KRITIKA AHUJA
C-**/A Hargovind vihar,
Near Shiv Palace Road
Sector-4 Rohini, Delhi 110085
Phone No: - 987*******
Email: - ***************@*****.***
To work in an organization which has a highly dedicate and professional environment and to enhance my skills and carrier.
CARRIER OBJECTIVE
• To become successful in a progressive career and rewarding work environment.
• To enhance my creative abilities and professional interests to achieve excellence.
• To work at a place, where I can implement my experience with supporting team members that leads to the growth of the company as well as develop myself both as a person and professional. DESIRED ROLES
• Handling process deliverables and business accountability.
• Lead the team towards process excellence and deliver the expectations. Summary of Experience
Organization Designation From To
GENPACT-Gurgaon Process Associate May-18
Jul-20
GENPACT-Gurgaon Senior Process Associate Aug-20
Apr-21
PROFESSIONAL EXPERIENCE IN DETAIL
GENPACT MAY 2018 – FEB 2019
INSURANCE (PROPERTY & CASUALITY)
• Prepare & verify document for Motor Vehicle and Property as third party
• Prepare document for non-Vehicular Property
• Verify and fill all required details of third party in VIA
• Prepare document for injuries sustained by insured employees. (Worker Compensation)
• Help Team to maintain Accuracy to provide good quality work to client
• Carrying out monthly analysis of the process and setting up goals to achieve targets set by the client and the organization.
GENPACT AUG 2019 – TILL DATE
INSURANCE UNDERWRITING
• Prepare document of Health insurance to Doctors and Lawyers
• Help Team to maintain Accuracy to provide good quality work to client.
• Develop strategies and tactics to enable the team to deliver specific customer solutions to meet end user requirements and ensure on time delivery.
• Carrying out monthly analysis of the process and setting up goals to achieve targets set by the client and the organization.
• Daily discussions with the Team Members about the performance of the process and resolve any escalated customer complaints.
• Weekly analysis of rosters and schedules in order to achieve the service level targets and maintain a consistent performance.
• Auditing the Prepared Documents by Associates and Keep eye on Quality Standard and Client Goal. Achievements
• 2 silver, 4 Bronze & 3 Shine awards for exemplary performance.
• Several appreciations from leadership for “Project-Outliers”
• Rated Regular EE in all Role and Challenges (Force Ranking) Management & Operations
• “Interpersonal Skills for Success”
• “Customer Centricity”
• “Effective Time Management”
• “Performance Management”
• “People Management”
Qualifications & Trainings
• Secondary : CBSE
• Sr. Sec. : CBSE
• Graduation : BA From Delhi University
Personal Details
Date of birth 7th September, 1996
Marital status Unmarried
Nationality Indian
Father’s Name Mr. Devender Ahuja
Interests Traveling, Listening music
Languages Known English, Hindi
I hereby declare that the above-furnished Information is true to -the best of my knowledge and belief. Date:
Place: (Kritika Ahuja)