Customer Service Call Centre

To achieve excellence in the organization by using my knowledge, intuition, creativity, team work and hardworking abilities in accomplishing organizational goals as well as my personal achievements towards a successful career.

Job Experience:-

Company: Alliance Technologies, Pakistan

Period: April, 2020 – December, 2020

Designation: Marketing Associate / Call Centre Agent Responsibilities

• Cold Calling

• Social Media Handling

• Create strategies and work with clients to boost their brand

• Become familiar with the competition to stay ahead of them

• Help promote and maintain a positive company image

• Build long-term relationships with clients and customers

• Customer service

• Taxi Booking

Company: United Bank Limited, Pakistan

Period: December, 2019 – February, 2020

Designation: Relationship Manager

Responsibilities

• Build long-term relationships with clients and customers

• Work quickly to address and resolve customer issues

• Notify the sales team of new sales and cross-selling opportunities

• Become familiar with the competition to stay ahead of them

• Encourage high-sales and good customer service practices

• Create strategies and work with clients to boost their brand

• Help promote and maintain a positive company image Company: Jackwal Equipment LLC, Dubai UAE

Period: October, 2018 – March, 2019

Designation: Marketing and Sales Officer

Responsibilities

• Managed Rental and Sales of Heavy Machinery.

• Worked with seniors to complete the objectives.

• Setting up goals and path for the Sales.

• Met with clients and customers to get the complaints and come up with a solution.

• Took feedback from customer after implementing solutions.

• Plan and scheduled meetings with clients for marketing purposes.

• Documentation of all the purchases and rentals.

• Made Invoices of the purchases and kept record of it. Internship Experience:-

Company: TOYOTA Azad Motors, Pakistan

Period: June, 2017– August, 2017

Designation: Customer Relations Officer (Internship) Responsibilities

• Sending daily Surveys and Sales sheets to the concerned departments

• Attending all customer complaints and initiation of immediate follow up

• Handling of documentation, Email sending.

• Willing to work extra if required

• Following time schedules of Check in and Check out of my colleagues

• Supervise all the activities of front office colleagues

• Sold cars as a sales person

• Met customers and pitched them about the products

• To carry out any additional tasks

Made reports of sales

Made First Investigation report (FIR)

Done surveys (Sales/ After sales)

Company: ASKARI BANK, Pakistan

Period: June, 2015– August, 2015

Responsibilities

• Plan schedule and supervise the work of internee working alongside me.

• Learnt clearing of cheque.

• Learnt about Account opening and the rules for it.

• I also filled out forms and processed mails and also scheduled appointments.

• Also Worked with credit cards

• Assisted with in getting new business to the bank.

• Learnt the way of making a pay order.

Education:-

BBA COMSATS Islamabad 1st Div. 2014-2018

H.S.S.C Paramount International College 1st Div. 2010-2012 S.S.C APS Mangla Cantt 1st Div. 2008-2010

Skills:-

• Creative

• Problem Solving

• Team Player

• Negotiator

• Pressure Handling

• Proficient user of MS Office

• Vonage

Leadership Experience & Events:-

• Member Society of ARCANA.

• Member Society of ACM.

• Organizer of Pakistan and Russian delegate’s ceremony in PNCA Islamabad.

• Organizer of Entrepreneurship seminar at University level.

• Organized interview session with Al Baraka Bank. Language:-

English, Urdu and Punjabi

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