Maria Cruz

**** ****** **.

Batavia IL *****

331-***-****

Dupage Medical June 2020 to present

Scheduling Pulmonary

●Answer incoming calls

●Schedule,reschedule and cancel any appointments for pulmonary/Sleep specialist

●Schedule any prior testing in office PFT, SST

●Page on call doctors for ER,ICU and Hospitals

●Take messages for nurses and doctors forward them to the correct department

●Answer any questions regarding appointments

●Return any voicemail or messages

Rush Copley Hospital. August 2019 to 03/2020

Registration/Cashier

●Collected hospital and medical group payments

●Verified observation and inpatient insurance update if needed

●Set up payment plans for potions

●Give estimates on any procedures that need to be done without insurance

●Help patients with clarity applications

●Translated patients when needed

●Talk to patients regarding any assistance that we can help

●Close daily cashier

●In charge of other locations deposits

●Help with registration

AMITA Health Care January 2019 to July 2019

Pre-Registration Specialist

●Obtained referrals if needed for MRI, CT scan, hospital, and physician visits

●Verified insurance plan for patients

●Collected co-pays regularly

●Worked with all providers such as BCBS, United, Medicare, Medicaid

●Obtained authorizations regularly

●Obtained and sent medical records regularly

●Notified patients if referral was denied

●Contacted doctors and insurance providers for documents needed

●Handled appointment scheduling/rescheduling

REV MD Partners November 2017 to January 2019

Insurance verification

●Worked on hospital and physician claims daily

●Verified insurance and updated any new information given

●Worked on denials; submitted any documentation (referral, ext.)

●Called insurance for any missing information or researched reason of denial

●Placed payments, closed accounts regularly

●Mailed letters to patient to verify patient responsibility

●Daily meetings with hospital to update claim process

●Sent claims to correct department regularly

Byram HealthCare September 2015 to November 2017

Call Center Representative

●Answered high volume of Incoming calls daily

●Handled orders regularly

●Followed up on denied claims for reimbursement

●Responsible for being a translator (Spanish/English)

●Opened new accounts for correct department

●Reorder for all medical necessities

●Updated insurance information daily

●Worked with various insurance companies (Medicaid, Medicare, United Healthcare, BCB, Aetna)

●Followed up on insurance and existing claims

Addus Home Care July 2014 to January 2015

Call Center/ Team leader

●Worked with high risk CLT

●In charge scheduling and multi-tasking

●Attended daily conference call with office manager on call

●Sent Home care to CLT, made sure CLT had proper necessities

●Responsible to cover any call off’ s, vacations, and training of staff

Buick GMC Dealerships December 2013 to July 2014

Customer Service/Cashier

●Opened office organized daily tasks

●Answered large amount of incoming and outgoing calls with professional manners

●Sent calls to the correct department

●Took payments; handled cash, and credit cards on a daily basis

●Responsible for logging every incoming and outgoing key

●Filed all new and used deal bags with corresponded key that enters dealer

●Translate when needed ( Spanish/English)

●Counted large volumes of money manually and with bill- or change-counting devices,

●Find and track daily funds transfers

Sound Quest November 2011 to November 2013

Customer Service Representative

●Responsible for taking and receiving payments

●Made orders, organized daily tasks, performed office duties such as data entry, payroll, fax, e-mails sales, set appointments end off day deposits

●Communicated with supervisors to escalate customer concerns, stored issues and inventory requirements

●Collected customer feedback and recommended procedural or product changes to enhance future service delivery

Surface Guard September 2008 to October 2011

Quality Control Technician

●Handled long-term testing on different surfaces

●Responsible for checking quality and performing quality test on incoming material

●Maintained shipping and receiving filing system

●Reported daily production information

●Performed clerical office duties such as data entry and typing

●Handled and retrieved files in response to request from authorized staff

●Ensured that proper work procedures and practices were followed to prevent incidents

●Checked daily material, organized daily tasks, kept track of orders with vendors

●Performed draw downs

Insurance Plus June 2002 to September 2008

Office manager/Insurance Agent

●Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications

●Skillfully and patiently explained coverage options to potential policyholders,

●Answered any questions or concerns

●Analyzed customer needs and provided the best options, selling products and services

●Engaged customers and provided high level of service by carefully explaining details about documents

●Developed insurance cross-selling opportunities in partnership with [insurance companies]

●Received underwriting approvals after accurately completing applications for insurance coverage

●Coordinated appointments and consultations with clients to a certain individual needs and gained a better understanding of overall financial situations

Bilingual in English/Spanish

Software: Availity, Epic, Cerner, Nebo, Passport

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