Customer Service Office Manager
Resume:
Dunedin, FL *****
Rebecca L. Pringle
*******************@*****.***
RETAIL MANAGEMENT ■ CUSTOMER SERVICE
Highly capable employee with over 10 years of customer service experience. Bring a strong work ethic and positive attitude while focusing on providing outstanding customer service. Consistently looking at ways to improve services, inventory control, vendor relations, staff training, reporting, quality control, problem resolution and regulatory compliance. CAREER EXPERIENCE
CustomerService, One Touch Direct
Apr 2020 – Dec 20
• Proven experience providing outstanding customer service in a high pace environment
• Committed to customer service, with the ability to build productive relationships, resolve complex issues and ensure customer loyalty
• Highly professional-dependable, reliable and able to perform job duties with minimal supervision while working from home
Assistant Manager, Dollar General Feb 2016 - Present Clearwater, FL
• Manage one of Dollar General's highest producing locations
• Arrange promotional displays, work closely with venders on promotions and sales to ensure maximum store profits
• Handle all merchandising, inventory control including cash control
• Assist customers and address customer concerns
• Hire and train staff members while continuing education after initial hire process
• Tally daily receipts for accuracy and make bank deposits
• Oversee store opening and closing procedures
• Promoted to Assistant Manager within three months of service Office Manager, L & D Lawn Care June 2009 - Dec 2015 Dunedin, FL
• Responsible for administrative and accounting support services for high volume lawn care business
• Managed billing for existing customers and new business
• Built customer relations for existing or new customers by being the voice of the company
• Scheduled equipment repairs and side work
• Decreased office expenditures 10% by implementing needed controls on supplies and standardizing ordering procedures.
Store Manager, Cosmo Professional
• Fulfilled all management responsibilities in absence of manager
• Responsible for generating 828 sales
• Provided outstanding customer service and product education
• Exceeded or met monthly sales expectations
Store Manager, Bargain Basement
• Responsible for all daily retail operations and product acquisition March 2007 - Jan 2008
Clearwater, FL
June 2002 - Dec 2006
Clearwater, FL
• Attended multiple auctions to bid on and purchase merchandise for store inventory
• Hired staff and provided ongoing education for the staff
• Promoted to store manager within six months of employment Education and Volunteerism:
SI. Petersburg College Clearwater High School Volunteer Member PTA General education course work High School Diploma
Plumb Elementary School - Clearwater, FL
1994
1990
2010-Current
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