Customer Service Lead Hand

Daymon G. Adams

***** ******* **. *******, ** ***83

**.*****@*****.*** 903-***-****

OBJECTIVE

To obtain employment in a progressive environment as a catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. This will enable me to integrate and contribute my dedicated experience and skills with the company, by maintaining professionalism, discipline, and diversification. I’m effective in organization and possess great communication skills necessary for frequent interchangeable interaction with colleagues, clients, customers and legal counsel. Focused on achieving exceptional results and strive to improve process efficiencies. Ability to establish and maintain effective relationships with employees, clients, carriers, colleagues, and management. Proven ability to plan, prioritize and utilize time management skills to effectively meet upcoming deadlines. Always looking at ways to increase knowledge and improve skills while providing effective quality care and ensuring a safe environment.

AREAS OF EXPERTISE INCLUDE:

Leadership

Xactimate 28/ X1

Cisco Services

Management

Data Analysis

Quick Books

Problem Solving

Scheduling

Training and Development

Training and Development

Policy Implementation

Client Database

Record Keeping

Data Entry

Critical Thinker

Organization / Communication

Microsoft Office Suite

AutoCAD

Interact and Communicate effectively

Employee Relations

Regulatory Compliance

QUALIFICATIONS

Results-oriented, high-energy, hands-on leader, with a successful record of accomplishments in managing claims process operations, property claims metrics, training, and communication transmission. Experience in managing a span of contractors/operators with varied levels of experience and performance capabilities. Years of management, Xactimate, and field/inside property claims processes, training, quality assurance, and exceptional customer service with focus on completing high quality claims handling outcome. Highly motivated self-starter with an extensive track record of aligning organizations to achieve company objectives. Exceptional mentor and coach who consistently drives teams to top rankings through motivation, coaching and accountability.

PROFESSIONAL WORK HISTORY

PD/Total Loss Adjuster

1st Source Adjuster Firm Houston, Tx June 2017 – Present

Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims).

Work closely with policy holder, claimant and select service to ensure a great customer service experience.

Determine liability in motor vehicle accidents.

Worked property desk claims completing extremely high claim volumes daily during catastrophe season.

Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail. man-made) and vehicle value.

Experienced at Setting up rental services and appointments for estimators.

Successfully defuse attorney and claimant issues.

Practice great customer service skills daily with policyholders and attorneys.

Prompt for daily work assignments.

Very well organized and detailed, great problem solver and diffuser.

Knowledgeable in TWIA claims (coastal).

Professional with the client, staff, and the claimants.

Knowledgeable in Flood claims process.

Willing to travel on very short notice.

Very well versed in Insurance Terminology and Verbiage.

Corresponds well with legal counsel, determine what the insurance company will pay out.

Able to take recorded statements, interview parties involved and report to management if needed.

Evaluate all data such as hospital bills, police reports collected, and other important documents.

Negotiate settlements and authorize payments.

Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time).

Experienced in reimbursement tracking, skip trace, research, and resolve customer.

Examine flood claims on location and completed file review to settle claim.

Proficient in requesting street camera recordings (per guidelines of the company).

Proficient in X1 (Xactimate 28) XA and Symbility

Quality Control Inspector Machinist

Steam Flo Flo Master Houston, TX June 2012- Present

•Set up and operate all conventional machines in accordance with work order requirements.

•Ensure processes and machine operations are performed in accordance with safety regulations and are carried out in a conscientious manner.

•Operate machines by setting up and adjusting three and four-jaw chucks (where applicable), tools, attachments, collets, bushings, gears, stops and indicating devices.

•Calculate requirements, using basic math, geometry, and trigonometry for practical problems such as computing dimensions, laying out work, and setting up machine tools.

•Maintain specifications by monitoring the drilling, grooving, cutting, turning, facing, knurling and thread chasing operations; taking measurements; adjusting controls; sharpening and replacing worn tools.

•Maintain equipment by performing preventive maintenance requirements; following manufacturer's instructions; detecting and troubleshooting malfunctions.

•Responsible to ensure product quality meets drawing specification.

•Stamp machinist’s ID on all pieces, and re-stamp and/or mark heat numbers on pieces when heat numbers have been removed by machining.

•Identify machining non-conformances by separation and/or marking.

•Follow work order and process traveler requirements and fill out job sheets or record time using ERP system.

•Report all machine, crane and hoist problems in the proper maintenance logs and notify Maintenance Department and/or lead hand/supervisor of a down time situation.

Machine Operator Machinist

Anvil International Longview, TX January 2010- June 2012

•Manually feed the couplings into the machine or magazine using hands.

•Maintain quality in accordance with specifications.

•Periodically check the couplings for quality of thread using plug gages and visual inspection.

•Make minor adjustments to machine using general hand tools including hammers, screwdrivers, open and closed end wrenches, ratchets and socket.

•Maintain proper level of all lubricants using site gages.

•Push kettle cart to the chip processor.

•Maintain accurate production records that are keyed into the computer system.

Welder

Trinity Rail Hallsville, TX May 2009- Jan 2010

•Assemble and spot weld various parts according to technical drawings using acceptable spot-welding practices.

•Set up, adjust, and operate spot welding equipment, electrical, pneumatic, and other types of hand tools.

•Report all daily production, including rejects, using the proper reporting procedures.

•Achieve and maintain established production standards.

•Operate pallet jacks and other load engaging equipment and use approved handling techniques.

•Performed general housekeeping procedures such as sweeping, cleanup of spills, organizing work tools and work areas as required.

•Operate computer system to perform job related functions.

•Clean and make minor repairs to equipment or assist maintenance laborer in these duties as required.

Counterintelligence

United States Army 2000-2009

•Conduct investigations.

•Collect and process forensic and physical evidence to identify and detect foreign intelligence and international terrorist threats.

•Plan the appropriate counter measures to neutralize.

Education

Marshall High School High School Diploma Marshall, Tx 2000

Texas State Technical College Machinist Certification Marshall, Tx 2010

Birring NDE Center, INC Nondestructive Certification Webster, Tx 2016

Additional Experience

ROOFING TRAINING

1. Determination of damage

Man- made

Hail

Improper Install

2. Ladder Safety

Rope and Harness

3. Proper Gear

Shoes

Clothing

Equipment

4.Proper Mount and Dismount from roof

5. Determination of Layers, roof types and Pitches.

AUTO TRAINING

1. Total Loss I

Body Panel Parts

Types of Total loss

Determine Actual Cash Value

Tools of the Trade

Capturing Options

Customer service

2. Total Loss II

Settlement Figures

Settlement Presentation

Salvage Retrieval

Advanced Charges

Lien Holder

Title Issues

3. Flood Damage Estimating

Practice Flood Safety Precautions

Determine Different Types of Flood Waters

Identify Four Flood Levels

References Available Upon Request

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