Leticia Rivera

**** ***** **** **** *** Cell: 559-***-****

Springfield, MO 65807 adp4gn@r.postjobfree.com

OBJECTIVE:

I am an educated, professional and safety driven person who is looking for a career to enrich an employer’s company with all the knowledge and experience I have acquired.

SKILLS:

*Create employee handbooks * Communication

*Develop/implement procedures for data management *Tree surveyor

*Fluent Bilingual Spanish interviewer *Create employee forms

*Develop rules and procedures for data sharing members *training employees

*Create surveys for data *Create legal and company regulations

*Micro Soft Word, Internet Research, Legal Research *Liaison

*Union labor negotiations *Create Partnerships with businesses and governments

*Review compliance for correct language *Data analysis

*Interviewing/Investigating/Monitoring/Inspecting for rights violation cases

*Hazwoper 40 Certificate# CTH8-11272020002 Current.

* Health & Safety Program Manager Certificate from FEMA National Fire Academy

* Disaster relief training, site assessments, soil scraping, monitoring.

* Crew lead disaster safety manager * tree debris removal identification

* Problem solving * Strong Leadership * Management

* Troubleshooting *Critical thinking *Strong work ethics

WORK EXPERIENCE:

09/28/2021-12/20/2021 GOCO Consulting 3495 Lakeside Dr #266 Reno, NV

Customer Service Support Staff hours vary due to disasters

Contact: JoLynn Franks 541-***-**** Pay $25hr.

Contracted under PG&E, Help set up community resource centers to provide visitors at a safe location to meet basic power needs like charging cell phones, laptops, generators, help with Wi-Fi access in California. Provide up to date information in communities when a community wide power safety shutoff event occurs. Greet visitors and manage inquiries, handing out supplies. Set up signage and manage supplies, ensure all staff and visitors follow COVID guidelines and procedures. Provide reports during and after shifts.

08/5/2021 – 12/17/2021 KDF Forestry Inc Roseville, CA

Vegetation Management Inspector, 40-60hrs weekly

Coordinate with contractor employees for PG&E Northern project. Inspect utility easements/rights-of-way and associated vegetation. Document vegetative and tree hazards and determine whether they require maintenance, inventory or removal. Use phone to enter relevant project data. Safe vehicle operation including extensive driving time. Utilize GPS, GIS. Ability to work in rugged terrain and inclement weather. Liaison between homeowners and company. Used software Collector and Survey 123. Passed the PG&E EVM field evaluation test. Walk long distance on rugged terrain and worked 12-hour days including some weekends per week.

Travel to varies cities and counties.

11/2020 – 01/2021 Thompson Consulting Services Santa Cruz, CA

Wildfire Data Collector/Crew Leader; 40 to 60 hours week

Supervisor: Charles Rollins 251-***-**** - can contact

Worked in the Northern Fires of Santa Cruz, Davenport, San Jose, Boulder Creek, Scotts Valley, Felton, Livermore, Ben Lomond, and Bonny Doon. Coordinate with crew members, train and supervise new crew leaders. The disaster related debris removal was conducted appropriately and in accordance with federal, state, and local regulations. Disaster debris was collected, and disposed with respect to funding, safety, the environment, and other regulatory matters. Travel to remote locations and wilderness back country to perform field work. Planning is essential to completing sites during daylight hours. Hiking to sites when needed. Work in different environmental conditions in various terrain, wild-life, temperatures, vegetation. Patrol management unit to collect use data, identify or correct unsafe conditions. Attend daily safety and operations briefings. Inspect sites, utility easements, right of entry, document vegetative hazards, identify tree species for removal, inspect structural hazards and determine if they require maintenance or removal. I was the liaison between the homeowners and the company. Utilize modern tablet devices to enter relevant project data including measurements. Safe vehicle operation including extensive driving time to and from sites. Worked independently with no supervision. Utilize GPS, GIS maps and other project software. Take photographs of sites and properties and create sketches of location of destroyed properties and dangerous trees. I was the crew lead safety manager and was in charge that all safety protocols, laws and regulations were adhered on and off site. Notated and recorded daily safety job hazard analysis and risk assessment. Trained in Tyvek disposable suit/mask protocol and trained new employees in protocol. Trained in tree removal, soil scrape, identified damaged trees for removal and mapped them on sketches for debris removal teams. Scientifically minded personality with strong critical-thinking and analytical skills. Professional approach to community and employees.

