Customer Relations
Resume:
NF
Nicole Fernandes
Professional Summary
Motivated customer relations professional presenting interpersonal experiences, ranging from administrative, management, and therapeutic settings. Committed to executing effective change and data driven progress.
Work Experience
Rhode Island Department Of Health - COVID-19 Case Investigator Cranston, RI
02/2021 - 09/2021
Home Health Services - Independent Companion Contractor Providence, Rhode Island
01/2013 - 02/2021
New Alternatives-Therapeutic Behavioral Services - Behavioral Coach San Diego, CA
02/2016 - 07/2017
Acquired proficiency in Salesforce data entry to successfully conduct COVID-19 case interviews which captured intake information and contact tracing
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Increased data collection by capturing relevant health information, informing intakes of resources, and providing proper isolation and quarantine guidelines
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Utilized Microsoft 365 Applications, specifically Teams to effectively communicate with colleagues in order to contribute and receive support
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Performed specific needs of geriatric clientele on 1:1 basis determined by unique treatment care plan
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Consulted on average 8+ hours of consecutive direct care, companionship, dietary needs and appropriate medical attention to ensure compliance and safety
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Reinforced maintenance of socializing and cognitive functioning by engaging client in conversations and multi-faceted activities
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Recorded daily patient progress notes and submitted a weekly report for collective team review
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******.************@*****.***
East Providence, RI 02914
Skills
● Salesforce proficiency
● Zotero Database proficiency
● Intermediate Creole proficiency
● Intermediate French proficiency
● Research and surveying experience
● Outstanding communicator
● Exceptional empathetic social ethics
● Effective responses to crisis
Achievements
● CITI Behavioral Research Certified
● Regional Coordinator
● University Manager
● Ministry Leader
● Elevated Sales Specialist
● Trauma Informed Care Specialist
● National Honor Society Member
Education
08/2020
Johnson & Wales University
Providence, RI
Bachelor of Science: Psychology
10/2018
Point Loma Nazarene University
Point Loma Nazarene University - Commuter Student Lounge Manager San Diego, CA
08/2015 - 06/2017
Provided 1:1 behavioral services for youth and adolescent clients, family, and guardians for short-term intensive therapy
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Educated client with emotional awareness by implementing positive alternatives to decrease target behaviors
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Completed an average of 15 client case reports weekly to monitor progress
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Managed a team of 5 under-graduates to operate the Commuter Students Lounge in adherence to University policies and objectives
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Conducted social events, group activities, team building workshops, and trainings to reinforce productivity
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Reported payroll, weekly progress charts and student affaires updates to Senior Management
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Intern Experience
University of Massachusetts-Lowell
Research Assistant Intern-Contributed research to fellowship dissertation June 2020-August 2020
Rhode Island Hospital- Department of Psychiatry, Providence, RI Intern- Contributed research assistance to post-graduate team June 2012- November 2012
Volunteer Experience
Empower Through Play- Global Missions Trips
Volunteer Regional Coordinator - Haiti, Dominican Republic, Cape Verde April 2018-August 2019
American Cancer Society- Woman and Infants Hospital, Providence RI Cancer Resource Volunteer - Conducted surveys and interpersonal patient interactions
October 2012 - June 2014
Ronald McDonald House, Providence RI
Volunteer - Assisted families of medically treated children with resources March 2011- August 2012
San Diego, CA
Associate of Science: Psychology
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