KRITIKA AHUJA

C-**/A Hargovind vihar,

Near Shiv Palace Road

Sector-4 Rohini, Delhi 110085

Phone No: - 987*******

Email: - adp4pt@r.postjobfree.com

To work in an organization which has a highly dedicate and professional environment and to enhance my skills and carrier.

CARRIER OBJECTIVE

• To become successful in a progressive career and rewarding work environment.

• To enhance my creative abilities and professional interests to achieve excellence.

• To work at a place, where I can implement my experience with supporting team members that leads to the growth of the company as well as develop myself both as a person and professional. DESIRED ROLES

• Handling process deliverables and business accountability.

• Lead the team towards process excellence and deliver the expectations. Summary of Experience

Organization Designation From To

GENPACT-Gurgaon Process Associate May-18

Jul-20

GENPACT-Gurgaon Senior Process Associate Aug-20

Apr-21

PROFESSIONAL EXPERIENCE IN DETAIL

GENPACT MAY 2018 – FEB 2019

INSURANCE (PROPERTY & CASUALITY)

• Prepare & verify document for Motor Vehicle and Property as third party

• Prepare document for non-Vehicular Property

• Verify and fill all required details of third party in VIA

• Prepare document for injuries sustained by insured employees. (Worker Compensation)

• Help Team to maintain Accuracy to provide good quality work to client

• Carrying out monthly analysis of the process and setting up goals to achieve targets set by the client and the organization.

GENPACT AUG 2019 – TILL DATE

INSURANCE UNDERWRITING

• Prepare document of Health insurance to Doctors and Lawyers

• Help Team to maintain Accuracy to provide good quality work to client.

• Develop strategies and tactics to enable the team to deliver specific customer solutions to meet end user requirements and ensure on time delivery.

• Carrying out monthly analysis of the process and setting up goals to achieve targets set by the client and the organization.

• Daily discussions with the Team Members about the performance of the process and resolve any escalated customer complaints.

• Weekly analysis of rosters and schedules in order to achieve the service level targets and maintain a consistent performance.

• Auditing the Prepared Documents by Associates and Keep eye on Quality Standard and Client Goal. Achievements

• 2 silver, 4 Bronze & 3 Shine awards for exemplary performance.

• Several appreciations from leadership for “Project-Outliers”

• Rated Regular EE in all Role and Challenges (Force Ranking) Management & Operations

• “Interpersonal Skills for Success”

• “Customer Centricity”

• “Effective Time Management”

• “Performance Management”

• “People Management”

Qualifications & Trainings

• Secondary : CBSE

• Sr. Sec. : CBSE

• Graduation : BA From Delhi University

Personal Details

Date of birth 7th September, 1996

Marital status Unmarried

Nationality Indian

Father’s Name Mr. Devender Ahuja

Interests Traveling, Listening music

Languages Known English, Hindi

I hereby declare that the above-furnished Information is true to -the best of my knowledge and belief. Date:

Place: (Kritika Ahuja)

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