Julie Hough

Crawfordville, FL *****

adp4f9@r.postjobfree.com

+1-850-***-****

Authorized to work in the US for any employer

Work Experience

Data Entry Specialist

Animal Genetics Inc - Tallahassee, FL

September 2021 to Present

Call Center Representative/Customer Service

Waste Pro USA - Tallahassee, FL

September 2021 to September 2021

• Opening/ closing accounts

• Updating account information

• Tier 1 support for request and complaints

• Payments

• Keep detailed records

• Scheduled services

Front Desk Receptionist for Human Resources

The City of Tallahassee - Tallahassee, FL

March 2020 to June 2021

• Answering a multi line phone and provide Tier 1 service help or transfer to the correct department.

• Verify employment by phone, email, fax, and mail

• Verify new hires eligibility to work with e-verify

• Send, Receive and distribute mail.

• Update employees files and insure proper documentation has been provided Office Automation Specialist I

State of Florida- Agency for State Technology - Tallahassee, FL February 2014 to April 2017

• Provide high quality customer service and support to staff and customers of the state data center that need assistance with software or hardware products.

• Perform Tier 1 support services for all state data center service platforms following outlined platform processes.

• Refer hardware or software problems or defective products to platform support teams.

• Maintain daily records of transactions, problems and remedial actions taken through the service desk ticketing system (Cherwell).

• Maintain working knowledge of Office products.

• Follow processes and procedures of the Services Desk as outlined in the Standard Operating Procedures manual or as provided by management.

• Communicate with management any support issues that are preventing the Services Desk team from providing the best possible assistance to the end users.

• Assist management whenever necessary with managerial functions such as reporting, documentation, training, assisting other Service Desk team members and special projects driven as business needs warrant.

• Cherwell

Creating and maintaining Knowledge

Dashboards

Reports

One Steps

Customer contacts

• SharePoint

• Creating and maintain Document Library's

Cashier/ Guest Service Specialist

Burger King - Crawfordville, FL

February 2010 to December 2014

• Proven ability to work in a high stress environment

• Responsible for training new hires and assist with training of store managers

• Research and communicate current promotional sales

• Customer service

• Accurately take orders

• Memorizing customer names to encourage repeat business

• Problem resolution

• Providing exceptional service to each individual

• Greeting and asking questions to create a friendly experience

• Accepting multiple forms of payment

• Cash Reconciliation

Vet Tech

State of Florida - Department of Business & Professional Regulations - Tallahassee, FL September 2012 to December 2013

• Assist the veterinarians with handling and drug testing equine competitors.

• Collecting and handling samples through the proper chain of custody.

• Cleaning and sterilizing the horse stalls, buckets and equipment before and after each horse. Education

High School Diploma

Wakulla High School

May 2010

Associate in Arts (AA) in In progress computer programming Tallahassee Community College

Skills

• Veterinary Technician Experience

• Microsoft SharePoint (Less than 1 year)

• Veterinary Assistant

• Guest Services (10+ years)

• Animal Care (10+ years)

• Pet Care (10+ years)

• Front Desk (1 year)

• Pet Grooming

• Active Directory (1 year)

• Animal Handling (10+ years)

• Kennel Experience

• Help Desk (10+ years)

• Computer Skills (10+ years)

• Filing (5 years)

• Pet Sitting (10+ years)

• Microsoft Excel (8 years)

• Customer service (10+ years)

• Microsoft Office (10+ years)

• Multi-line Phone Systems (5 years)

• Equine Experience (10+ years)

• Microsoft Word

• Microsoft Outlook

• Administrative experience

• Food service

• Dog handling

• Technical support

• Sales

• Data entry

Certifications and Licenses

Iso 9000

Present

Assessments

Administrative Assistant/Receptionist — Highly Proficient January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

December 2019

Applying customer service skills in a call center setting. Full results: Highly Proficient

Attention to Detail — Highly Proficient

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer Service — Highly Proficient

January 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Receptionist — Expert

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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