Corporate Trainer Customer Service

Laurinda Dehiya

Las Cruces, NM ***** · 505-***-****

adp4o3@r.postjobfree.com

Financial Associate with 20 years of extensive experience in customer service, relationship management, business administration, communication, leadership, problem-solving skills, and the ability to work independently or as a team member with your company.

EXPERIENCE

NOVEMBER 2, 2016 – MARCH 23,2021

WORLD FINANCE, DISTRICT MANAGER

1300 el paseo, las cruces, nm 88005 * 864-***-****

As District Manager for Northwestern NM and Southwestern NM territory, my primary responsibility was to oversee loan offices to maintain good profitability, growth, and taxes. To recruit, train, meet company goals, maintain accounts and delinquency control, and to supervise employees to become successful productive leaders abiding by company policy and state regulations.

JULY 2, 2014 – OCTOBER 21, 2016

MIDWEST FINANCE, SUPERVISOR

1606 E hwy 66, gallup, nm 87301 * 505-***-****

As Supervisor for Northern NM, my primary responsibility was to oversee loan offices to maintain good profitability, growth, and taxes. To recruit, train, meet company goals, maintain accounts and delinquency control, and to supervise employees to become successful productive leaders abiding by company policy and state regulations.

FEBRUARY 9, 2010 – JUNE 30, 2014

GALLUP MCKINLEY COUNTY SCHOOLS, ACCOUNTS PAYABLE SPECIALIST

700 boardman, gallup, nm 87301 * 505-***-****

My duties were to complete invoices properly for the county school district which consisted of 34 schools. Record-keeping, data entry, process payments, journal entries, multitasking, ensuring accuracy, and balancing checks with transactions. Promoted to Accounts Payable Utility Division to process utility invoices and maintain spreadsheets of electric and water usage for each school. Help reconcile and maintain consistent control.

JUNE 15,2009 – JANUARY 15,2010

MIDWEST FINANCE, MANAGER

1606 E hwy 66, gallup, nm 87301 * 505-***-****

As Manager, my primary responsibility was to provide good quality customer service, solicit business, process loan applications based on credit, company, and state criteria, maintain cash drawer, balance checkbook, post payments, make deposits, collections, control delinquency, meet goals, filing, record-keeping, handle legal and bankruptcy accounts, and maintain a profitable office.

MARCH 15, 1999 – APRIL 30, 2009

SUN LOAN/BRUNDAGE MANAGEMENT, ASST.MGR, MGR, SUPV, CORP.TRAINER

1254 spencer lane, san antonio, tx 78201 * 210-***-****

As Asst. Manager, I preformed basic job duties developing good customer service skills. Promoted to Sr. Asst. Manager preforming manager duties and promoted to Manager. As Manager for 5 years, my primary responsibility was to provide good quality customer service, solicit business, process loan applications based on credit, company, and state criteria, maintain cash drawer, balance checkbook, post payments, make deposits, collections, control delinquency, meet goals, filing, record-keeping, handle legal and bankruptcy accounts, and maintain a profitable office. Promoted to Supervisor to oversee stores in Northern NM territory. Train, recruit, manage, problem solve, meet goals, and lead employees to become successful productive leaders abiding by company policy and state regulation. Promoted to Corporate Trainer. I conducted classroom style training to Assistant Managers to instill good working performance, travelled, trouble shoot offices, hiring and helping supervisors carryout duties when needed.

EDUCATION

MAY 1996

ASSOCIATES OF ARTS PRE-BUSINESS ADMINISTRATION

university of new mexico - gallup

MAY 1991

DIPLOMA

gallup high school

SKILLS

Customer Service, Communication, Computer Skills, Critical Thinking, Employability, Management, Marketing, Organizational, Problem-solving skills, Active listening, Teamwork, Time management, Dependable

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