Automation Specialist
Resume:
Julie Hough
Crawfordville, FL *****
********@*******.***
Authorized to work in the US for any employer
Work Experience
Data Entry Specialist
Animal Genetics Inc - Tallahassee, FL
September 2021 to Present
Call Center Representative/Customer Service
Waste Pro USA - Tallahassee, FL
September 2021 to September 2021
• Opening/ closing accounts
• Updating account information
• Tier 1 support for request and complaints
• Payments
• Keep detailed records
• Scheduled services
Front Desk Receptionist for Human Resources
The City of Tallahassee - Tallahassee, FL
March 2020 to June 2021
• Answering a multi line phone and provide Tier 1 service help or transfer to the correct department.
• Verify employment by phone, email, fax, and mail
• Verify new hires eligibility to work with e-verify
• Send, Receive and distribute mail.
• Update employees files and insure proper documentation has been provided Office Automation Specialist I
State of Florida- Agency for State Technology - Tallahassee, FL February 2014 to April 2017
• Provide high quality customer service and support to staff and customers of the state data center that need assistance with software or hardware products.
• Perform Tier 1 support services for all state data center service platforms following outlined platform processes.
• Refer hardware or software problems or defective products to platform support teams.
• Maintain daily records of transactions, problems and remedial actions taken through the service desk ticketing system (Cherwell).
• Maintain working knowledge of Office products.
• Follow processes and procedures of the Services Desk as outlined in the Standard Operating Procedures manual or as provided by management.
• Communicate with management any support issues that are preventing the Services Desk team from providing the best possible assistance to the end users.
• Assist management whenever necessary with managerial functions such as reporting, documentation, training, assisting other Service Desk team members and special projects driven as business needs warrant.
• Cherwell
Creating and maintaining Knowledge
Dashboards
Reports
One Steps
Customer contacts
• SharePoint
• Creating and maintain Document Library's
Cashier/ Guest Service Specialist
Burger King - Crawfordville, FL
February 2010 to December 2014
• Proven ability to work in a high stress environment
• Responsible for training new hires and assist with training of store managers
• Research and communicate current promotional sales
• Customer service
• Accurately take orders
• Memorizing customer names to encourage repeat business
• Problem resolution
• Providing exceptional service to each individual
• Greeting and asking questions to create a friendly experience
• Accepting multiple forms of payment
• Cash Reconciliation
Vet Tech
State of Florida - Department of Business & Professional Regulations - Tallahassee, FL September 2012 to December 2013
• Assist the veterinarians with handling and drug testing equine competitors.
• Collecting and handling samples through the proper chain of custody.
• Cleaning and sterilizing the horse stalls, buckets and equipment before and after each horse. Education
High School Diploma
Wakulla High School
May 2010
Associate in Arts (AA) in In progress computer programming Tallahassee Community College
Skills
• Veterinary Technician Experience
• Microsoft SharePoint (Less than 1 year)
• Veterinary Assistant
• Guest Services (10+ years)
• Animal Care (10+ years)
• Pet Care (10+ years)
• Front Desk (1 year)
• Pet Grooming
• Active Directory (1 year)
• Animal Handling (10+ years)
• Kennel Experience
• Help Desk (10+ years)
• Computer Skills (10+ years)
• Filing (5 years)
• Pet Sitting (10+ years)
• Microsoft Excel (8 years)
• Customer service (10+ years)
• Microsoft Office (10+ years)
• Multi-line Phone Systems (5 years)
• Equine Experience (10+ years)
• Microsoft Word
• Microsoft Outlook
• Administrative experience
• Food service
• Dog handling
• Technical support
• Sales
• Data entry
Certifications and Licenses
Iso 9000
Present
Assessments
Administrative Assistant/Receptionist — Highly Proficient January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
December 2019
Applying customer service skills in a call center setting. Full results: Highly Proficient
Attention to Detail — Highly Proficient
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer Service — Highly Proficient
January 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Receptionist — Expert
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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