Support Agent Customer Service
Resume:
Rachel E Brody
Experience
Business Office Manager
Medford, NY
Apollo Debris Removal Services Inc/ Sep 2013 to Current
Maintained and verified credentials, files, insurance and licenses.
Monitored daily operations and implemented changes to ensure highest quality service for each client.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Led all business operations for Apollo Debris Removal Services Inc., seeking and identifying opportunities to improve profitability.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Managed all cash and check intake with high accuracy and prepared daily bank deposits.
Managed office paperwork, including scanning documents and routing business correspondence.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Entered invoice data into company database and updated details, including customer contacts and to keep information current.
Wrote professional business correspondence to maintain strong line of communications.
Quoted and prepared proposals for business services.
Customer Service Manager
Medford, NY
Thomas James Agency/ Jun 2001 to Dec 2006
Delivered fast, friendly, and knowledgeable service for routine questions on policy information.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Assisted customers in making payments on accounts and setting up payment plans. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Interviewed, hired, and trained new quality-focused customer service representatives. Responded to in-person and telephone customers.
Secured client retention by driving service and policy benefits, features, and recommendations around clients' needs.
Education
Associate of Science degree
Suffolk County Community College
Selden, NY
Skills
Human resources management
Proposal writing
Business operations management
Training and coaching
Communication
Work ethic
Team management
Accounts payable and receivable
Data entry
Report writing
Problem-solving abilities
Customer relations
High-energy attitude
Courteous demeanor
Technologically savvy
Process optimization Adaptive team player
Summary
I have proven to be a talented customer service office manager who is successful in leading an administrative team in a high-volume business setting. Being extremely knowledgeable about regulations, managing files and producing professional correspondence for diverse needs. An articulate communicator with strong attention to detail and superior work ethic. I am a dedicated and meticulous office manager with many years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. I am known for being a take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. my broad experience includes office management, accounting, accounts receivable, invoicing, database management, negotiations, and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined to deliver exceptional service and responding to questions and inquiries quickly. I pride myself on demonstrating a positive attitude while able to adapt to any situation.
233 Oak Street
Medford, N.Y. 11763
*********@*****.***
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