Call Centre Sales Consultant
Resume:
PERSONAL STATEMENT: I consider myself to be a true and positive individual with a high energy level, good communication skills and a keen sense of responsibility. I am a people’s person and understand the dynamics of the countries integration process and transformation plans. I also believe that teamwork is an essential part of achieving ones departmental goals although I work well on my own in achieving my targets. I relate and adapt easily to most circumstances (Situational Leadership) thus I believe in strategic change management. I am a good listener, but I am also assertive and firm if the need arises. I rely on fundamentals like; Trust, loyalty, integrity and honesty and will be an asset to your Company.
I also have a firm understanding of the three fundamental components that have to exist in a call center namely, People, Processes and Technology. I have a friendly nature, enjoy people but I am serious about achieving the
best in life. I set goals and use these to motivate myself.
EMPLOYMENT HISTORY
Company
01/09/2020 to 28/09/2021 (contract ended)
Carl Grillenberger /Advanced Health Medgate
Reason For Leaving: Contract Ended
Assistant Marketer
Visiting doctors & specialist to work at facility.
Approaching GP'S to use CRM network to refer patients to facility specialist.
What’s app business providing patients with ICD-10 codes and procedure codes for authorization.
Providing patients with admission forms, prep for Colonoscopy and Gastroscopy.
Arranging theater time & dates via what’s app.
Christi Engelbrecht (Marketer)
Marize Visser (Marketing Manager)
01/07/2019 to 31/08/2020
Reason for leaving: Retrenched
Company
Advanced Health Medgate Day Clinic
Reference: Sr. Debbie Welcome (RN Nurse)
Facility Manager:
Reference: Adrie Van As Wegen
Patient Administrator
Admitting patients
Doing authorization’s for patients with medical.
Confirm co-payments with medical aid.
Validating member with medical aid.
Confirming if ICD10 codes and procedure codes are correct.
Discharging patients.
Preparing theatre list.
Arranging anesthetist for certain procedures.
Ordering of stationary.
EYE CLINIC
Answering phones
Sending optometrist reports after patients have seen Doctor.
Doing a auto ref on each new patient.
Dilating patient for measurements
Loading Patient on Good x billing system.
Marketing the eye clinic, by mailing leaflet to all surrounding areas Optometrist.
Ordering of lens for operations.
Banking and recons.
Preparing for in-rooms procedure.
Authorization’s for theatre cases and in rooms procedures.
Ensuring and patients complete consent forms before procedure.
Ensuring that all patients have a auto refractor is done.
Biometry
Systems:
Trifour
Good x
Excel
Word
1/06/2014 – 28/06/2019
Company
Life Healthcare Flora Hospital
Reference: Sr. Chrystal Marx (unit manager)
Stock Controller
Daily Duties:
: Ordering of Ethical and Surgical stock daily.
: Unpack stock once delivered.
: Collecting ward stock charge sheets of patients.
: Capturing all stock used on patients +- 100 sheets at a time
: Capturing oxygen and monitors used on patients daily.
: Clearing negative stock on patients that were over billed.
: Crediting all stock that was over billed on patients account.
: Ensuring that TTO’S are done on patient before closing file.
: Closing all necessary billing checks on files that have been
Discharged to bring variance hospital down.
: Allocating new stock to correct bins.
Weekly Duties:
: Counting drugs every Tuesday and sorting out variances.
: Ensuring emergency trolley is well stocked.
: Printing weekly charge sheets.
: Monitoring all high value stock and ensuring it is billed out when
used.
: Increasing and decreasing of preferred stock levels.
: Monitoring slow moving stock and brining levels to bare minimum.
: Moving dead stock out to wards or ICU where used most.
Monthly Duties:
: Monthly cycle count including stock takes on all stock areas
: Checking emergency trolley and medication cupboard for expired
Stock.
: Maintaining cold chain process in the fridge.
Systems Used: Full training.
: IMEDS
06/ 2013 – 05/ 2011
Hospital Stock Control
Company
Net care Sunninghill Hospital
Reference: Sr. Smah Shozi (Unit Manager)
Position:
Ward PA
List Of Duties:
Files:
Discharging patient’s files on Saps.
Checking if discharge time and date correlates with system.
Checking if all necessary documentation is in the file.
Checking if correct ward stock is charged on charge sheet.
Recording diagnoses and documentation used in file for record purposes.
Take files to case management and get them singed off.
Patients:
When Patients entre ward I would check if file has the correct time and date.
I would do the patients weight/height and BMI.
Place a sticker in admission book with time date and diagnoses of patient.
I would then take patient to his/her room and get a nurse to admit patient.
