Customer Service Sales Representative

Jenny Jerome

l: Herndon, VA. c: 916-***-**** e: ************@*****.*** li: linkedin.com/in/JennyJerome

SKILLS

Salesforce CRM

Business Development/Partner

Leadership

Cold Calling

Marketing/Prospecting

Strategic Planning

Relationship building

Tech Sales

Client Experience

MEMBERSHIP

Inclusive Language Group – Gigamon

NOVA ProMatch Member (July 2019 – Present)

Vendition – Sales Bootcamp

(May 2019 – Present)

VOLUNTEER WORK

Arbonne International- Educate on Financial freedom.

BOLD Resource Group- JP Morgan Chase

EDUCATION

Sacramento California State University

Economics- June 2009

CERTIFICATIONS

Digital Marketing- March 2020

AWARDS

2021 Incentive-Bonus

Leadership Award -2019

PROFESSIONAL PROFILE

I am known for contributions to revenue growth, through effective problem solving and new account development. I want to further use my strength and proven ability to achieve quota in an individual contributor capacity to help org succeed.

RELEVANT EXPERIENCE

GIGAMON, Herndon, Va.

oSenior Business Development (11/2019- Present)

Met 2019 -2020 quota attainment with over $500k in pipeline revenue.

ABM- Increased ABM booking by 30% - personalized case studies. Applying strategic prospecting drilling in ICP (identify key players within accounts and developing leads).

Achieve Merit increase status in 2020-2021

Leverage defined processes: SQL forms/ Agenda/ Meeting Prep to book solid with MEDDIC and BANT guidelines.

Complete discovery calls – identify customer priorities and opportunities for Territory Account Team.

Territory expansion to NE/Canada

JP MORGAN CHASE, San Jose CA

oBranch Manager, (01/2018 – 4/2019)

Engage and collaborate with branch divisions (HLA Mortgage- Consumer Lending, Business Banking & Chase Wealth Management) to increase customer satisfaction. Resulting into 94% year overall satisfaction year to date.

Customizable account analysis which yielded 1.2 million in deposit and investment QTD, up $810k from previous year (brought us positive YTD).

Effectively utilize marketing campaigns, support saving goals, and provide tools resources to get clients to desired outcome.

Verizon Wireless San Jose, CA

oClickaway District Lead (11/2017 - 12/2018)

Increased Deposits by 4% in Q1 -2019 by implementing proactive outreach to clients by implementing biweekly call night. Document activity using (Salesforce CRM) to deepen relationship.

.1.2 million in deposit and investment QTD, up $810k from previous year

oClickaway General Manager (10/2014- 12/2017)

Generated over $1.3 million of sales in 2015 resulting in a 66% increase in revenue, yielding positive y/y-resulting in a 39% net profit year over year.

Led Palo Alto branch to 3rd in the district in 2015.

oLead Sales Representative, 7/2009- 09/2014

Provided world-class customer service by maintaining Client Promoter Score over 85% satisfaction by building relationships and by asking for referrals.

Arbonne International, 8/2013- 11/2017

Built a network of consumers of health & wellness line of products to individuals and made over $3700 average in monthly Gross Sales.

Outside Sales- Build Pipeline from client referrals and 1-1 meetings.

Presentation: networking events to identify future Business Builders

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