products for government facilities and the
remainder in storages and fridges.
. Processing orders- sorting, cleaning, peeling, cutting, washing, packing, weighing, and labeling.
. Monitor and reduce wastage of products
. Packing, lifting, and moving heavy packages
. Maintain hygienic and sanitary work environment as well as personal hygiene
. Maintain high standard quality control
. Administration- collection of orders from different districts and regions for government districts such as schools, hospitals, shelters and under privileged house holds
. Placing orders to different farmer suppliers in according to the weekly orders from diifernt suppliers
. A spreadsheet of weekly reviews of the number of food hampers that had left the warehouse and capturing wastage on our system’s data base
.corresponding with other departments through email
. Handling the Switchboard
Position
Receptionist, hostess
Department
The ROCK diner
Period
Responsibilities:
Responsible for booking and co-ordination of functions/events.
Liaising with clients regarding their contracts with the Corporate Affairs department
Ensuring that all suppliers are fully paid and services have been done.
Administration Skills
Handling of the Switchboard and direction of Calls
Conducting site visits for potential clients.
Ensuring that functions are booked: payments are allocated to correct departments.
Ensure monthly reports are updated and accurate.
Promoting the World of Beer.
Liaising with clients to ensure success of events.
Reference
Company: Spur Falcon Arrow
Contact Person: Nicky Radebe
Contact Number: 065561689
Company: department of social development
Contact Person: Maleshwane Nkuna
Contact Number: 084*******
References:
Company: AB-Inbev (South Africa Breweries) Contact Person: Jessie Mahlasela
Contact Number: 082-***-****/083-***-****
Company: AB-Inbev (South Africa Breweries) Contact Person: Refilwe Masemola
Contact Number: 082 924 226
Company: AB-Inbev (South Africa Breweries) Contact Person: Jessie Mahlasela
Contact Number: 082-***-****/083-***-****
Company: AB-Inbev (South Africa Breweries) Contact Person: Refilwe Masemola
Contact Number: 082-***-****
Contact this candidate