Every morning I would go around to each patient and give them a patient
survey and
explain what its all about. And collect it later.
Stock/Credits/Medication
Order wards stock on a daily basis
Unpack stock
Assisting doctors with special requirements in terms of stock.
Return credits to pharmacy
Collect patient’s medication as dispensary.
Kronos/Staff
Schedule staff for the month
Input leave/sick leave etc.
Pay O.T/public holidays etc.
Locate agency staff for short shifts
Loading staff on the tool when manager is not around and updating.
Saps
Loading jobs cards for maintenance i.e.
Broken basin/leaking air con/broken lights
According to FAD check.
White Board:
Booking patients in for the following day’s theatre list to prevent shortage of
beds.
Indicating if patients are NPO/DIABETIC/HALAAL ETC.
Removing patients off white board that are discharge to ensure space for new
admissions.
Ensuring that no duplication of patients takes place.
Other duties:
Always cleaning nursing station
Updating memo board
Filing of documentation
Ordering of stations and ensuring that there is always enough documentation
for patient Files and nursing.
Making sure all rooms are cleaned and beds are maid
Ensuring that each room always has a bin/bio scrub and d-germ.
Systems: Kronos full training
Saps full training
11/2010 - 04/2013
Company
MVC
Position
Assistant to (National Account Manager)
List of Duties:
Comparing calls reports on back end report to website for TLM’s, FAM’s and RS’s
Collecting of doctors notes and updating leave register
Distributing of uniform for TLM’s, FAM’s and RS’s
Collecting of Management Sign off Sheets and Training register
Answering office phone; filling driver’s license; card claims; cash claims.
Monitoring all card transaction on bank statements.
Distributing of uniform.
Distribution of emails to NAM regarding issues from TLM’s, FAM’s and RS’s
Checking of petrol claims and expense claims. And preparing invoice reports.
Checking Log books, comparing mileage and fuel usage.
PA Duties:
Booking of flights
Booking accommodation
Booking of car higher
Booking of bus tickets
Hiring conference venues; team building; team dinners and caterers.
Reconciling of petrol slips with bank statements
Reconciling of petty cash slips with bank statements
Preparing slips for sars
Recruiting of Stuff:
Scanning through Cv’s advertised on Biz community for suitable candidates for available positions
Arraigning interviews with Manager.
Assisting with preparation for Audit
Filing all necessary documents for audit
Checking all invoices
Comparing entries on bank statements with slips
Ensuring amounts and figures are correct
11/2010 - 04/2013
Company
MVC Marketing
Position
Team leader
List of Duties:
Capturing of daily reports on to MVC website
Daily sales
Stock Issues
Escalating of daily issues in store to NAM (national accounts manager)via email
Stock orders
Missing parts
Customer complaints
Returns
Lack of POP
Displays
Submission of reports (weekly)
Report check list weekly
Calling Retail Consultants for outstanding reports; Management sign off sheets and Performance Management sheets and Daily reports.
Weekly Register Report
Taking notes of sick leave/annual leave and unknown absentees of Retail consultants and receiving of doctors notes
Haddock reports (3D TV Reports)
Calling store or Retail Consultants for figures; stock on hand and daily sales.
Spot checks reports weekly & daily
Calling stores for feedback on Retail Consultants performance in stores regarding attendance; product knowledge and over all presentation.
Submission of reports (monthly
Spiv claims reports
Collecting Retail consultants Performance Management Sheet and adding up all the sales according to the Spiv’s
Turnstile:
Receiving monthly print outs from stores regarding Retail Consultants attendance
According to clock cards; finger print etc. Adding up hours worked daily and over time.
General:
Distribution of Payslip (faxing)
Filing of personal documentation
On duty after hours and weekends receiving calls from Retail Consultants while they are in store
Registering Retail Consultants on Mortimer-Harvey for commission.
PA Duties:
Booking of flights
Booking accommodation
Booking of car higher
Booking of bus tickets
Ordering of stationary
Buying gifts for corporate clients (3months)
Office birthday list (3months)
Keeping track of company vehicles sign in sheets (3months)
Office register (3months)
Period Worked : 13th September 2010 to 7th October 2011
Company : Life style (FNB) 19 February 2010 to August 2010
Position : Sales Consultant (Full call Centre training
Ref : Bahiyah
Company : UDM / Platinum life (2010) one month
Position : Sales Consultant (Full call Centre training
Company : (Indaba) Tigers eye (09 January 2009 to August 2009)
Position : Sales Consultant retail
Company : Reliance Tailors (2008 May to December 2008)
Position : Sales Consultant retail
REFERECE ON REQUEST
Contact this candidate