Joseph Kosloski

** *** **.

Mountain Top, PA ****7

570-***-****

EMPLOYMENT

Customer Care Advocate

Navient, Hanover Twp. PA - Dec. 2013- Nov. 2019

Providing quality customer service and account resolution to customers, endorsers, and co-makers via incoming or outgoing phone calls. Utilizing approved resources and internet sites to obtain location/contact information for consumers. Answering inquiries from customers, reducing delinquencies, securing payments, and counseling customers on available repayment and deferment options. Handling customer complaints and resolving them in a timely and efficient manner.

Sales & Leasing Consultant

Ken Pollock Auto Group, Pittston PA - April 2011-January 2013

Welcomed and assisted customers while suggesting appropriate car models based on the customers needs. Provided relevant information and documentation to assist customers with the purchase/lease of a new or used vehicle. Maintained sales and insurance records in a quick paced environment. Worked independently and as part of a team with fellow sales associates and management.

City Worker

The Department of Public Works, Kingston PA - Oct. 2004-Nov. 2010

Maintained a safe, clean environment for the city of Kingston and its community. Leaf and snow removal, removal of the city’s garbage and recycling, street cleaning, and maintenance of city parks, roads, and businesses.

Service Technician

Power Engineering Corporation, Wilkes-Barre PA - June 2003-Oct. 2003

Service and installation of split system units.

6-month work/school program that coincided with HVAC certification program.

Material Handler/Receiving Clerk

Lord and Taylor Distribution Center, Wilkes-Barre PA - July 1994-March 2003

Worked primarily with pallets that included operating a forklift, stacking/bundling and unloading products and delivering them to their proper area. Lifted, carried, pushed/pulled items weighing up to 50 pounds on a regular basis. Ensured product quality was not impacted during the delivery process. Maintained a clean and safe work environment. Worked well as part of a team and trained new employees.

EDUCATION

Wyoming Valley West High School 1994

SKILLS

Class B CDL with air brakes, pallet jack, fork lift, and high reach licenses

HVAC Certification (2003)

Customer service and sales experience

Knowledge of Microsoft Windows, Word and the Internet

Managed front desk at Keating’s Fitness Center (2002-2010)

Excellent reliability and attendance

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