12/2019 – 09/2020 U.S. Census Bureau Clovis, CA

Decennial Bilingual Partnership Specialist -GG 09 step 1; 40 hours per week

Supervisor: Rosa Rendon; phone number 310-***-****. Can contact.

In English and Spanish, I planned, developed, and coordinated the partnership agreements to ensure activities at all levels were secured and accomplished, resolved problems, and determine the need for renegotiation. Was responsible for recruitment, holding job fairs in English and Spanish. Explained the hiring process and responsibilities. As the liaison between the public and the federal government, I answered questions, concerns and issues related to current and potential partners and stakeholders. Travel to various cities and counties to develop or demonstrate presentations, give briefings, conduct meetings, and create and promote partnerships with the public, private, academic, non-profit, and various levels of the government regarding Census goals. Develop strategies to eliminate barriers in specific regions, especially low response areas to strengthen partnerships. Assist other partnership specialists and do quality clean up for file duplicate merges and mass merges. Created Zoom meetings to accommodate busy schedules and due to Covid-19 limitations kept partners informed and updated on information relevant to them. Prepared written and verbal reports, briefing papers, summaries of meetings attended, printed documents and other materials for stake holders. Develop presentations to introduce to stakeholders. Assisted senior personnel in coordination of events and programs. Conducted many public speaking presentations varying from 5 to 500 attendees in English and Spanish. Utilized my political science education to excel in this position regarding economics, marketing, finance, and relations.

12/2009 – 12/2019 U.S. CENSUS BUREAU Clovis, CA

Bilingual field interviewer Spanish/English 10-40 hours week-GS 4 step 10

Supervisor: Manuel Morales; phone number 559-***-**** – Can contact

Interviewed randomly selected addresses for federal surveys and I was the liaison between the public and the federal government. Knowledge of parameters, procedures, and process of surveys. I have helped explain the reasons for differences in survey procedures and how it can affect the interviewing experience for the new hire interviewers and community. Utilized survey resources materials, experience, previous training, and general guidance to assist new hire interviewers. Helped with recruitment for new employees. I communicate and persuade respondents and other persons as appropriate to cooperate and complete the surveys. I explained the purpose of the survey, ask questions as worded on survey instrument, and enter accurate and complete information into a laptop computer. Maintain personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed. Gained permission to speak with Indian American respondents by gaining permission with Tribe Elders. Communicate with Fire Departments, Post Offices and Police Departments when needed to locate addresses and gain respondent cooperation. Communicate with Tax Assessors Office in various counties to acquire needed information to complete workload. Assist new field representatives achieve their workloads as needed. Traveled to various cities as required and assist out of area representatives with Spanish cases. Worked with in state and out of state field supervisors to help them secure interviews in Spanish. Merged surveys and completed quality review assignments from the regional office for fraud.

08/2019-10/2019 ARSOLA’S REENTRY HOUSING PROGRAM Oakland, CA

Data manager—40 hours week; salary $45,000.00 yearly.

Supervisor: Laura McCall—no contact

I oversaw developing all the following for this non-profit new Reentry program: Developed and implemented procedures for effective data management. Create rules and procedures for data sharing members in the daily use of data systems. Guarantee adherence to legal and company regulations. Developed data management strategies and recruitment and selection of clients. Ability to translate complex problems clearly and in nontechnical terms. Revised executive procedures for compliance and correct language. Create employee handbooks, create surveys for data. Developed time sheet and sign in sheets. Created training booklet to train new employees and created employee handbook of rules and regulations. Protected employee, clients and owner confidentiality.

5/2013 – 10/2017 Westat Inc. Rockville, MD

Bilingual interviewer English/Spanish 20-30 hours week

Vicki DiGiulio 301-***-**** can contact

My responsibilities were interviewing randomly selected addresses using a laptop for ongoing National Health and Aging Trends Study. I interviewed respondents 65 years and older, held meetings with care givers, Nursing facility directors to inform and achieve cooperation with the surveys. Traveled locally and out of town as needed to secure interviews. Kept confidentiality and informed all persons of their rights per the survey and company. Maintained personal payroll records, hours, mileage, and reimbursements as required. Kept a safe and harassment free environment.

