Assistant Manager Operations

ANURAG GUPTA

Mobile : +91-882******* E-Mail : **********@*****.***

LinkedIn : www.linkedin.com/in/**********@*****.*** Residential Address : Sevenhills Hospital, Staffs Quarter, Type-02, Flat-2505, Marol, Andheri-(E), Mumbai, Pin: 400059,India Date of Birth : 25/12/1987 Nationality : Indian Gender : Male EXECUTIVE SUMMARY

Dedicated Healthcare management professional with 13+ years of experience in Hospital operations and administration, specializing in planning, organizing, directing, controlling and evaluating the day-to-day clinical operations of multi-disciplinary departments for Multi specialty hospitals

Hands-on experience in Patient Care and Patient Bed Management, patient bed vacate TAT, admission and discharge feedback while monitoring patient experience in terms of Net Promoters Score, process improvement initiatives and VIP patients Management

Well versed in day to day operations including financial P&L, smooth implementation of new process/policies, guidelines, regulations with a strong background in support services as well as customer relations

Proven capabilities in setting up largest COVID 19 rehab center in Mumbai of 750 beds, during COVID pandemic for efficient workflow leading to better patient experience with remote consultations and treatments

Efficient in coordinating with various inspections of hospitals for fulfilling the statutory requirement of inspection before granting respective approval/licenses/permissions.

Profound knowledge and understanding of all managerial hospital procedures with commendable leadership skills to manage staff and ensure operational efficiency with rules and regulations by exercising responsibility for making sure that the hospital procedures run smoothly. EDUCATION

2019 Master in Hospital Administration (MHA) from Bharathiar University, Coimbatore, India 2013 Post Graduate Diploma in Hospital Administration (PGDHA) from Tata Institute of Social Science, Mumbai, India 2008 Bachelor in Hospital Management (BHM) from NSHM Business School, West Bengal, India SKILL SET

Hospital Administration Project Management Statistical Analysis Profit & Loss Hospital Operation Decision Making

Service Focus Inter-Departmental Coordination Patient Grievances Management Departmental Policies Covid Center Operations Business Development Strategy In-Patient Satisfaction Quality Standards Compliance Resource & Staff Management WORK EXPERIENCE

Organization Designation Duration

Sevenhills Hospital, Mumbai Assistant Manager - Operations Dec 2015 – Present CarePoint Hospital, Navi Mumbai Manager-Operations Jun 2015 – Dec 2015 ILS Hospitals, Agartala Assistant Manager-Operations Feb 2014 – Jun 2015 PKC Hospital & Medical Research Centre Assistant Manager-Operations Jan 2011 – Jan 2014 Image Hospitals Group, Hyderabad Internal Audit/ Operations Aug 2009 – Jan 2011 Global Hospitals Group, Hyderabad Management Trainee-Administration Jul 2008 – Jul 2009 KEY DELIVERABLES

@ Sevenhills Hospital as Assistant Manager – Operations

Responsible for managing operations of 550beds including P&L and ensures appropriate services and support functions to deliver excellent patient care and meet the business objectives of the hospital

Accountable for Development and Implementation of departmental policies, protocols as per JCI & NABH norms

Made ready 750 beds for Covid-19 patients within deadline which was biggest setup in Mumbai, Maharashtra

Ensuring smooth and efficient day to day operations of Covid-19 center

Performing Operations Management activities including COVID-19 protocols implementation and compliance, financial counselling, grievance redressal, planning and execution of process flow for reduction of waiting TAT in OP and Discharge TAT in IP. Quality standards compliance by adherence to NABH and internal standards

Implemented Business development strategy in IPD

Responsible for implementing quality and clinical process improvement programs for better patient experience, quality enhancement and decrease turnaround time

Consistently monitoring Key Performance Indicators such as patient satisfaction, turnaround time, net promoter score and implemented process improvement methods insuring high patient and health workers satisfaction

Keeping track record of payment clearance for the surgery, procedures posted and on patients outstanding bills

Implemented several new forms & formats for smooth functioning of department

Directing and advising staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services

@ CarePoint Hospital as Manager-Operations

Involved in Tie up with several TPA/ Corporate for employee health claims

Handled a footfall of 2100 OPD & 400 IPD patients per month and Increased patient footfall by 10% in a year with a 2x Revenue growth

Co-ordinated with MEP teams (Maintenance, Electrical, Plumbing) for ongoing maintenance and timely repair jobs

Involved in developing SOPs, Systems and process flow

Set up of different departments in hospital i.e. MRD, Laundry, Casualty, TPA etc

Involved in marketing activities such as handling print media, mass sms and website

Mentoring front- line health workers on significance of their work for increased pride and ownership of their respective roles

Directing and advising staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services

Managing and directing the implementation of Patient Safety and Quality Improvement as per NABH standards

@ ILS Hospitals as Assistant Manager-Operations

Responsible for managing overall operations of OPD with a team size of 20member

Closely work with non medical and Medical departments for operational excellence

Tracking patients from OPD & Wellness department (cases with arthritis or knee joints, Cardiac, Gastro etc), and following up for admission, further treatment, surgery etc

Providing financial estimates to patients for OPD to IPD conversions

Keep updates on availability of consultant or visiting consultant.

Handling queries of patients and corporate clients.

Scheduling & coordinating for peripheral OPDs/ Medical Camp

@ PKC Hospital & Medical Research Centre

Responsible for maintaining assets, semi assets, furniture fixtures data collection analysis and storing in data bank for planning and up gradation of bed capacity

Drafting of Bio Medical Equipment Technical & Financial Specification and comparison statements required for purchase of equipments

Collaborating and form tie ups with different insurance companies

Following up with TPA and corporate for outstanding payment recovery

Involved in up-gradation of firefighting system

Keeping a track on all investigations reports generate under TAT

Counseling family members in order to improve retention of patients with concerns regarding financial matter

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