Travel Consultant
Resume:
CIRRICULUM VITAE OF CHANTEL MITCHELL
PERSONAL DETAILS
SURNAME: Mitchell
NAME: Chantel Louise
IDENTITY NUMBER: 830********* 5
GENDER: Female
LANGUAGES: English (read, write, speak)
Afrikaans (read, write, speak)
DEPENDANTS: 2
DRIVER’S LICENCE: Yes (code 8)
MARITAL STATUS: Single
NATIONALITY: South African
CONTACT DETAILS: (C) 073-***-****
EMAIL: *******.**********@*****.***
PHYSICAL ADDRESS: No 8 Illovo Mansions
5 Corlett Drive
Illovo
2196
EDUCATION
HIGH SCHOOL: Marais Viljoen High School (2001)
GRADE COMPLETED: Grade 12
SUBJECTS: English, Afrikaans, Mathematics, Accounting,
Business Economics, Science
REFERENCE: Mr. Van Zyl
TERTIARY EDUCATION
COLLAGE: The Travel Learning Centre (2002)
COURSE: Travel and Tourism
SUBJECTS: Galileo, Business Management, DTS International and
Domestic Fares, Selling Destinations, Travel Services,
Financial Management, Computer Skills, BSP
REFERENCE: Jill/Claude
WORKING EXPERIENCE
COMPANY: Dimension Data
POSITION: Call Centre Agent and Teams point of Contact
DURATION: July 2003 – August 2004
DUTIES: Dealing with clients billing enquiries, assisting team leader by
taking escalated calls for fellow team mates, training new staff
REASON FOR LEAVING: Had a baby and couldn’t work shifts
REFERENCE: Mary Anne Martin
COMPANY: American Express Travel – Inhouse Anglo American
DURATION: November 2004 – September 2006
POSITION: Travel Consultant (2004-2005)
Processor (2006)
DUTIES: Quoting and booking flights, accommodation
and car hire, visas, quoting and issuing travel insurance quality control, issuing vouchers, invoicing,
MPDs, BSP, ticketing, refunds, fare builds, relieving receptionist
REASON FOR LEAVING: Processing department was going to close, saw an
opportunity to look for growth
REFERENCE: Sue van Heerden
COMPANY: Flight Centre South Africa
DURATION: July 2010 – March 2014
POSITION: Travel Expert
DUTIES: Quoting clients on different packages, booking flights,
Accommodation, car hire, assisting clients with visa application, quoting and issuing travel insurance, invoicing clients, receptionist, assisting with training junior staff, and day to day running of the store. Daily business report, motivating of stuff, estimators, budgets.
SYSTEMS USED: Galileo, TUD, Omnis
REASON FOR LEAVING: Was offered a position with a set salary in a corporate
environment
REFERENCE: Roxy Gonsalves/ Tanya Tavares
COMPANY: Travel with Flair – Inhouse Transnet
POSITION: VIP Senior Consultant
DURATION: 2014 – June 2016
DUTIES: Dealing with Exco member booking,
Quoting and booking flights,
accommodation, car hire, assisting with visa application and travel insurance,
SYSTEMS USED: Galileo, Quicktrav,
REASON FOR LEAVING: Was offered a position at Corporate Traveller
REFERENCE: Malesela Chuene
COMPANY: Corporate Traveller
POSITION: Travel Manager
DURATION: May 2016 – May 2019
DUTIES: Managing own client base, booking flights,
Accommodation, car hire, assisting clients with visa application, quoting and issuing travel insurance, invoicing clients, sending monthly statements, following up on payments, Client relationship management.
SYSTEMS USED: Galileo, Amadues, Quicktrav, Protas
REASON FOR LEAVING: Personal
REFERENCE: Roxy Gonsalves
COMPANY: XL Oceanair
POSITION: Senior Travel Consultant
DURATION: March 2020 – October 2020
DUTIES: Booking flights, Accommodation, car hire, assisting clients with visa application, quoting and issuing travel insurance
SYSTEMS USED: Galileo, Quicktrav
REASON FOR LEAVING: Retrenched
REFERENCE: Diane Tomaz
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