EDUCATION

Technology management- bachelor of science

Clayton state university - 2020

Business administration - associate of science

Georgia piedmont technical college - 2017

SKILLS

creativity

leadership

organization

problem solving

teamwork

typing

transcription

customer service

ABOUT ME

I’m a creative professional with a record of responsibility. I have experience with completing tasks in a timely manner. I’m proficient in multitasking and have the ability to prioritize and work flexibly when needed. I enjoy learning about new programs and technology processes. I’m a team player who has an attention to detail and experience working in fast-paced environments.

WORK EXPERIENCE

CUSTOMER CARE AGENT NOV 2021 - PRESENT

IBOTTA, INC.

As a customer care agent at Ibotta it is my duty to analyze and respond to email inquiries from Ibotta users by working through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app. At Ibotta I also contribute to special projects for the senior management teams in marketing, client partnerships & technology as needed.

LEGAL TRANSCRIPTIONIST NOV 2020 – PRESENT

PARROT

As a legal transcriptionist I create verbatim written copies of court testimonies, depositions, witness statements and other trial proceedings.

NEEVO CONTRIBUTOR FEB 2021 - SEP 2021

NEEVO AI

Contributing to projects with the aim of improving Artificial Intelligence. Primarily focused on the creation, validation, and transcription of audio recordings. In addition to this, I have undertaken tasks such as segmentation correction.

CUSTOMER SERVICE REPRESENTATIVE JAN 2021 - FEB 2021

QUALFON

Utilizing Zendesk to help customers with complaints and questions. It was my duty to also provide customers with information about products and services. As well as, taking orders and processing returns.

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