7/2009 – 3/2014 Headway Corp. Raleigh, NC

Bilingual interviewer English/Spanish 20-30 hours week

My responsibilities were interviewing randomly selected California High Schools using a laptop for ongoing surveys. The study included a math assessment and survey component in the fall of ninth grade (2009) and again in the spring of most students' 11th grade year (2012). Also, interviewed dropouts at their homes that had previously completed a prior study at the high school. Contacted and gained cooperation from students' parents, math and science teachers, school administrator and lead school counselor in each selected school to complete the study. I paid each respondent a certain amount of money per each completed study. Traveled locally and out of town as needed to secure interviews. Kept confidentiality and informed all persons of their rights per the survey and company. Maintained personal payroll records, hours, mileage, and reimbursements as required. Kept a safe and harassment free environment.

05/2007 – 08/2009 Fresno County Agricultural Commissioner’s Office Fresno, CA

Agricultural Field Aide- 40 HOURS WEEK

Jo Harper 559-***-**** can contact

Assists in agricultural surveys and inspections to enforce provisions of the California Food and Agricultural Code, California Code of Regulations, and Fresno County Ordinance Code, relating to protection of various segments of the County engaged in producing or utilizing agricultural and other plant products, and the provision of weights and measures protective services. I conducted pest detection surveys to locate agricultural pests in accordance with State written guidelines, protocol, and procedures. Assisted in the inspection of weighing and measuring devices, in pest control and eradication activities such as mixing and spraying pesticides, baiting traps, and inspecting/removing suspected agricultural products. Assisted in a variety of routine quarantine activities. Maintained records and files, prepared reports, and correspondence. Performed simple repairs and adjustments on manually operated and power spray equipment. Trained in common agricultural crops, their varieties, pests, and diseases; farming practices used in establishing, maintaining, and harvesting agricultural crops. Knowledge of chemicals used in basic plant and soil science as related to agricultural crop production. Utilized safety procedures pertaining to the use of pesticides and related equipment, safe driving practices, basic mathematics. Gathered designated data and kept accurate, legible records, read, understand, and interpret technical material. Communicate effectively, both orally and in writing. Effectively manage multiple work assignments and meet established deadlines. Prepare clear and concise correspondence and reports. Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public. Demonstrate and maintain a high degree of maturity, integrity, accountability, and good judgment.

08/2006 – 10/2006 Fiscal Manager’s Inc. Ceres, CA

Wine Grape Inspector 40+ hours week

Shirley Gauger 209-***-****

Travel to remote stations at various hours to work and help fellow inspectors. Operate specialized equipment to evaluate loads of wine grapes and provide certification to truck drivers in soluble solids, materials other than grapes, and defects. Reject loads that did not meet certification requirements. Control incoming truck traffic. Make sure loads were thoroughly inspected, uniformity in the application and procedures for grading and testing are identical at all inspection stations. Worked overtime as required. Completed daily reports. Reported hours worked daily. Oversee station winery employees, directed winery employees on safety and duties while on the remote stations.

9/2002 – 9/2005 Leticia’s Daycare owner Madera, CA

Owner/Provider/Manager 40-60 hours week

Leticia Rivera 559-***-**** Provided care, nutrition, safety, and education for children. Planned and prepared meals per USDA requirements. I was the safety manager for my childcare. Made sure all safety protocols from the federal, state, and city were adhered. Implemented various marketing strategies to attract new clients, completed mandatory training per state requirements, interviewed clients and kept client personal files. Completed daily bookkeeping and accounting for daycare per state and federal regulations. Recruited employees, HR process and policy administration. Assigned work, completed payroll, accounting, and assigned hours to two employees. Gave reviews and performance ratings to employees. Oversaw human resources and accounting as including budgeting, hiring, payroll etc. Implemented, maintained filing system for confidential information of all students. Developed goals for organization & established an age-appropriate curriculum for children. Assisted foster care families with childcare as needed and per regulations. Obtained all required licenses and certifications and kept them current as required.

2/1992 – 4/2002 Internal Revenue Service Fresno, CA

Bilingual Collections Representative GS-8 step 1- 40 hours week

Diane Garza

Called taxpayers to resolve their delinquent status. Analyzed and resolved taxpayer written inquiries. Set up installment payment agreements, translated English to Spanish correspondence, and assigned revenue officer agents to accounts that refused to comply. Contacted other IRS offices to transfer or close cases as needed. Adjusted taxpayer accounts. Trained new employees within the unit as needed. Analyzed and processed Power of Attorney forms from taxpayers and transferred account to Revenue officers as needed. Protected customer confidentiality.

