Learning Management Systems (LMS), MS Office, Articulate 360

JOANNE M. MENGWASSER

Saint Charles, Missouri ****1

919-***-**** / adp4su@r.postjobfree.com

SKILLS:

Project Management Quality Assurance Vendor Management Process Improvement Change Management Supervision

Data Analysis Social Media

EXPERIENCE:

Simmons Bank O’Fallon, Missouri

Relationship Banker I April 2021 to August 2021

Exchanged currency per client requests

Maintained accurate drawer count through each day

Received and placed customer service telephone calls

Maintained solid customer relationships by handling questions and concerns with speed and professionalism Division 6 Highway Credit Union Chesterfield, Missouri Customer Service Representative December 2019 to April 2021

Exchanged currency per client requests

Maintained accurate drawer count through each day

Received and placed customer service telephone calls

Maintained solid customer relationships by handling questions and concerns with speed and professionalism Bankers Life & Casualty St. Charles, Missouri

Licensed Insurance Agent May 2018 to January 2019

Assessed and recommended updates for effective retirement plans regarding Life and Medicare-related products

Licensed Insurance Agent, selling Life and Medicare-related products

Data collection activities, including generating leads and researching client needs

Initiated Calls and Follow-ups

Set meeting targets

Attended Post Sale Queries

Meridian Medical Technologies, Contracted through ComTech Brentwood, Missouri LMS Coordinator/Administrator December 2016 to December 2017*

Learning Management System (LMS) support in SuccessFactor platform

Administered evaluations and feedback for training

Streamlined Job Code process to replace Assignment Profiles in the LMS in order to simplify the assignment of curricula to employees

Assessed and recommended updates to curricula

Managed data entry and file retention of training files for the entire site Division 6 Highway Credit Union Chesterfield, Missouri Customer Service Representative July 2016 to December 2016

Exchanged currency per client requests

Maintained accurate drawer count through each day

Received and placed customer service telephone calls

Maintained solid customer relationships by handling questions and concerns with speed and professionalism GlaxoSmithKline, Contracted through Business Solutions Consulting Durham, North Carolina LMS Administrator / Quality Assurance February 2007 to December 2014*

LMS support on SuccessFactor platform

Key player on team to transition to SuccessFactor from the previous LMS platform

Configured content within the LMS as Power User to simplify access by the end-users

Performed Quality Assurance and provided clear and concise feedback to vendors with screen captures

Ensured final quality of modules, both grammatically and technically, to simplify end-user experience

Collaborated with Instructional Designers and Management while providing Quality Assurance of online courses and storyboards

Coordinated eLearning content from planning stage through Quality Assurance process to approval and activation for end-users

Published eLearning content to LMS

Responsible for annually updating and retaining company-wide Policy & Procedure documents

Worked both independently/remotely and in a team setting as needed

Knowledgeable in regulated pharmaceutical terminology/industry

Created and published courses in Articulate 360

GlaxoSmithKline, Contracted through Business Solutions Consulting Durham, North Carolina Desk Side Support / Logistics Coordinator June 2004 to February 2007

Assigned incoming helpdesk tickets to technicians to maintain efficient workload

Monitor help ticket process, including ticket resolution

Subject Matter Expert for Lotus Notes on the Desk Side Support IT Knowledge Team

Available as a resource for Lotus Notes issues within my team as well as with other teams GlaxoSmithKline, Contracted through Business Solutions Consulting Durham, North Carolina Lotus Notes Specialist, Product Management March 2004 to June 2004

Responsible for Lotus Notes and other application issues and how they interact within the GSK environment

Worked with my team to resolve Lotus Notes issues that were escalated from the helpdesk PROFICIENCIES:

Learning Management Systems (LMS) Pharmaceutical Industry Microsoft Office Plateau/Success Factor Customer Service Microsoft PowerPoint E-Learning Docent LMS Microsoft Excel

Articulate Studio/Storyline SharePoint Microsoft Word Microsoft Teams Outlook

EDUCATION:

University of Missouri, Columbia, MO, Bachelor of Science; Business 1983 - 1987 ECPI Technical College, Raleigh, NC, Diploma; Computer Technology 1998 - 1999

* Pauses in my career history were due to personal family matters where my priorities were focused on my parents.

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