Customer Service Front Desk
Resume:
Deneen Tunnell
Dover, DE *****
**********@***.***
Work Experience
Retail Sales Associate
Bendover - Dover, DE
June 2020 to November 2020
Customer Service, Greeting Customers,, Handling Cash, Credit, Ordering, Open and Closing, Stocking, Cleaning,Etc
Image Review Clerk
Sharpened Image, Trancore
December 2018 to May 2020
Ezpass
• Responsible for all types of customer account maintenance.
• Determines the accuracy of account information.
• Ensures all required information is provided for security, processes payments, and adjustments.
• Assists customers in understanding the E-Z Drive MA & Pay by Plate MA program.
• Ensures E-Z Drive MA & Pay by Plate MA customers' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Cashier/Customer Service
Dry Clean Express
September 2017 to October 2018
Handles various duties
Experience in handling customer service issues
Greeted and directing visitors/ customers and providing general information Took payment in form of cash, check, or credit
Customer Service
Brothers Big Sister, Clothes for kids' sake, Handler February 2015 to February 2015
Unload, weigh, stack, and reload trucks
Kitchen/Customer Service
X-BOS Family Fun Center
April 2014 to June 2014
Seasonal)
• Handles various duties
• Experience in handling escalated customer service issues
• Greeted and directing visitors/customers to their destination and provide general information
• Took payment in form of cash, check, or credit card Customer Service
Edible Arrangements, Production
April 2013 to October 2013
Seasonal)
• Handles various duties
• Experience in handling escalated customer service issues
• Greeted and directing visitors/customers to their destination and provide general information
• Took payment in form of cash, check, or credit card Customer Service
Salvation Army, 3rd Key
October 2011 to August 2012
• Handles various duties
• Experience in handling escalated customer service issues
• Greeted and directing visitors/customers to their destination and provide general information
• Took payment in form of cash, check, or credit card
• Assisted supervisor with inventory
• Experience in Inventory Control includes receiving, tracking, storing, handling, distributing materials and supplies
• Experience in record keeping, maintaining records, logs, filling system
• Knowledge in and of staff supervision includes in evaluating the work of others as well as assigning and planning
Home Instead Senior Care
Patient Care
November 2009 to November 2011
• Directed care to the elderly
• Answered incoming calls and running errands
• Food Preparations
• Shopping and Stocking
• Laundry
• Personal Care
• Assist with transfers, Doctors, Banking and record keeping Customer Service Technician
DVD Warehouse
August 2004 to February 2010
• Entered data into computer
• Answered multi-lined phones
• Handles various duties
• Experience in handling escalated customer service issues
• Managed petty cash drawer
• Greeted and directed visitors/customers to their destination and provided general information
• Took payment in form of cash, check, or credit card
• Assisted supervisor with inventory
Education
Associate
Skills
• Personal Care (10+ years)
• Data Entry (2 years)
• Filing (1 year)
• Inventory Clerk (2 years)
• Customer Service (10+ years)
• Animal Care (1 year)
• Cleaning Experience (10+ years)
• Cooking (8 years)
• Caregiving (10+ years)
• Laundry (8 years)
• Senior Care (10+ years)
• Food Preparation (10+ years)
• Home Care (10+ years)
• Meal Preparation (10+ years)
• Pet Care
• Time Management (5 years)
• Custodial Experience
• Pet Sitting
• Pet Grooming
• Commercial Cleaning
• Cash Handling (10+ years)
• Kennel Experience
• Assistant Manager Experience (5 years)
• Front Desk
• Kitchen Experience (7 years)
• Microsoft Excel
• Sales (10+ years)
• Microsoft Word (1 year)
• Microsoft Office (1 year)
• English
• Childcare
• POS
• Babysitting (10+ years)
• Retail Sales
• Computer Skills
• health Care (10+ years)
Assessments
Work Style: Conscientiousness — Completed
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Completed
Customer Focus & Orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Completed
January 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Works independently without direct supervision
Ordained Minister, Covid-19 Contract Tracing, Introduction to Psychology, Infection Prevention in Nursing Homes, Single-site job coach for The Chimes in MD, in addition to several Nursing homes in PA and DE); Computer experience: Word, Windows, and Excel; Skilled at learning new concepts quickly; Ability to prioritize and remain focused under pressure; Excellent customer service skills. Asst. Manager at Pet Valu Int. for 6 yrs. Operation of Animal knowledge feeding habits, personal care experience of animals,
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