VOLUNTEER WORK

09/21/2020 – present Red Cross Fresno, CA

Disaster Ready Volunteer hours vary per month

Julie Doyle 831-***-**** can contact

Contact disaster clients, create casework and guide them to county resources to speed up recovery phase, provide financial assistance. I am the liaison for the disaster clients and the Red Cross. Care for the health and safety of disaster fire victims. Online classes completed for Disaster Ready: Bio-Hazard communication and First-time managers, Hazard Communications Initial, Hazard Communications Standard, Concept of All Operations Basics, Disaster Operations Planning, Resource Management, Divisional Operations, Government Operations Center Liaison Fundamentals, Recovery Planning, Post recovery, Detailed Damage Assessment for Disaster Action Team Response Operations, Safety while in the Field. Case work for disaster victims worked in a timely manner to assist financial, emotional and trauma support.

10/2018 – 06/2019 Fresno-Madera Ombudsman Program Fresno, CA

Ombudsman

Supervisor: Susan Bussean; 559-***-****; can contact 10 hrs week

As a certified volunteer Ombudsman for the Fresno-Madera Long Term Care Ombudsman Program, As the liaison, I resolved complex conflicts as a neutral party between management and clients. I analyzed, evaluated issues to make unbiased recommendations and solutions. Advised leadership on implementing processes and procedures designed to assure a systematic approach for dealing with problems and issues affecting clients and the interests of the agency. Advise heads of agencies on effective policy changes, collaborate with staff, supervisors, and directors and other supporting resource programs to resolve complex and sensitive client and administrative conflicts. I investigated, interviewed, and resolved issues for residents and communicated with law enforcement, facility Directors and Inspection agencies to ensure case resolution. Worked with various government levels and legal entities to investigate and close cases.

4/2000– 4/2001 National Treasury Employees Union Fresno, CA

Labor Relations Representative

INTERNAL REVENUE SERVICE 10hrs week

Dedicated to providing all workers of their rights under the collective bargaining agreement, monitoring, and enforcing the provisions of the agreement, and ensuring employer compliance with federal, state, and local laws for the Internal Revenue Service. As the liaison, I attended and led employee informative meetings. Negotiated, advocacy and dispute resolution for every case. Additionally, when an employee accused to have violated company policy or the agreement, I represented and defended rank-and-file employees in investigatory interviews that were expected to result in disciplinary action and through the grievance procedure. Organized and recruited new members. Kept sensitive information confidential. Worked with diverse groups. Excellent communications skills, verbal and written.

EDUCATION

BACHELOR’S DEGREE POLITICAL SCIENCE-FRESNO STATE UNIVERSITY

completed on 12/21/2018

ASSOCIATE DEGREE IN SCIENCE AND PARALEGAL- FRESNO CITY COMMUNITY COLLEGE completed May 17, 2013

MADERA HIGH SCHOOL DIPLOMA completed June 15, 1990

CERTIFICATES

Hazwoper 40-hour certificate # CTH8-09262021007 Current

OSHA 10 hour-Construction certificate #20-006****** Current

OSHA 30 hour-Construction Current

Certified Environmental Specialist Certificate #000********* Current

FEMA 632A Introduction to Debris Operation Certificate 11/5/2021

FEMA IS-00200.c Basic Incident Command System for Initial Response 11/2/2021

FEMA IS-00100.c Introduction to Incident Command System, ICS-100 11/2/2021

Health & Safety Program Manager Certificate FEMA National Fire Academy 04-19-2021

This certifies the knowledge to have the aptitudes and abilities necessary to manage the duties and responsibilities of the Health and Safety Program Manager (HSPM). Adapt the HSPM roles and responsibilities while applying risk management health and safety concepts within an organization to determine system-wide needs and to develop support to institutionalize opportunities to meet the needs assessment. Evaluate and prioritize health and safety related strengths and weaknesses with an organization. Evaluate the environment barriers affecting the implementation and impact of an organization’s safety and health programs. Evaluate and integrate the organizations and individual’s responsibility to impact health and wellness positively.

ACCOMPLISHMENT

Certificate of Exceptional Service 12/2020

U.S. Census Bureau Field Directorate Community Partnership and Engagement Program.

Certificate for exceptional service in support of the U.S. Census Bureau Field Directorate Community Partnership and Engagement Program. Your efforts in support of the 2020 Census ensured that we achieved a complete and accurate count of the American people and reached those who were hardest to count. Thank you for your dedication and commitment to making this a successful census. Signed Chief by Field Division and Regional Director of the U.S. Census Bureau.

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