National Fuel Service Representative

Mark J. Manzella

*** ******** ******* *******, ** 14226

716-***-****

***************@*****.***

Education

Erie Community College North Campus- 48 credits

Certificate in Accounting-2004

Kenmore East Senior High School Diploma 1990 Town of Tonawanda, NY

EMPLOYMENT

3/21-Present

Svetness Fitness-Personal Trainer

Assess clients fitness needs and goals

Implementation of training programs

Monitor and assess exercise technique and reassess goals to avoid plateaus

1/13 - 1/21

National Fuel Gas Company- Accounts Payable Specialist

Input invoices and correct accounting to create checks.

Call vendors for invoices, and to correct and update information on invoices.

Create vouchers for invoices to set up for payment.

Create spreadsheet for purchasing department for vendor bids, which are monitored by

the Audit Department.

Create files for the Pay Cycle, and print and mail checks.

Upload the Pay Cycle to JPMC

Place stops or void and re-issue checks.

2/08-1/13

National Fuel Gas Company-Customer Service Representative

I answered phones to help customers with their gas bills, which include: billing, open and closing customer and commercial accounts.

I handled emergency calls when there is any type of gas leak.

I was a CSR supervisor, which included: handling escalated customer calls to either resolve billing or scheduling conflicts in regards to their accounts, or gas meter issues.

I handled the book keeping on customer and commercial accounts, which included: correcting errored out gas orders, and meter issues which could affect billing.

2/07 - 1/08

Geico Insurance Company - Claims Service Representative for Automotive, and Personal Watercraft

I answered phones and handled all Auto claims for 13 States, which included: updates on customer and commercial policys. Adding vehicles,changing coverages,and upselling for Umbrella Policys.

REFERENCES

Kathy Wilhelm 716-***-****

Chase Bahne 716-***-****

Abby Duffett 716-***-****

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